To the OP, send email to socialmedia ncl.com and give them the facts of the situation such as when you sail, the amount in question, and briefly which NCL contacts you have dealt with so far. Include any case numbers, etc that you have. Ask them to please look into the situation and proved you with an update. Don't make 'demands', 'threats', or 'I'll never sail with NCL again' comments. The socialmedia team is a great and can often get things resolved. Good luck!