kamelia

This is the 2-page Shipwide savings coupon booklet I received electronically earlier this year. As you can see, it is a condensed format, and far less wasteful than the one I was sent two weeks ago, which is identical to the one that was printed out above for @HaveDogWillTravel on the Ruby Princess. The expiration date for both is December 31, 2023, so I am at a total loss to understand why the newer version has been adopted.

I will be curious to see if the wine offerings improve once the new collaboration with Wagner is rolled out. News from Princess yesterday is that "Caymus Vineyards Winemaker Dinners will be available on all ships sailing in North American (sic) starting by the end of April." Here is the link to the video: But if it gets taken down as being inappropriate by the board moderators here, you can find it on Princess Cruises' YouTube page. @wowzz, yes, I know this means a US winery, and I agree, there are a lot of other regions with some great wines that Princess passengers would benefit from having on their menus! Maybe there's hope for same on non-North American sailings! 😉

The problem may not be on your end. All of my upcoming cruises have gone from Green Lane to Incomplete in the past couple of days.

For informational purposes: received check today for onboard credit from cruise we disembarked March 17th, so 27 days after getting off. Credit balance was due to refunds of pre-paid shore excursions in ports that had been cancelled.

I'm very happy for you all who don't have issues with the app! Mine seem to stem from corrupt data in our POLAR profile that existed long before the app was even being considered. I will take this moment to say that I AM seeing some improvements - at the very least DH doppelgangers have gone from 11 to six, so there's that. 🥴

Despite all of the problems I continue having with it, I think the corker actually came a couple of days ago when I was talking with our TA (non-PVP) about booking our next Princess cruise. He saw our cruise history, and then actually asked, "what the heck is going on with this MedallionClass App thing anyway? We've got a Princess cruise booked next month and I've never had the kinds of problems getting ready as I've had with that app!" He's asking me?!!! I just had to shake my head and assured him that he could just take all of their documentation with them and get onboard despite the problems with the app.

*shivers* Ayup - that'd be the one! It left an indelible impression of "perspective."

Having the stuffing scared out of me watching "To Serve Man" at a very young and impressionable age probably explains a lot about my deep-rooted skepticism 🤭

What I experienced may or may not shed any light for you, but we lost onboard credit as a result of not having our accounts linked once onboard. Due to myriad problems with getting Ocean Ready using the MedallionClass app, DH and I ended up with "separate" accounts, so even though both of our accounts showed as being settled to the same credit card, because they were not "linked," the onboard credit on his portfolio did not offset the negative balance on my portfolio as we'd experienced on literally dozens of Princess cruises prior to the implementation of the MedallionClass app. Once the charge was applied to the credit card and I saw that the amount was not what I'd been expecting it to be, I called Princess and the person with whom I spoke at Customer Relations told me that this was what had happened, and she'd take care of getting a check sent for the credit balance on DH's portfolio. We never received a check, and after months of calling to follow up, I finally gave up and ever since have gone to Guest Services on embarkation day to ensure that our accounts are linked. To this day, I still have issues trying to input the credit card number with me as primary and DH as the authorized user, and I think that may have something to do with creating separate accounts. Again, not sure this was what happened in your situation, but if you go back over the final account statements, might that account for the disparity? HTH!

This may be the logo on my next t-shirt:

I'm curious to know if you have tried to book any shore excursions. So far, when I attempt to put one in my cart, that prompts 🚫 and "Guests with a errors" (sic) and, interestingly, our Aussie cruisin' buddies who are also booked on this itinerary with us don't see any shore excursions listed. Not the first time we've seen differences between our North American and their Australian booking systems, but I don't remember that affecting shore excursion options, just the currency.

There is something going on with Sun Princess bookings that seems to be outside of the other issues I continue to experience with the app. I've been trying to get Ocean Ready myself, and it has been leading to the "Link Booking" dead end or "Unfortunately, there seems to be an issue with the service. Try again later." Two days ago, though, this screen popped up when attempting to try the web version - not something I'd seen before personally or seen posted about here.

https://porthole.com/highlights-from-the-porthole-party-2023/?_thumbnail_id=73722 Appears that they had more important issues than concerned customers...

Thank you for straightening me out! That's exactly the presentation I remembered, but over time I'd morphed the comment as coming from JP. I stand corrected! (And I still think it is an inappropriate comment especially given the state of the app at THIS point in time!)

I did go to one early on and it was the very basic of information (let's just say targeted for the audience JP recommended should "give the device to your grandkids to show you how it works if you can't figure it out") and very clearly not the forum for anyone who had MedallionClass App IT issues. 🥴

Well darn, you just burst my bubble thinking that there really was one good aspect of this whole Ocean Medallion business. 😢

I was just speculating, and I'm open to others' interpretations of what they think it might have meant. Agree or disagree, I always learn something from another perspective. Thank you for posting the link to the "Travel into the metaverse" article as it didn't come up in my search on the Accenture website and I missed it. It certainly is a far cry from what was promoted as the original intent of the Ocean Medallion - "had we had this technology, we would have been able to locate and rescue the passengers who were trapped on the Costa Concordia." The way I read this article, I'm now a little clearer about what its purpo$e is the other 99.9999% of the time. 🤔

Kinda' like the "improved loyalty perk" of discounts on shore excursions and Medallion Net wifi - once you pay us, we'll give you the money back as onboard credit to spend on the ship. I'm not liking the direction Princess corporate seems to be heading, not as an Elite passenger nor as a shareholder. Short-term gains at what risk to the long-term bottom line?

Scroll up to the top of this page and find the "FOLLOWING" box and unclick that so you won't continue getting emails every time someone has posted to this thread.

Just for jollies, I went to the Accenture website and did a search for Princess. There were only five hits, two for a gentleman whose biography no longer mentions either Princess or Carnival, one for someone no longer listed as a current employee, and two related to the Carnival Guest Experience Case Study issued April 9, 2019. In reading the transcript that is linked from the Case Study page, it sounded more like "this is what we did to achieve the goal" - in my opinion, mission accomplished, case closed. It's even more final if you watch the accompanying Accenture promotional video and at 2:46 read, "accenture> The only company with the breadth and skill to ensure their vision became a REALITY." I think there's good reason Accenture no longer appears on the lanyards.

You won’t need to check in at the terminal again, so it shouldn’t matter if you’re in the green lane or not.

It’s still free on the Crown as of 10 minutes ago.

I see the same red alert on my Cruise Personalizer, so I’m guessing it’s going to be a whole ‘nuther snafu trying to get a definitive answer to exactly what my package, purchased two Plus rate hikes ago, really will cover. And how much time in line at Guest Services having my account that I will now have to monitor daily corrected because I’ve been mischarged? I’m trying to keep a positive outlook on all this, but good golly they’re making it awfully difficult.

The cab sav provided was Canyon Road, which is selling onboard for $40.

Just by way of information, we were allowed to swap out for a bottle of wine, our choice of red or white, so as of two days ago, that was still an option.