I e-mailed my CVP yesterday to cancel a cruise and shortly after I received a call from a number I did not recognize, so did not answer. Immediately afterward I received a call on a different phone that listed it as spam. I decided to answer as that is what my planner will do, he'll call both my numbers til he reaches me. Sure enough it was him, no idea why my phone indicated it was spam, and not a call from Santa Clarita.