So, Jack and I didn't heed the warnings, and now as of today, both of our LG cell phones are not working except for ER calls. We'll have to get new cell phones and not sure our apps can be transferred. Jack is now, as we speak, at a 2nd Metro store to see what can be done. We didn't like the clerk in the first Metro store we went to. Didn't get good vibes from him. He gave us absolutely no advice saying "I can't do anything". I had stuff to do at home and am awaiting for Jack's return to see if he was successful in....getting something accomplished. AND we just gave up our landline a few days ago since we never used it!!
I sent friends and family an email letting them know that email will be our only means of communication until we get new phones which hopefully will be no later than tomorrow.