If my memory serves me right, there's normally about 3 or 4 workers at the terminal entrance spread between a few "rope lanes" marked with different arrival times and one for platinum/diamond/FTTF/Suits, etc. (That's could be a bit different). Id go to the platinum diamond line and tell who ever approaches you," hey I'm early but was told to be here early and to ask for the supervisor for the transportation issue", and I'm willing to bet, they'll radio the supervisor right then and there. And get you into the cooler area out of the sun to figure it out.