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Dear Cruise Critic community,
We have heard your feedback regarding our policies for service animals. Thank you for the opportunity to review the situation and provide some clarity below.
What is Viking's process for vetting service animals?
In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request.Does Viking allow emotional support animals or pets?
Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships.What has Viking done to address concerns on board the Viking Star?
We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.While up-to-date information can be found in the FAQ on our website we welcome further questions about individual bookings at TellUs@viking.com.
Kindly,
Viking
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4 hours ago, Clay Clayton said:
Do any of you have a suggestion on how I can find out what Orion will be doing after it disembarks passengers from its rerouted Vancouver to Tokyo cruise in Hawaii in mid October and before it embarks passengers in Bangkok in November?
We were booked on the now canceled segment from Hong Kong to Bangkok and if they offered a cruise from Hawaii to Bangkok we would likely book it so we could use our already booked independent hotels and tours in Bangkok and Siem Reap. I’ve been checking the website everyday but so far no new cruise has appeared. If Viking isn’t going to sell a cruise then we are likely to join some friends on their cruise to Alaska and Hawaii on HAL 😳
I had hoped Viking would announce a new itinerary a week or so after the deadline (8/19/22) for folks to decide on a voucher or a refund on the multiple segments which were canceled but so far nothing. My emails to TellUs on this subject have gone unanswered and Google hasn’t been any help either. Apparently Silverseas has announced they are deadheading to Signapore to start their cruise to Australia after doing a similar cancelation.
TIA!
Dear @Clay Clayton
So sorry we missed your message! While we understand you've done so recently, we kindly invite you, or any other fellow explorers, to reach back out to us at Tellus@vikingcruises.com (where our specialists are currently fielding guest emails as we speak) so that we may assist with your individual booking and any itinerary questions you may have. We hope to hear from you soon!
Sincerely,
Viking-
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1 hour ago, momwithboys said:
I’m currently on the Viking Venus, a woman alone. To my shock and utter horror, I woke from a nap (in the nude) to a male crew member on my balcony looking at me!!! I am the survivor of sexual assault and this was terribly triggering for me. I complained to guest relations in tears, and apparently they forgot to put in the daily that they’d be cleaning the balconies that day. Total invasion of my privacy!!! Freaked me out. They said they’d change the policy. But be forewarned, on Viking the view into your cabin might be compromised so if you plan to be nude or intimate with your partner, you might be putting on a show! Totally unacceptable. I’m trying to get over it and enjoy the rest of my cruise.
Dear @momwithboys,
We're thankful to learn you have spoken with a Viking representative on board and appreciate you bringing this experience to our immediate awareness. We extend our sincere apology for your discomfort and assure you that this is not our typical standard of care toward our guests' privacy. If you would like to share more about your experience, we invite you to email tellus@vikingcruises.com with more information upon your return. We welcome that opportunity to more closely discuss your feedback.
We look forward to hearing from you.
Best regards,
Viking
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8 hours ago, Dukefan said:
Hopefully something like this will be sent for the Iceland folks.
Dear @Dukefan,
Happy to provide some clarity here for you and your fellow explorers. It’s our pleasure to confirm that pre-cruise requirements for our Iceland’s Natural Beauty voyage can be found on the itinerary page of our website under the “Resources” section, for you and others taking part in this journey to review. For your convenience we’ve provided the link below:
We hope this helps and welcome you to reach out to us at TellUs@vikingcruises.com should you have further questions ahead of your travels.
Warmly,
Viking
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We understand there has been some confusion surrounding our return to sailing and want to take this opportunity to provide some clarity.
Does Viking require crew to be vaccinated?
Our aim is to have all Viking crew vaccinated. We are doing everything we can to accelerate this process and meet that goal, and currently, the vast majority of our crew has already been vaccinated. Furthermore, our robust protocol includes frequent PCR testing of all guests and crew, making Viking even safer for all on board.
How does Viking define close contact?
Our medical staff is always refining our protocols and as of today we align with the CDC’s definition of a close contact, which is someone who was within 6 feet of a guest who has a suspected positive test result for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days prior to test specimen collection until the time the patient is isolated.
What happens if I am confirmed to be a close contact with a guest who tests positive?
Viking’s policy is that close contacts who are fully vaccinated do not have to quarantine. This policy is in line with current CDC guidelines. However, a different approach may be required when in a destination, depending on the local situation at the time.
As local policies continue to change, the most up-to-date details can be found on our website: https://www.vikingcruises.com/oceans/my-trip/health-and-safety/health-and-safety-faq.html
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Dear PKNC,
We’re sorry to learn you’ve encountered difficulties during your cancellation process. We would welcome the opportunity to assist, and invite you, and any guests with lingering inquiries, to email tellus@vikingcruises.com with details.
We look forward to hearing from you.
Best,
Viking
22 hours ago, PKNC said:I am having a nightmare experience with Viking and my travel agent. I was referred to a TA over 2 years ago by a trusted source, and booked a cruise through her. Long story short, there was a mess up with the cash refund I was promised by my TA, and now I can't even get a 125% voucher, they keep saying they will give it to me, but I have only received 100% so far. I have emails from my TA telling me when to expect the cash refund, then I got a phone call saying that it was NOT coming. It was been almost two months since this fiasco started. Of course, I have learned some hard lessons - I'll never use a TA again. I only used her because she travels a lot and I was new to Viking - I wanted someone who could give me good advice and hold my hand through the process, and be responsive. I did not get any big price breaks and didn't expect any. Meanwhile, I booked a new cruise on Viking for 2021 after being told in more than one email that I would get the 125% voucher - by both the TA and Viking. Then a 100% voucher came. They just never fix it. I am getting ready to take the TA to small claims court and let her sue Viking, she has maintained that the reason she messed up my cash refund is because she was acting on info provided by Viking.
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Dear carollouise,
Thank you for your interest in the daily schedule for our In Search Of the Northern Lights itinerary.
Please note, as some have speculated, there was a misprint on the Viking Daily shared above. Guests wearing jeans are welcome in the World Café, and all areas of ship before 6pm. Attire at all other dining venues after 6pm, remains “elegant casual,” and we invite you to visit the link provided for more information: https://www.vikingcruises.com/oceans/frequently-asked-questions.html#LIFEABOARD-FAQ-LIST/57126.
We apologize for any confusion, and should you have any additional questions or comments, you may email tellus@vikingcruises.com directly. Sending our best wishes as you finalize your packing list for your upcoming voyage.
Warm regards,
Viking Cruises
22 hours ago, carollouise said:Thank you for this! We are on a different cruise, but it is nice to see an example of the info on the dailies. Took notice to the dress code bit. I was under the impression that jeans were ok at the buffet. Not a deal breaker, but looking to know what to pack.
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Dear @mittenscat23,
Great question! We’re happy to jump in to confirm that Shipboard Credit may be used towards gratuities for onboard staff on our ocean, as @Wa Cruiser correctly stated, as well as river cruises.
We hope this helps as you gear up for your upcoming sojourn and invite any additional inquiries, from you and fellow Viking voyagers, to TellUs@vikingcruises.com should you wish to chat about your individual journeys.
Happy New Year,
Viking Cruises
On 1/1/2020 at 7:54 AM, mittenscat23 said:I know this question has been asked and answered already but I can not find it? So here it is again...can on board credit be used towards gratuities? Other cruise lines allow this but I can not remember with Viking?
Thank you
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Dear @propinquity
Thank you for taking the time to share your Viking experience with the cruising community, though we regret that this journey left you feeling disappointed with our service. While we understand you have been in contact with us since your return home, we would be more than happy to review your feedback at TellUs@vikingcruises.com should you like to continue the discussion. We hope to hear from you through that outlet, @propinquity, and wish you a pleasant evening.
Warmest regards,
Viking Cruises
2 hours ago, propinquity said:We stayed in 6080 and the noise from above (world cafe) - rolling carts was awful. Staff came to the cabin and acknowledged, but did nothing. We wrote several letters and called Viking as we were ready to just get off the ship. This occurred after 10pm and before 4:00 am in the morning. Viking has been very difficult and offered us 10% off a next cruise which is basically what we would have received if we had booked another cruise while on the Jupiter. We were really disappointed in the treatment we received since we had previously taken 3 river cruises and an ocean cruise in Australia. I would move the the 5th deck if you can or choose another cruise line.
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Dear Canberra forever !,
Thank you for sharing this detailed feedback. We share your disappointment in the low water conditions that impacted your sailing, and regret to learn the changes made to preserve your itinerary did not meet expectation. We would be grateful for the opportunity to address your comments, and invite you to email TellUs@vikingcruises.com with your booking information.
We appreciate your choice to travel with us, and hope to hear from you. Sending our best wishes as you settle in back at home.
Warm regards,
Viking Cruises
23 hours ago, Canberra forever ! said:Hello,
We have just returned from the Viking Romantic Danube Christmas market trip sailing from Budapest on the 6th December, we had previously sailed on the Rhine with Viking (December 2017) Which was a wonderful trip, sadly this one did not meet our expectations :
Budapest - Boarded Friday all good, however if you did not wish to participate in the included or optional tours on Saturday you had to stay on board as the boat was moved to Kelheim and picked up the tour passengers at lunchtime there, this was only pointed out on the Friday evening
Vienna - beautiful did included tour, afternoon shuttle bus to Rathaus Christmas market, stunning but very very busy
Krems - Gottweig abbey amazing, don’t bother with the additional apricot dumpling class 19euros wasted too much time
Passau - due to low water levels we had to change boats here, we’ll organised by Viking but annoying that due to coach transfers we didn’t have much time to spend in Passau, it was all very rushed
Regensburg - we’re looking forward to a day exploring including the 4 Christmas markets, however boat again had to move (1pm)to another area and if we had wanted to stay in Regensburg the only option was to stay all afternoon until the one and only shuttle bus picked you up at 5.15pm very dissappointed as Regensburg is stunning and we would have loved to explore
Nuremberg - woke up to find we were in an industrial unpicturesque area...you won’t see that view in the brochure! included tour took you into Nuremberg in the afternoon and we left the tour to explore the fantastic Christmas market..wow !!! So glad we did or we wouldn’t have had enough time before the coach back to the ship, the alternative was pay for a taxi yourself
Whilst I enjoyed the places we visited we felt rushed and unable to explore at leisure which was what we had enjoyed on the Rhine, we also felt the itinerary we had been given did not reflect reality with all the moving of the ship. We sailed on both the Viking Var and Viking Tor
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Dear retiredrunners,
We are concerned by the experience you’ve described, and would appreciate the opportunity to learn more and further review your flight options.
As Peregrina651 helpfully suggested, we invite you to email tellus@vikingcruises.com with your booking information so we can follow-up to review your flights and address your booking experience thus far. We hope to hear from you, and thank you for bringing this to our attention.
Best,
Viking Cruises
3 hours ago, retiredrunners said:Just spoke with Viking Air. These people are a waste of time and money. Had the rudest person on the phone who was not helpful, had extremely poor enunciation and gave me the "Bum Shuffle". We love Viking and have had one previous (ocean) cruise and are now planning a river cruise next year. Bought the Viking Air for the advertised benefits of choosing or working with the air travel coordinator. hahahahahaha. The cruise advertises "free economy airfare". I called to inquire about any credit for economy to upgrade to Premium economy, as the published prices for Premium Economy are good. I wanted to know if Viking would give credit for the price of their economy flights against the published price for Premium Economy. I was told that their budget for "Free Airfare" was $2400.00 per person, but they "weren't just handing out money" to people, and I could not use it to book an upgrade. Looking at the difference between a published economy fare and a premium economy fare, it was $1494.00 Cdn per person. Viking wants $1798.00 per person. I wanted to know if it were possible to pay the difference on the published prices, as the economy fare published was still well within their budget. The fellow at the end of the phone said no, it was "set in stone". No explanation, and as I questioned him, he became increasingly agitated with me. I asked to speak to a supervisor or manager, as I just didn't understand. I was told no one was available. I offered to leave my home phone number and have someone call me back, but was told that no one would call me back because they are an inbound call centre. He said I would have to call back, but couldn't say when or whether anyone would be available. While I can see that the Premium Economy airfare is still a better deal than if I paid for it as advertised, the very lovely people at Viking (Sales) , who can call me back, and were knowledgeable about their product could have sold it to me without me paying an additional $50.00 and a very frustrating, useless and insulting conversation with Viking Air. If anyone at Viking monitors this, maybe they would like to replay my " All calls are recorded" experience and see if this is how they want to be represented. Save your money folks, drive in rush hour if your blood pressure needs exercising.
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Dear @actuaryh,
We’re disappointed to learn of your friend’s cancellation, and hope the accident preventing them from travel isn’t too serious.
We recognize your concerns, and would be glad to review the details of your situation further. You’re invited to email tellus@vikingcruises.com with your booking information, and we hope to hear from you.
Sending our best wishes to you for the week ahead.
Best,
Viking Cruises
5 hours ago, actuaryh said:I was planning on taking a Viking River tour with my girl friend. Unfortunately, she had an accident and can't go. I still will go by myself. The cruise line is not only charging me a single supplement but are also charging me 75% of her fare. The end result is I'm paying $4000 more than I was paying for both of us to go. Is this the typical way of handling this?
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Dear @cocopico,
We hear your concerns and did want to take this moment to offer some clarity regarding our recent communication about the hospitality and day rooms in Santiago.
While guests with Viking arranged transfers and flights departing in the evening are most certainly welcome to take advantage of the hospitality room, those guests with flights departing after 11:15 p.m. will have access to a day room.
We hope this helps and kindly invite you to contact us at 1-855-300-3970 should you have any lingering questions ahead of your voyage. We look forward to sailing with you soon!
Warmest,
Viking Cruises16 hours ago, cocopico said:We are on Jupiter for the January 7, 2020, South American and Chilean Fjords Cruise. Apparently, many of the flights out of Santiago after disembarkation depart late in the evening. Our flight, which was arranged independently (not through Viking Air), departs at 9:50 p.m. on disembarkation day. We did, however, purchase Viking transfers to the airport. There have been some messages on CC suggesting that under similar circumstances Viking will often transfer passengers to a hotel hospitality room for the day, and then later take them to the airport nearer in time to their late-night departure. Yesterday, we received an email from Viking saying that they would indeed provide such a room, including city tours, and later transfers to the airport FOR PASSENGERS WITH FLIGHTS DEPARTING AFTER 11:15 p.m. Thinking this must be a typo, I called Viking and was told that in fact the 11:15 p.m. reference was correct. Of course, my reaction was that surely Viking did not intend to transfer us to the airport after disembarking at 9:00 a.m. for a 9:50 p.m. flight. Basically, I was told to talk to the folks on board the ship, and that it was likely they would agree to transfer us to the hospitality room and then transfer us to the airport from there later in the evening. Just thought I would pass this along. I don’t understand for the life of me why Viking would draw the line at 11:15 p.m., unless every other passenger leaving on Viking Air-procured flights that night depart after 11:15 p.m. (Our flight is a non-stop to Atlanta and I’m pretty confident other cruisers will be on that flight too.) I would understand treating folks differently if they were traveling on their own, but once a passenger has been allowed to purchase a Viking transfer, they ought to be treated like all the other passengers who are using Viking transfers. I’m hopeful, and even fairly confident, that Viking will take care of us and include us in the use of the hospitality room and later transfer to the airport, but I don’t understand why they wouldn’t just say so up front and not introduce unnecessary uncertainty into the process.
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Dear @Spiiffy,
Great question! We have looked into this and are happy to confirm that the Christmas décor on board is synthetic, so guests with allergies need not worry.
We hope this helps as you and your loved ones begin planning your 2021 holiday travel, @Spiiffy and kindly welcome any and all pre-cruise inquiries at TellUs@vikingcruises.com.
Warmest,
Viking Cruises
On 9/2/2019 at 9:28 AM, Spiiffy said:Hi All! My best friend and I hope to do a Christmas Markets River cruise in 2021 with Viking. The problem is she is allergic to real Christmas trees. We are trying to figure out if the trees and garland on the ship are real or fake? Also, is it highly decorated - like garlands and trees everywhere?
Thanks!
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Dear @TexasTraveler54,
We appreciate you bringing this to our attention and invite you to email us at TellUs@VikingCruises.com with your booking number so that we can look into this for you.
We hope to hear from you soon, and wish you a lovely day!
Best,
Viking Cruises
5 hours ago, TexasTraveler54 said:Have not received any email about this from Viking. ☹️
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Dear @GoldenBailey,
Thank you for your desire to extend your river journey with us! While at this time we do not offer any pre- or post-cruise extensions in Nuremberg, we have taken note of your interest for further review.
We hope this helps as you finalize plans for your upcoming voyage and kindly welcome additional questions at TellUs@vikingcruises.com should you wish to speak with us more directly.
We look forward to exploring with you,
Viking Cruises
16 hours ago, GoldenBailey said:I will be leaving on Viking from Nuremberg and would like to add a pre-cruise extension in Nuremberg but cannot find one. I only find a pre-cruise extension in Prague. Do you know if Viking offers an extension in Nuremberg? Thanks.
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Dear @TravelingT
Thank you for bringing this to our attention, though we wish you hadn’t experienced such disappointment at the planning stages of your journey!
We wanted to take this opportunity to clarify that it seems there may have been a misunderstanding as to which departure date you desired to book for this cruisetour; as you have noted, there is indeed an included hotel stay at the beginning of the Pharaoh’s & Pyramids itinerary, which means you would be boarding Viking Osiris on May 15, 2021 though the overall tour begins on May 12. According to our resources, we suspect this may have caused confusion and subsequently an inaccurate quoted price.
Although we regret the inconvenience this has caused, @TravelingT, we are grateful to have collected this feedback about your experience calling in for internal review. We hope this helps and restores your faith in Viking, nevertheless we would welcome additional comments at TellUs@vikingcruises.com should you wish to share more.
Warmest,
Viking Cruises
1 hour ago, TravelingT said:I just called for a quote on a May 12, 2021 cruise Pharaohs & Pyramids. The price advertised for a standard cabin was $2,899 per person with the Explorer's sale discount. I got a quote for 4,499 per person. The Viking representative told me that the 2,899 price did not include the hotel stay included in the advertised itinerary. She told me that the 2,899 was just for the seven night cruise portion and didn't include the hotel stay at the beginning of the cruise. Search as I may, I have not been able to find anything on the website that makes this distinction. On the website, they advertise the itinerary, including the hotel stay, and then show cabin availability for the various dates at various prices. I feel that this is very deceptive or a 'bait and switch' tactic. I could understand if it was additional nights before or after the cruise that I was adding on intentionally, but that was not what I was doing. Is this the way Viking does business?
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Dear @beachgal,
Though we deeply regret the refund delay and subsequent communication you have described, we are grateful that you’ve alerted us to these events. If you haven’t already, please reach out to us at TellUs@vikingcruises.com with your booking information so that we may investigate the above mentioned circumstances and offer assistance where possible, as well as hopefully restore your faith in Viking.
We hope to hear from you soon.
Kind regards,
Viking Cruises
4 hours ago, beachgal said:I had to recently cancel booking for April 2020. I was supposed to receive money back within 21 business days - I did not. I had to repeatedly call Viking, and each time I was told the money would be returned the next day. They (including 2 managers) continued to lie to me for more than 2 weeks. This is not professional & very disappointed. I’ve sailed with Viking twice, but never again!
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Dear @frickwg,
Welcome home, and thank you for taking the time to review your recent voyage through the North Pacific Passage, as well as providing the cruising community with your valuable post-cruise feedback.
While we are delighted to learn you plan to continue exploring with us, we acknowledge that some aspects of the Viking experience you’ve described were not as enchanting as you’d envisioned; we would be happy to discuss your comments at TellUs@vikingcruises.com should you wish to share more.
We appreciate this chance to respond, and we hope to welcome you aboard again soon. Have a spectacular day!
Warmest,
Viking Cruises
3 hours ago, frickwg said:The cruise was from Tokyo to Vancouver, 23 days. We had a Standard Veranda cabin which was okay. Next time, and there will be a next time, we’ll probably try the next size up which is a Penthouse Veranda. A few more square feet would have nice, but not essential.
The ship is new and was spotless. The interior design is very Scandinavian, clean lines with lots of very light-colored wood panels, white, and very sharp and crisp. We would agree with the founder of the cruise line that it is things the ship doesn’t have that attract us (NO casino, fresh flowers, formal nights, facilities for children, and butlers.) No arguments there.
The interior finish of the ship was excellent. Clean, exactly fitted panels, no ornamentation beyond what was absolutely necessary. A style that my wife and I like. However, there might have liked a few more signs such as where the restrooms are, etc., but I have no decor complaints. Oddly there are two very, very large digital display screens, one by the pool and the other in the atrium. They didn’t seem to use these although there were always some pictures (of stamps, for example) that were there nice but of what use?
The planetarium was unique and was an excellent planetarium for looking at the stars. The resident astronomer gave a great talk and used the Planetarium stars and graphics very effectively. As a movie theater it was a dismal flop. Either the films were of low resolution and carelessly made, or the star projection equipment was not up to the task. We gave up after two and never went to the third.
Minor Problems:
Our cabin door always needed an extra shove to close and lock and I heard others complaining about the same problem.. Still others complained that they couldn’t get their door open and would see a few people kind of pushing and shoving in the hallway trying to get into their own cabin. Likewise, doors throughout the ship’s seem loose fitting and even under moderate vibration doors seem to rattle as did some of the interior features. Also, the paneling in the massage treatment rooms rattled and creaked when the ship wasn’t dancing about. I did see several places where the door seals, from outside to inside, had failed and there’d been some leakage. One day with moderate seas two of the doors on the main deck from the promenade had water sloshing inside. Just enough to get things wet. It just seemed odd to me that a new ship, wouldn’t have done a better job of putting doors in correctly and sealing them.
Arrival/Departure:
Departure arrangements were smooth easy and quick and more onboard in less than 30 minutes.
Arrival was a bit more difficult as there was not enough room at Canada Place for the Orion to dock. Early in the morning the ship did dock to offload luggage and take on supplies, but people disembarked using tenders and then a bus to a hotel where the luggage was waiting. Worked out fine but was rather clumsy.
Food:
Great main dining room, Manfredi’s had excellent Italian cuisine. Room service breakfasts are just what we ordered and the buffet restaurant had a very nice selection. I do have some suggestions 1) more sandwiches at lunch, 2) the menu in the buffet restaurant repeated about every two weeks and this was a three week cruise so a little more variety would have been appreciated, 3) the Cook’s table, a five course fixed dinner, looked interesting, but the first nine days straight (three days for each menu) were all Asian cuisine. A little variety would have been appreciated.
Service:
Great no complaints. Waiters, room stewards, cleaners, customer service staff, or did their jobs efficiently and with never more than a short wait. Staffing seemed more than adequate.
So, we will be back to Viking.
The Itinerary:
My wife and I cruise by destinations, and the 2/3 of the ports on this cruise were new.
- · Otaru in Japan was interesting, and, for me, a great train museum. We walked around on our own.
- · The two Russian ports were just OK. Rather grim, but more prosperous than I expected. The Grumpy Cat has nothing or Russian immigration officers!
- · Dutch Harbor, Valdez and, Seward were small, but each interesting in its own way and in each were a some really good museums.
- · Nice local guides and tours across the board.
- · Sitka had no big ship piers, so it was by tender, but that also meant not another 12,000 (yes, 10,000) cruise ship passengers about. We took a great walking tour of town, the Orthodox cathedral, Sitka National Historical Park, and the Raptor Center. The Raptor center is the best we have ever seen! That alone is worth the stop.
- · Ketchikan earns the title of the northernmost ultra-tacky, Caribbean port with wall to wall gift shops. Room for four 5000 passenger ships at the same time. The day were there about 12,000. total. Any ambiance or interest was destroyed!
Complaint:
In most of the ports there was a tender/shuttle service. There were not enough tenders and buses for the first few hours. Independent travelers naturally had to wait for the scheduled tours and but adding one more bus/tender for the first few hours in port would have made this go a lot smoother.
No doubt I will take another Viking Ocean cruise. I liked the ship and will repeat.
Finally, this cruise went from Tokyo to Vancouver and crossed the Bering Sea. Three days of CALM and one day of SUNSHNIE. They must use CGI to film Deadliest Catch!
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Dear @SoccerMom#3,
We’re happy to chime in to assist. Our Cruise Critic community is encouraged to contact us directly at TellUs@vikingcruises.com; both river and ocean comments or questions are always welcome!Looking forward to hearing from you.
Kind regards,
Viking Cruises1 hour ago, SoccerMom#3 said:I've done a search but I can't find the email address for Viking. What is the Viking Customer Service email? It is the same for Viking River and Viking Ocean? I think it is Tellus something but I'm not sure.
Thanks,
Elise
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Dear @skiladyldp
The experience you describe isn’t typical, and we’d like to take a moment to apologize for – and clear up – any misunderstanding. Typically, our Silver Spirits Beverage Package can be purchased on board, as well as prior to departure.
We are interested to learn more about what you observed so that we can coach ship staff and ensure consistency across our fleet. When you have a moment, please send your booking information to us at TellUs@vikingcruises.com.
Thank you for the opportunity to chime in; we hope to hear from you soon!
Kind regards,
Viking Cruises19 hours ago, skiladyldp said:Please be aware that you must purchase the silver package before you sail. You can not purchase once onboard. We have seen many unhappy people board the ship and realize they can't buy it. I believe it's worth the money but you must decide.
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Thank you, everyone, for sharing your comments regarding Viking Orion’s call in Vancouver in the coming weeks. Although we remain confident that your overall Viking experience will have been just as enchanting as you had envisioned by journey’s end, we want to take this opportunity to apologize for any inconvenience this adjustment has caused. We assure you that your concerns have not gone unheard.
Additionally, while we regularly monitor these boards for all ranges of guest feedback, we always invite you to reach out to us directly at TellUs@vikingcruises.com should you like to discuss any lingering trepidation or inquiries about your individual booking.
We are grateful for this chance to chat with you all, and look forward to enjoyable explorations ahead.
Kind regards,
Viking Cruises
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Dear @fireval911,
Though we regret to learn of the inconvenience you’ve described regarding your pre- and post-extension transfers, we are grateful that you brought this to our attention. To take a closer look at your individual booking and offer assistance where possible, please send us your reservation information to TellUs@vikingcruises.com where we would be happy to better address your concerns.
We look forward to hearing from you, and thank you for detailing your experience here.
Warm regards,
Viking Cruises
4 hours ago, fireval911 said:I have pre- and post- extensions with included transfers for my upcoming cruise. According to the cruise documents, all of the transfers are scheduled ( from airport to hotel, hotel to ship, etc). With two weeks to go, I contacted my TA to find out how do I let Viking know what time my flight is arriving. The TA then responded that since I did not let Viking know of my air schedule prior to 30-days out I have lost these transfers. I've poured over all of my documentation and Viking's site and can't find anything that states when I needed to provide this information. Is this the normal policy? Has this happened to anyone else? I'm a little upset. I try talking to Viking directly, but I'm told I have to go through my TA.
Thanks for any help. ~Val
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Dear @Drl75
Welcome home! We sincerely regret to hear that your sleep was interrupted by engine noise, and are interested in discussing your experience in further detail. If you haven’t already connected with us, please email TellUs@VikingCruises.com with your booking number so that we can arrange personalized contact.
We hope to hear from you soon, Drl75, and wish you a lovely day.
Kind regards,
Viking Cruises
On 4/20/2019 at 7:12 PM, Drl75 said:Just back from the Rhine River Cruise on Viking. We traveled in the Explorer suite on the Viking Baldur. My husband and I couldn’t sleep because of the extremely loud noise coming from the engine and the constant vibrating of the room. The room shook so bad, it could make some people sick. The noise came from the engines. The most expensive room on the ship is over the engines !!!! I will never go on a Viking ship again!
Storing medication that needs refrigeration
in Viking Ocean
Posted
We appreciate you taking the time to share your unique experience, @17pandd, and regret to learn about your medicine. In order to better assist, please reach out to us at tellus@vikingcruises.com where one of our seasoned Guest Services agents will happily assist. We look forward to connecting and wish you a great rest of your day.