Colorado Buffalo Posted April 3, 2014 #1 Share Posted April 3, 2014 I will need to go there ASAP when we board on Sunday. They screwed up our upgrade to the Premium Drink Package and I need to get it fixed. Link to comment Share on other sites More sharing options...
AcaCandy Posted April 3, 2014 #2 Share Posted April 3, 2014 Why don't you call Celebrity and get it fixed now???? Link to comment Share on other sites More sharing options...
dkjretired Posted April 3, 2014 #3 Share Posted April 3, 2014 I will need to go there ASAP when we board on Sunday. They screwed up our upgrade to the Premium Drink Package and I need to get it fixed. For something like that you go to Guest Relations deck 3, if it can't be handled when you check in. Link to comment Share on other sites More sharing options...
Colorado Buffalo Posted April 3, 2014 Author #4 Share Posted April 3, 2014 (edited) Why don't you call Celebrity and get it fixed now???? They can't .... too close to sailing. :( I'm kind of pissed right now. I upgraded early so that everything would be on our cards as we boarded. Now I'm going to have to go to get it fixed when we board. Not only did the Premium Drink Package fall off the reservation but so did our 123GO drink promo and my daughter's free non-alcoholic drink package. also- what deck do we board on ? Edited April 3, 2014 by Colorado Buffalo Link to comment Share on other sites More sharing options...
AcaCandy Posted April 3, 2014 #5 Share Posted April 3, 2014 Did you perhaps transfer your reservation to a travel agent somewhere along the way? Link to comment Share on other sites More sharing options...
Colorado Buffalo Posted April 3, 2014 Author #6 Share Posted April 3, 2014 Did you perhaps transfer your reservation to a travel agent somewhere along the way? nope - their excuse was that the 123GO offer shouldn't have worked with some other offer we have ... child cruise for free I think at least they put the 123GO back on the reservation... pissed they couldn't do the rest Link to comment Share on other sites More sharing options...
Purplsmurf Posted April 3, 2014 #7 Share Posted April 3, 2014 They can't .... too close to sailing. :( I'm kind of pissed right now. I upgraded early so that everything would be on our cards as we boarded. Now I'm going to have to go to get it fixed when we board. Not only did the Premium Drink Package fall off the reservation but so did our 123GO drink promo and my daughter's free non-alcoholic drink package. also- what deck do we board on ? Any chance you booked one of their "special" rates? When we booked we were told that we would get the package. We paid in full and then got a phone call saying "oops,you don't qualify for the drink package". Surprised we got a call. Not very happy since we were told we would get it, but at least we found out before we sail next week! Link to comment Share on other sites More sharing options...
Purplsmurf Posted April 3, 2014 #8 Share Posted April 3, 2014 At least you got it put back on! Be thankful for that!! We have 2 balcony cabins booked so lost it on both cabins.....and they will do nothing for us! Link to comment Share on other sites More sharing options...
Orator Posted April 3, 2014 #9 Share Posted April 3, 2014 I will need to go there ASAP when we board on Sunday. They screwed up our upgrade to the Premium Drink Package and I need to get it fixed. No longer a Pursers Desk. It's now called Guest Relations and you'll find it on Deck 3. Ask for the Guest Relations Manager. They will call Celebrity or your TA if information is not in their system. Be prepared to wait for an answer. You would be wise to force the issue with Celebrity before you go. If you cruised before ask for Captains Club. If you used a TA Celebrity will probably tell you to call them since they own your reservation. It is always possible that a TA made a mistake. Hard to offer more advice since I don't know all the facts. Enjoy your cruise and drink package. Link to comment Share on other sites More sharing options...
keithm Posted April 3, 2014 #10 Share Posted April 3, 2014 I will need to go there ASAP when we board on Sunday. They screwed up our upgrade to the Premium Drink Package and I need to get it fixed. It's actually called "Guest Relations" You'll see it when you board. Link to comment Share on other sites More sharing options...
Colorado Buffalo Posted April 3, 2014 Author #11 Share Posted April 3, 2014 At least you got it put back on! Be thankful for that!! We have 2 balcony cabins booked so lost it on both cabins.....and they will do nothing for us! that's a load of crap IMHO- if the computer allowed it and you paid for it then it should have been honored - Link to comment Share on other sites More sharing options...
Rare Lois R Posted April 3, 2014 #12 Share Posted April 3, 2014 Hi:)...you are sailing on Sunday?:) In 3 days?:D instead of being upset and ruining the next 3 days by worrying and being angry just remember you are going on a cruise to the Caribbean on Sunday:D......just try to relax and don't go to Guest Relations being angry:(....take a breath, it will all be ok:) Link to comment Share on other sites More sharing options...
Lunna Posted April 3, 2014 #13 Share Posted April 3, 2014 go to Guest Relations on deck 3 but dont ask for the manager or you will be pointed as drama person right away. The officers there can do all the manager would do in this case - contact celebrity and the TA and call you back once they get a reply from one of them. If you say that it was placed back on the booking they will see it on the system and place in you card. Just be ready to have the papers that show that you are entitle to it with you. It helps a lot! Relax Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now