Oceangoer2

Nice thought, but covid does exist. Responses are a happy medium in between FB and CC. And not everybody who cruises comes down with covid, nor is everyone complaining about it.here on CC.

I also received an FCC which has my name but an incorrect booking confirmation # and amount . Waiting over 2 months for the correct FCC. Called and emailed and ignored. Sent the data from my 'cruise' spreadsheet which lays it all out. I've heard many have the same problem....wrong amount or wrong booking confirmation #. In my case both are incorrect but waiting it out for a while longer. Fortunately this isn't for a full deposit or I would escalate it.

You seem to be a very nice, kind, objective person......but defensive when a different opinion is expressed other than your own. I think some of these posters are just sharing their anxieties or opinions and not attacking you or being defensive. I personally think it's great that your friends are ok with the extra time onboard vs a land hotel and sorry that they became ill. But we'd be unhappy with a cabin without the fresh air of a balcony especially experiencing the virus and sick, so that becomes part of OUR decision to sail in the near term...BTW...we've enjoyed every X cruise we've taken (over 30); we are not being critical of the cruise line. We know what the policy is so it's up to us to decide if we sail and therefore can accept the result of a move if we become ill. JMHO.

We received a card in our cabin the first day, however, this gift was a surprise from our son. He purchased it online and applied a note. When we tried to read the card the message was garbled and we had no idea why we had such a large gift from 'anonymous'. Guest relations couldn't help either so we had a large amount of OBC which we weren't sure was ours so we didn't want to use it. In your case you know the source so ENJOY your birthday present.

Happy you and your friends were treated so well by Celebrity....sorry your friends tested positive. It's been my concern that if we also were infected would we be transferred to a cabin without a balcony. That question is affecting our decision whether to cruise this November as an oceanview, over that period of time without the ability to be outside, would be difficult for us.

Wouldn't even think about 'haggling' (or asking) upfront or at the end of our meal for any discount. It surprised us when a maitre d' did so of his own accord during one of our specialty dinings. As I said in a prior post, we did ask about the process one time from the purser's desk and was told the price was discounted when we purchased online. There are some who book the 3 etc night packages which are discounted, so maybe he was referring to that but not in our case. No matter...a discount gets lost when you spend $$$$$ on your vacation.

That's interesting and helpful to know there's a guest services desk if one wanted to pursue the discount. We always pre-book online to ensure our preferred time. Never received any discounted price at the time of booking online over many years of cruising with X. And only one time did a maitre d' apply it to our onboard account.... I suppose he saw our Elite + designation when he processed our dinner invoice...which was not asked for but appreciated.

I'm speaking of the past. Haven't cruised since the 18% was added.

It seems to vary by ship and restaurant attendant. In one specialty restaurant, when we were leaving, the attendant told us he was 'trying to apply the 15% discount' for Elite +; we found it on our account statement. In other restaurants no mention of it was made by us or the server. Out of curiosity, when we asked at the purser's desk what the usual process is, we were told we received the discount when we booked online prior to the cruise. Not sure if that's true as we only know what we paid not what the current charge was. In every case we left our usual extra gratuity. I think it's best to ask the server, if Elite + or Zenith, if the %% had been applied.

I never noticed the booking # isn't for any of my cancelled cruises. I was expecting an FCC for $265 for one of my cancellations and the number on this certificate isn't for that one. This obviously is a problem for many or the system's gone berserk again!

Another issue to consider is the connecting flight. We had a rather bad experience flying from our home city into Toronto, a 45 min. flight but a very tight connection (AC put us on United). They kept us in the air....reason being...they had a large South American plane they needed to land and we could just wait being a small hopper. End result, we literally ran through the airport a la OJ, security etc was ok, arrived at the gate and they wouldn't let us board. Our luggage hadn't made it to the connecting plane (and law says no luggage, no boarding) and the plane doors were closed. After pleading and a few mini tears that we'd miss our cruise, the pilot I suppose when radioed allowed us on. No luggage for 3 ports but we made it on time to board the ship. BTW, due to personal reasons, we had to fly day of the cruise....never before and never since have we done so.

thanks for your explanation....using WJ for the first time in Nov. and concerned re less flights than AC...using a credit from a past cancelled flight so locked into using WJ. Perhaps there won't be the current travel/timing problems in Nov.

Me too...13 yrs of spreadsheets but the reference has come in handy on occasion.

Thank you for the very informative graphic to upcoming changes! I see that in '23/'24 some Retreat features could possibly be very crowded with more categories* included; unless these cabins have always been designated suites? (Edge Series) Iconic Suite RF (Reflection Only) Reflection Suite PS Penthouse Suite EV (Edge Series) Edge Villa RS Royal Suite HS (Silhouette Only) Horizon Suite (former “SN” Sunset Suite on Silhouette) Suite along forward of ship SG (Reflection Only) Signature Suite CS Celebrity Suite *AS AquaClass® Sky Suite Expand to ML & SL Series, EG and AX *SS Sunset Sky Suite Sky Suites on aft of ship S1 Sky Suite (mix of former S1’s & S2’s) Prime Location – either midship or higher deck MS (Edge Series) Magic Carpet Sky Suite (former S3’s) Sky Suite around Magic Carpet area

My FCC's have been applied in Cdn $$s to a cruise but our cruise was paid in Cdn dollars and our CVP applied them. If you booked online and paid in US $$s, then key in the certificate number in the FCC box indicated and see if it converts to Cdn.

Are you sure it's refundable? That amount sounds like what they add to base rate if you want to book refundable. One of my cruises increased by $500, the other by $1000.

I also cannot modify my specialty dining reservation. Used to say 'modify' and 'cancel' but now there's only a phone number. System is going backwards.

This is what I have. Note: I sent an email to the Engagement Centre and never received a reply. Maybe this will work for you. Captains Club Captain's Club Assistance and Inquiries 1-844-418-6824 Captain's Club Email Address: CelebrityEngagementCenter@celebrity.com

I suppose a navy person would reference 'mate' ...lol.

I thought that you were talking about a rugby club. . Never occurred to me it meant anything other than HOOKERS....so it immediately came to mind the t-shirts would be very very interesting!

Keep thinking positive...!! ....your service in other than 'retreat' will be JUST AS GOOD if not as personal in some respects. You won't have the separate dining room for suite guests, but the main dining room(s) are very lovely and the food is super...just sometimes not as 'fancy' in their composition and presentation. Your pool experience will be more 'lively' (crowded) vs the retreat pool - but that location can be crowded as well. Personal butlers (hosts) and the separate 'Michaels Club' can be used or not, personally we like to enjoy all the ship locations and not be confined to one 'club'; as for the butlers we prefer to do for ourselves. We have enjoyed all these levels of the Celebrity experience so do NOT feel you are 'steerage' class. We are all HUMAN class with differing tastes and budgets. The advantage for us in suite class is a larger cabin and verandah but that can be easily passed on if price is way out of what we think is fair for the offering.

Resolutions is passed to by the CVP for their opinion and or approval. First find a new CVP...there's no 'push this button' for that. You're immediately directed to the general CS, and around we go...

I don't often deal with the general CS reps but have had to recently when my vac. planner went missing for 3 weeks. I found all persons (3 to 4 different calls) very helpful and knowledgeable to a point. BUT they are only given so much control and seem to be advised to stick to the narrative. If and when a kink in the call occurs they contact a supervisor (takes forever). At that point a problem was resolved, but stickier issues still had to be worked out by the CVP team as the Gen. CS are considered 'online' and can't work with CVP bookings (and vice versa). Very hard finding a CVP when your assigned one is non-communicado. Captains Club only pushed me back to the general CS so that's no help. Never did receive an answer from the Celebrity Engagement Centre and next step was going to be a contact with LP's office where I know you get a fair response and settlement. In this case, I finally researched a years old cruise booking file and located an ex rep's number who had been promoted. He put a 'new CVP' in touch with me so all is now settled. It's too bad one has to go to the top with these issues when it could be resolved by a 'middle man' CS dept. A jump from supervisor to president is not the best business response.

Exactly. We always knew they shared in the tips but we added extra grats to the server. So if they've stopped the specialty restaurant servers from sharing in the tip pool (not sure that's true), the extra added to the confirmed reservation is their tip. But if service and meal is exemplary, no doubt DH will add to their tip in cash. At least now we know there has been a gratuity added. Was a mystery before to many of us and the subject of tooooo many threads.

Copied the 'advisement' from the dining charge I booked...the extra charge may be applicable to Dining Packages only? eg: 3 night, etc. Important details and advisements Dining Packages Specialty Dining Package pricing include restaurant cover charges only. Cancelled packages are subject to full cover charges and there are no refunds for unused amounts. Offers are non-transferable and not combinable with Captain Club discounts or any other offer or promotion. Additional items such as beverages, menu supplements, food and wine pairings and gratuities are not included. All dining package are per person only and cannot be shared or combined with other promotions. Reservations are subject to change based on availability of ship and sail date. Restaurant reservations are subject to availability, and reservations are non-transferable. Restaurant reservations are subject to availability. Specialty Restaurants All cover charges are per person. This is non redeemable for cash. Also - Dummy Booking for Tuscan Grille: 2 Adult$115.88 CAD Total $115.88 CAD Applicable tax and/or gratuity calculated in cart. At checkout grats are added to charge (Canadian): Order summary Subtotal$115.88 CAD Gratuities$20.84 CAD Total$136.72 CAD I should add, this is the charge for 2 specialty restaurants made May 10th: Order summary Subtotal $244.64 Gratuities $44.00 Order total $288.64 So.....there will be no 'extra' $$s to our server for specialty meals unless it's beyond the expectation.