Updated our cabin from a Spa Balcony to a Haven Spa Balcony, everything done thru our TA. The three NCL excursion and all of our dining reservation transferred over fine. The unlimited internet package did not.......it seemed to have disappeared. Our TA was stumped and had me call NCL since I had bought this on line after the booking. Three customer service people later and I think its resolved. I then realized I needed to cancel our Vibe passes which I booked and paid for about two months. The first two customer service people had no idea what to do, I ask for a manager and none were available. I waited 30 minutes and called back and spoke to customer service person #3. He told me I could cancel and get a refund to my CC however I needed to go thru my TA to do it. I called BS, I told the guy I booked and paid for it thru NCL and I was told I could call back and cancel the Vibe passes any up to 24 hours before the cruise. He had no answers, once again I asked for a manager..... None was available. At this point I'm more than pissed off, I call back again and Finally got someone who cancelled the Vibe passes. She said the paperwork was done, and she sends it to billing and I should see the credit in 7-10 days. I haven't had to deal much with NCL customer service over the last 12 years, but from what I've seen, most of them don't seem to know their ass from a hole in the ground