Update. I posted this on another thread about my Jade experience on my August 28-Sept. 4 cruise.
No $50 credit for the 2 activities not offered : tour of ship and dinner with officers. Wines of the World was offered but the Cruise Next person gave me the wrong date and I missed it. Instead of having a sign with the date like the latitude party. He told me to write it down on a paper. I asked him to confirm that I had written the correct date and he confirmed but it was the following day and he could have said tomorrow. No admission of a mistake and no compensation. I am not impressed in general with the Jade.
After my experience with the man from Cruise Next, it doesn’t surprise me reading about your experience.