That's weird on documents...

[tracyd1014]

We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers?

[paul929207]

Not sure what the problem is, but it is not that you are entering data too early. I entered ours for next October months ago with no problem

[Pam in CA]

No such thing as too early to fill in your Personalizer. Are you clicking "Save & Continue"? You can always call 800-princess and give them your information. Mine self-populates as my name, address, phone and passport info is in their system.

[Treven]

I just checked my personalizer for my cruise January 2013, and my passport information shows up from when I entered it, about a month or so ago. By chance did you save your info?

[Loonbeam]

Did you put in a credit card?

We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers?

[Pia1913]

We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers?

 

You need to put in all the required information before it becomes complete. Not only your passports, but emergency contacts and credit card info.

[clmom]

We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers?

This happened to us also on our Island cruise in Dec. As I recall, the cruise personalizer had all our information as complete but other emails showed incomplete.By the time I printed off our luggage tags everything was fine.

[MustangGT]

You need to put in all the required information before it becomes complete. Not only your passports, but emergency contacts and credit card info.

 

I agree Pia. Mine shows incomplete because my credit card will expire before our cruise date. Once it is renewed, I will be able to enter it and be "complete";)

I also had to re-enter my emergency contact. Not sure why that disappeared!

[Pia1913]

I agree Pia. Mine shows incomplete because my credit card will expire before our cruise date. Once it is renewed, I will be able to enter it and be "complete";)

I also had to re-enter my emergency contact. Not sure why that disappeared!

 

Once they have the passport info in there, it should stay permanently (at least until next expiration) and you won't have to enter that info again.

[notentirelynormal]

Does your passport have six months on it before it expires re the end of your cruise?

[RickT]

Does your passport have six months on it before it expires re the end of your cruise?

 

X2

 

For some reason Princess sets this rule even though it doesn't necessarily apply. We cruised to the UK a couple years ago and ran into this problem. I would enter my passport details and it wouldn't accept it. A quick call to Princess confirmed the reason (even though the UK doesn't have this restriction).

 

I'd call Princess to see what the issue is.

[cruznliz]

I'm 99% sure it's the credit card. It will not say "complete" unless the credit card is entered.:rolleyes:

[Pam in CA]

For some reason Princess sets this rule even though it doesn't necessarily apply. We cruised to the UK a couple years ago and ran into this problem. I would enter my passport details and it wouldn't accept it. A quick call to Princess confirmed the reason (even though the UK doesn't have this restriction).

Every cruiseline and tour company I've used has had the six month rule. It is required by some countries so for simplicity, it's made the rule across the board. Neither Princess, other cruiselines nor tour companies give all the passport requirements for every country for every nationality. That would be a logistical nightmare.

[azdmelani]

Every cruiseline and tour company I've used has had the six month rule. It is required by some countries so for simplicity, it's made the rule across the board. Neither Princess, other cruiselines nor tour companies give all the passport requirements for every country for every nationality. That would be a logistical nightmare.

 

That is interesting. I sailed in August (granted it was Alaska) and my passport expired Jan 12, 12. I had no issues entering into the personalizer.

[Pia1913]

That is interesting. I sailed in August (granted it was Alaska) and my passport expired Jan 12, 12. I had no issues entering into the personalizer.

 

That's because you didn't need a passport for Alaska.

[Dietemann]

I also had to re-enter my emergency contact. Not sure why that disappeared!

Emergency contact could change from cruise to cruise.

[azdmelani]

That's because you didn't need a passport for Alaska.

 

I guess that's it. I cant remember if we needed one for Victoria or not. Thanks Pia :)

[oskidunker]

or it will not complete. Seems like this should not be required info.

[Pia1913]

or it will not complete. Seems like this should not be required info.

 

No you do not have to fill in that info. If your submission is not completing, it's something else.

[Stevesan]

I'm 99% sure it's the credit card. It will not say "complete" unless the credit card is entered.:rolleyes:

 

Not quite correct. Cruise Personalizer for my Feb 2013 cruise self populated my passport info. I haven't yet entered a credit card number.

[Stevesan]

I'm 99% sure it's the credit card. It will not say "complete" unless the credit card is entered.:rolleyes:

 

Not correct.

Cruise Personalizer for my May Alaska cruise accepted and displays my passport info, but I haven't yet entered a credit card.

[oskidunker]

I carefully checked eveything and until I filled in prior cruises, it would not complete. All the passwport and credit card in was ok.

[srpilo]

I guess that's it. I cant remember if we needed one for Victoria or not. Thanks Pia :)

 

Actually it's because you don't need a passport to sail to Canada, not Alaska

 

Srpilo

[robsaw]

Actually it's because you don't need a passport to sail to Canada, not Alaska

 

Only on a closed-loop cruise from a US port - and don't miss the re-boarding time in Victoria.

[dhn]

Every cruiseline and tour company I've used has had the six month rule. It is required by some countries so for simplicity, it's made the rule across the board. Neither Princess, other cruiselines nor tour companies give all the passport requirements for every country for every nationality. That would be a logistical nightmare.

 

For our Emerald cruise last November, my passport expired 4.5 months later in March 2012. No problems entering that information in My Personalizer .... or anywhere in any port.