kamelia

We're all at various stages on the learning curve! 🤭

Hmmm. What specific info are you being told to refer to the app to complete?

Looked just now and you can still use the web version to check-in on the website. I did click on the web version link, but as I am already Green Lane status for this particular cruise, I am not able to see if the issues with "Link Booking" that I have experienced with trying to do this for new bookings still exist or if that has been fixed. HTH!

Just by way of information: this morning, I sent the email requesting Shareholder Benefits for two upcoming cruises at 8:40a EDT, received the automated reply "may take up to 21 business days to process" at 8:42a, and received two emails with booking confirmations including the shareholder benefit credits at 9:10a. I AM impressed! 👏

I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises. I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days. Hope you're able to get into your online account soon! 🤞

I've been finding the same thing over the past several days. When I get "Your login attempt was unsuccessful" I just keep pressing the green Log In button until it finally decides that my login name and password really ARE correct. It sometimes takes two or three attempts, but it does finally give me the "Good News! You are now logged in to Princess.com."

DH and I have become frequent cruisers to Alaska since our first trip there in 2011, and the first thing we tell everyone who asks us for advice is "do a cruisetour if you can." Marine Alaska and Terrestrial Alaska are two vastly different environments, and it would be hard for me to pick one over the other. As you’re deciding, I recommend downloading The Alaska App to see what’s available that appeals to you. There is a LOT of information in that app, and it's especially helpful if you're on a road trip. We have done DIY land tours several times, but that was definitely easier to do once we had some familiarity after being on organized tours with Princess. If you decide to pursue the DIY option, I suggest choosing a cruise that ends up in Anchorage, Whittier or Seward, then taking the ship transfer to downtown Anchorage and rent a car there. Even if you end up driving back to accommodations in Seward, you’re still better off having your own car to be able to explore the area outside of the walkable “city” limits. If you’re considering doing a cruisetour with Princess, you can go to www.princesslodges.com to take a look at each of the individual lodges, which includes an overview of the excursions that may be available to book during your stay. Princess offers different lodge combinations within the 3-, 4-, 5+ day cruisetour options, so that might help narrow down your selection criteria. I take the point that the Tundra Wilderness Tour at Denali Princess Wilderness Lodge has been greatly impacted by the road closure, but we were just this morning going through pictures of both bear and moose that we saw last fall doing the shortened trip. You won’t know what you’re missing, and you might also be pleasantly surprised if you decide to go back again once everything’s up and running to see what IS further down the road. Don’t forget to pack binoculars and a good camera, no matter what you end up deciding! Enjoy!!!

I can’t speak for anyone else still booking Princess cruises, but for me, I continue choosing to book them for the Princess CREWS. At one point, I’d had so many problems with the app that when I boarded I swore this was likely my last Princess cruise. Within the first hour, I was in Horizon Court at lunch and overheard one of the crew commenting to a passenger using hot sauce he’d brought himself to spice up his meal. “Excuse me, sir, but I see you like hot sauce. You might want to think about checking out thus-and-so restaurant when we get to Ensenada because they’ve got some fabulous sauces you’d probably like.” Two days later, we got back to our room after the show and there was an emery board, an eye mask and a packet of cotton balls and swabs on the bathroom counter. My first reaction was, “what a slap in the face if this is what’s now considered the amenities kit to thank me for my loyalty.” In the middle of the night, though, I woke up with the dawning realization that this wasn’t from Princess, but rather cobbled together by my stateroom steward who was anxious to do what he could, knowing what used to be. At that moment, I was reminded why I’d become a loyal Princess passenger, and the rest of the cruise was filled with several such reminders. If putting up with all the rigmarole that getting Ocean Ready has meant is what it takes to interact with such a wonderful group of human beings as I’ve found Princess crew members to be time and time again, then so be it. It’s a real shame, for both the crew as well as future Princess passengers, that the difficulties with the app led you, JSN, and others to call it quits on Princess entirely, but I certainly can understand when people reach that conclusion. I sincerely hope you'll have the opportunity to give them another chance. Safe travels, wherever they may take you! 😊

😉 It'll be thunderous applause from me if they get the fardling thing fixed.

Shouldn't the showstopper be having it BOTH ways? - being able to utilize all of the functions of planning and taking a Princess cruise on my laptop -or- using the app on my phone/tablet to arrive at the same GREEN LANE end point? Every other travel-related app I use gives me the ability to do the bulk of the preparation on my laptop and still have easy access to all of the same features and functions using their app once I've left home, should I need it. The MedallionClass app is the only one for which the preparation is piecemeal, requiring both my laptop and a separate device with the app to complete the process. It should NOT be this arduous to get onto a Princess ship! 😢

I've been dropping them off at the Ocean Navigator's desk once onboard - hoping that if it becomes enough of a nuisance for them, someone will pass that on to the head office. 🤭

They are magnetic so you can use them to display on the front of your fridge, but they are about the same size as four CAD toonies or USD 50-cent pieces stacked together, just for reference. A bit challenging for a scrapbook. 😉

🥴 Despite all the problems I've had with it, four years on and I'm still trying to give it the benefit of the doubt...

I'm thinking this is from the Journeyview on your app, and I just wanted to let you know that you probably don't have to worry about it being full in reality. The headcount aspect of the app is still a work in progress.

Just by way of information, I haven't even needed the travel summary. The port personnel have just scanned my passport and requested my stateroom number and then secured my medallion. That's worked for embarkation in several different terminals.

Thanks for the quick response. My profile photo is the one thing that has been consistent for me with the app - it's the security photo from my first MedallionClass cruise back in 2018 and appeared the first time I set up the app. For whatever reason, DH's profile photo has been wonky, including disappearing once again after this latest update. Maybe it will come back with the next update. 🤔

I've got the same results here in that DH's profile pic is also gone. When it has disappeared before over the past couple of years, I (as instructed by the app) uploaded a new photo, and now have a fleet of his doppelgangers as pending friend requests when I get onboard. 🥴 Part of me is tempted to try uploading another photo of him to test whether or not this will add to my collection, but then the adult part of me says I've got enough issues with the app already so probably best to not intentionally add to the muddle. By way of curiosity, though, when you look at your own profile in the app, has your security photo also changed so that it no longer matches your profile photo? My security photo is now showing the most recent photo taken by port security because one did not come up in their system on turnaround day in Vancouver two weeks ago, but my profile photo remains the same. TIA!

You can also access the itinerary using Ocean Concierge. “Itinerary” is within the information under “More.”

updated Grand Princess senior officers board as of May 1, 2023

TO UPDATE THIS LIST: DO NOT push the "Quote" button. It creates a copy that the next person cannot properly update. DO select and copy ALL of the text (including the instructions and the list) up to COPY TO THIS LINE . . . from the most up-to-date list (the most recent reply with the list).  Go to the bottom of the latest post, to the "Reply to this Topic..." box to create a new post. Paste your copied text into that box. Make your modifications to the list. Add change notes at the bottom. Click the "Submit Reply" button just below the list you are modifying. Confirm that everything is correct! You can edit for up to 20 minutes. Ship Captain Cruise Director Entertainment Director Director Restaurant Ops CaribbeanPrincess Vincenzo Lubrano Jody Miles Robert Boyd Oscar Perego Coral Princess Gavin Pears Karen Rogers Sara Romera Joachim Rothe Crown Princess Tony Ruggero Olivia Guthrie Michael Kujawski Mariusz Czemarmazowicz Diamond Princess Stefano Ravera Natalie Costa & Mikiko Ikemoto Samantha McDonough Silvio Zampieri Discovery Princess John Smith DuVaul Gamble Matt Thompson Silvio Zampieri Emerald Princess Martin Stenzel David Frost Geof O'Rourke Ruji Pereira Enchanted Princess Nick Nash Gary Golding Ron Goodman Francisco Patricio Grand Princess Michele Bartolomei Jayson Douglass Callie Smit Neville Saldanha Island Princess Paul Slight Andi Sanders Sue Rawlings Daniele Rosafio Majestic Princess Tony Draper Kristoff Greyling Marissa Wurms Douw Steyl Regal Princess Aldo Traverso Allie Ambriano Martyn Moss Nicola Furlan Royal Princess Andrea Spinardi Corinne Steel Ruth Sandell Claudio Giuliani Ruby Princess Mario Tani Michael Reitano Tim Donovan Jacques Ghennai Sapphire Princess Paolo Ravera Fernando Cunha Matthew Joseph Francesco Ciorfito Sky Princess Marco Fortezze Paul Chandler-Burns Madison Adams Ciprian Hoidreag <COPY TO THIS LINE SO THERE IS SPACE TO TYPE CHANGE NOTES AFTER THE CHART> updated Grand Princess Captain and DRO Future moves: Regal - CD Aaron Hawkins (possibly?) joining when ship is in the UK. Sapphire - DRO Mario Propato reportedly plans to return "in a few months" (reported February 2023) Sky - CD Matt Barnard reportedly returns in May

It appears that “the graffiti” is here to stay 😕

I highly recommend The Alaska App for both general information about visiting Alaska as well as an excellent source of information for anyone doing self-drive land tours.

Wish I could offer something other than my utmost sympathy regarding the frustrations you’re experiencing! It’s not you - there are others in the same boat, so to speak, when it comes to dealing with this new technology. Don’t let it spoil what is about to be a great cruise! Or, in your case, TWO great cruises! 😊

But why were birthdates being transposed within each booking? Each person “should” (imo) have had their own unique profile, regardless of with whom they were sailing. Passenger Mrs RealTrip’s birthday was the same whether she was sailing with Mr RealTrip or Mrs RealTrip’s friend. Our “fix” from the IT folks in 2015 was to make sure that when we booked a b2b, either DH or me was lead passenger on both/all bookings. That worked for the next five years, until this fardling app was made the be all and end all. I just wondered if maybe @realtrip was also experiencing similar issues…

and @realtrip - how long ago did you set up your profile with Princess? This sounds vaguely familiar to what I’ve experienced with my corrupted POLAR data. I have an email dated 2015 to my PVP detailing issues with not only the birth date but also the passport numbers for DH and me getting transposed with b2b bookings, issues that continue to cause grief to this day. If, as Steelers36 has suggested, you get thrown overboard for messing with the App, I’ll throw you a life ring! 😜