While this is a problem with choice air, I thought I would have more people see it on the regular celebrity cruise critic site. We recently sailed on the Apex in January out of Fort Lauderdale- we as we typically do, used choice air and flew delta. We arrived at the airport about 8:15 AM to depart out of Fort Lauderdale airport. Checked our luggage outside- no problem. Proceeded to the Delta lounge- we were told that because our flight departure was after 12 noon, we couldn't enter the lounge- not sure if a new rule, but you can only access the lounge three hours before your flight IF their is room in the lounge. We had to wait about 1/2 hour to get into the small cramped airport lounge. We also have another cruise booked in March. Over the past few months the time of departure has been moved up. I didn't realize until our January cruise that departure after three o'clock would be a real problem. We wouldn't be allowed to check our luggage (earliest 5 hours before your flight) or use the lounge. We decided to change our return flight. We had to pay a $200 pp penalty to choice air! Didn't realize this would be a problem, as the initial flight we booked was scheduled to depart about 1:00 PM! I was told since we paid in full- basically too bad. Not sure if this is a ft. Lauderdale only issue, or something new since covid.
Based on this, I will not use choice air again. Had we dealt directly with delta, change would have been easier! We fly first class and are frequent flyer members.