Agree with Host Jazzbeau on this. It was like pulling teeth to get Scenic office to tell our TA that we indeed would get a transfer. I think a couple of days before the cruise in the email with the transfer tickets it actually named a time.
However, once on the ship, everything changed for the better! CD informed us the first day what our transfer time to the airport would be when we got back to Porto. Even though I had a 5:30 a.m. transfer, they had a light breakfast set up for our group! Friends who had a 2:30 a.m. transfer were even given a box breakfast for their trip! Everyone else got regular breakfast in the dining room.