moving a booking

[emilygrace]

I booked a cruise (for this fall) in April 2008, using a NC certificate purchased in 2007. I have OBC and I am using my Diamond balcony discount. I am now thinking of changing this booking to a cruise in 2010. Since this NC was purchased WAY back then, before all the restrictions, will I be able to still get the OBC AND balcony discount on the new cruise? Of course I would keep the same booking # when making the switch.

 

Thanks for any answers!

[ziggypup]

Instead of coming on here and possibly getting a bunch of different answers that may or may not be accurate, why not call Royal Caribbean or your Travel Agent and get the answer right from the source? I think doing it that way will benefit you.

[emilygrace]

Thank you ziggypup. I was planning on doing exactly that, but I just thought I'd ask here to see if anyone else had done it recently. Even if someone HAD replied with an answer to my question I would have still called RCL to confirm. Just trying to get other people's experiences.

[RosieRoo]

emilygrace, I posted this question myself not long ago and the responses I got were that as long as you keep the same booking number all the credits will stay on the booking. I haven't actually moved mine yet as I am waiting for a specific sailing to open up, but others have reported favorable results.

[megr1125]

depends who you talk to....TECHNICALLY even if you KEEP the same booking number, you go by the rules on the day you make a change...if you swap ship and sail date, technically you COULD lose all your discounts...that's what the LA on Ex told me, as well as a handfull of RCCL agents...

 

BUT.....again, it depends who you talk to...we all know that if you call 6 different times (RCCL) you will get at least 10 different answers...:rolleyes:

 

So....YMMV but the majority of responses I got were if you change ship and sail date, you may be SOL......

[molly361]

The more I read the more confused I GET:eek:! I was thinking of moving a reservation that I had made in 2008 as I thought I had read that now you could do that and keep balcony discount, OBC for booking onboard and also shareholder credit as long as you kept the same booking number. I guess that is still unconfirmed??? I am also waiting for the new Caribbean releases to do that.

[megr1125]

The more I read the more confused I GET:eek:! I was thinking of moving a reservation that I had made in 2008 as I thought I had read that now you could do that and keep balcony discount, OBC for booking onboard and also shareholder credit as long as you kept the same booking number. I guess that is still unconfirmed??? I am also waiting for the new Caribbean releases to do that.

 

Look...we all know that most of the CS people at RC are a little, well, underinformed! All I can say is call yourself and ask...if you get the wrong answer, call back! But as of Jan/Feb...you are nOT supposed to be able to keep the combinable credits if you change ship and sail date...

 

heck..I booked in 2008...when i called about my Feb cruise, the agent said you booked in 2009, you have to pick one or the other...she was VERY rude (BTW i NEVER changed a thing on that bookin other than the cabin!) She insisted i booked on 1/12/09 when in fact i booked on 1/12/08! I had to call AGAIN and get it fixed...go ther in trouble too..she was BEYOND rude!

 

So..all i can say is give it a shot when the bookings open, but be prepared to choose OBC or Disocunt/Coupon whatever.

 

the only thing you CAN combine is VISA points (and MAYBE the stockholders OBC but don't quote me....i don't have either!)

[RosieRoo]

Here is a link to the previous thread. Sue is a TA so I would assume she knows the correct answer to this question.

 

http://boards.cruisecritic.com/showthread.php?t=933918&highlight=

[emilygrace]

Thanks for the link to the other thread. I did email my TA and she got back to me this afternoon and said she talked to general reservations AND Crown and Anchor and they said as long as I keep the booking number and make any changes before final payment I will keep everything else intact. But she did say that they told her if I cancel entirely I will lose the NC portion of my deposit, which in this case is $200. I had always thought that if you cancelled a booking that had a NC involved you got your WHOLE deposit back. I know someone who has done this. But of course, maybe this too changed on 1/1/09!

[megr1125]

Thanks for the link to the other thread. I did email my TA and she got back to me this afternoon and said she talked to general reservations AND Crown and Anchor and they said as long as I keep the booking number and make any changes before final payment I will keep everything else intact. But she did say that they told her if I cancel entirely I will lose the NC portion of my deposit, which in this case is $200. I had always thought that if you cancelled a booking that had a NC involved you got your WHOLE deposit back. I know someone who has done this. But of course, maybe this too changed on 1/1/09!

 

 

once you make your NC a real cruise, you can cancel it and get the full amount back...again, it depends on who you speak with....

 

let us know what happens as i am in the same situation...i really don't care one way or the other...but i'd like to know WHAT the REAL story is!:p

[wieslaw]

once you make your NC a real cruise, you can cancel it and get the full amount back...again, it depends on who you speak with....

 

:p

 

Hi,

perhaps you are correct : "it depends on who you speak with ...."

 

but this below is what is printed on my NC confirmation;

 

 

10. If your NextCruise account balance is applied to an actual ship and sailing date, and then the booking cancels, the guest may request a refund, less the value of the initial

NextCruise deposit.

Wes

 

 

[ChristieNJ]

The cruise we're going on next was booked a long time ago. It was back with 9-night cruises got $200 OBC for using a NC. Then AFTER that changed to $100 for a 9-night, we had to switch our reservation. After we did that, our OBC was changed to the $100, but since we originally booked it under the first terms, we were able to get it changed back to the original deal.

 

So before you switch, I would make sure of every credit you received with the first booking, and confirm that you will get the same with the new one. :)

[megr1125]

Hi,

perhaps you are correct : "it depends on who you speak with ...."

 

but this below is what is printed on my NC confirmation;

 

 

10. If your NextCruise account balance is applied to an actual ship and sailing date, and then the booking cancels, the guest may request a refund, less the value of the initial

NextCruise deposit.

 

 

Wes

 

 

 

right, and the LA and at least 2 people ON my cruise said you can get it back once you convert it.....

 

ah..........when will we EVER get accurate info!!??:confused:

[suzyluvs2cruise]

Thanks for the link to the other thread. I did email my TA and she got back to me this afternoon and said she talked to general reservations AND Crown and Anchor and they said as long as I keep the booking number and make any changes before final payment I will keep everything else intact. But she did say that they told her if I cancel entirely I will lose the NC portion of my deposit, which in this case is $200. I had always thought that if you cancelled a booking that had a NC involved you got your WHOLE deposit back. I know someone who has done this. But of course, maybe this too changed on 1/1/09!

 

Here's my experience.............

I purchased a generic NextCruise certificate onboard a cruise in 2008 and then converted it to a real cruise. A few months later we cancelled the cruise and, within a few days, received a credit to our credit card for the NextCruise deposit amount. No $$$ lost. I've heard that others have done the same with the same results.

[emilygrace]

I know of several people who have gotten their whole deposit back after canceling a booking made with a NC. But I am just wondering if they are enforcing the fine print that says you do NOT get it back and this just started with all the other new restrictions as of 1/1/09.