On any RCI ship we've been on if there was any problem with our cabin the Hotel Director has come by personally. We had a sewage smell recently on Jewel and he came by often to check on us. Same with recently on Explorer a lighting problem and he also came personally. We've been very impressed with the attention to detail our cabin stewards have had on passing concerns not only to the Hotel Director but our SL concierge as well. Also we were offered a nice FCC $$ for the inconvenience we had on Jewel. WOW didn't even ask for it !!