Also new is the seaday brunch drink is only good on the last day of the cruise. What a joke. Why even have the perk at that point? How much does a bloody mary or mimosa actually cost them that they have to further restrict it. They should be ashamed.
At a minimum they owe you a notification that they changed your cabin, and a refund of the difference in fare at the time of booking. Yes they can change your cabin selection at any time for any reason but they shouldn't be able to do it with no notification or compensation for the difference if a downgrade.
As many of us learned during COVID though - Carnival's customer service when anything is out of the ordinary is extraordinarily frustrating.
It can be assigned any time between when you book the cruise and the time you arrive at the pier. Generally, 2-4 weeks is a good average as @jsglow said.
If you mean booking with a TA - you won't get a cheaper rate by doing that, but you can get some extras like the TA will pay your tips or give you a small onboard credit or something. Better than nothing.
Once you are onboard you'll be able to see MDR menus for the entire week in the Hub app. If you've already made reservations and then learned they conflict - a quick call or visit to the restaurant will get you rescheduled.
Judging by the "conversion" of the Costa ships, they'll wire-wheel P&O off the side of the ship, ask the Captain to scratch P&O off his business card, move the registry to Nassau or Panama, and call it a Carnival ship.
Agreed a PIN is not foolproof for sure and yes many people would use a date-based PIN that could be found on their facebook page, but it would be better than the Carnival rep just taking the caller's word for it that they are who they say they are. At least there is some form of password or protection in place.
When the social plan was $5 a day, and you could buy it for 24 hours, I would often buy a day of it per cruise just to catch up. Nowadays, to buy wifi for my cruise would cost more than I pay for a month of gigabit internet at home. That is absolutely insane. My local Red Roof Inn and Denny's both provide free wifi.
Carnival could require that everyone creates a PIN to protect their booking. You must provide one when booking over the phone or with a TA, but not on Carnival.com...that simple step could easily have prevented this. I do agree that this was not Carnival's fault but there is something Carnival could do to help in the future.
The entire Virgin experience is elevated, and yes they do charge for that. The evening shows aren't just dancers singing karaoke in front of a screensaver like on Carnival for example. As I said options and choices are a good thing.
Each to their own, choices are a good thing. Many people on here say that they consider gratuities a part of the fare and indeed tip extra and aren't bashful about telling everyone here about it. And many here always buy premium internet and eat specialty dining multiple times every cruise. So many are paying for it one way or another - either as a separate line item, or rolled into the fare. It's just a math problem. Every time I book a vacation, Carnival has to earn my business. I look at all the options.
Cruise a line like Virgin whose business model was designed this decade - where wifi, a decent wage for the crew without being subsidized by gratuities, and decent food are included in your fare.