I can empathize, you look forward to a trip and when something like this happens not only does it become a big disappointment, but making decisions in a foreign country on a limited time schedule can be rough.
3 years ago I was traveling solo on the Epic when 30 minutes outside of Barcelona I fell and broke my shoulder in 3 places. Luckily I was nit charged by the medical center but I had to go to a clinic in Naples after the sea day. After spending almost the entire day there, getting X-rays, CT Scan and consultation I was told I would need surgery. I just did not know what to do, the ship was leaving fairly soon, all my luggage was on board, it as stressful to say the least. To make a long story short went back and stayed on the ship for the duration of the cruise.( Had issues getting flights, would be alone in a hotel waiting for a flight in a middle seat instead of the Premium Economy booked, then knowing I would never get an orthopedist appointment Labor Day weekend)
Many crew members knew me, they helped me on the ship and some passengers helped me to take 2 small excursions
When I got home I never heard any follow up on their part. I guess I never really expected it but it might have at least given me a warm and fuzzy feeling.
THAT WAS PRE PANDEMIC
Now I see a customer service team understaffed trying to deal with all of the passengers dealing with Covid in foreign countries all with different protocols, passengers testing positive prior to the cruise and needing to cancel, ships that are cancelling and the passengers yelling how they waited on the phone for 30 minutes to remedy a $5 overcharge.
As much as it would be nice to hear from them in a follow up, I just think they have too much on their plate. At least you were able to make it home safe and get the care needed. You did what you felt was right at the moment for your family and sometimes you just want what you have gone through acknowledged.