No way would we book or not book a cruise line, ship, itinerary, etc. based on others opinions, experiences, positive or negative. Even if we were on the cruise right after @Obobru we wouldn't second guess our decision.
Since @Obobru is spending a lot of cruise time here on CC I'd suggest he send an Email to the executiveoffice@celebrity.com and provide a live detailed Email explaining what his bad experiences are. Possibly someone would take notice in Miami. Possibly Miami would even contact the HD on the Millennium (?).