Anyne else unable to log into 'my celebrity'?

[iandjm]

Hi,

 

Just checking to see if anyone else is having the same problems as I am trying to log into 'my celebrity' on the website? It is telling me the username and password is incorrect, which I know 100% it isnt.

 

Many thanks

 

Ian

[odysee]

same here

[fleckle]

Hi,

 

Just checking to see if anyone else is having the same problems as I am trying to log into 'my celebrity' on the website? It is telling me the username and password is incorrect, which I know 100% it isnt.

Thanks so much for posting this and letting me know it isn't just me.

 

I kept getting the same message trying to log into my celebrity account and thought I was doing something wrong, being half asleep, so just gave up and decided to try again in the morning.

 

(Guess I should say much later in the morning, having just looked at the time. :D)

 

 

Just glanced at your message again and noticed that you are in the UK, so it is already later in the morning for you, and it looks like the UK and US websites are both having that problem.

 

Edited October 7, 2014 by fleckle

[laslomas]

Ditto, this is the message I get:

"Username or Password you entered is incorrect.Please revise your entry and try again."

[iandjm]

It appears to be working now. Just another glitch on their wonderful web site! ;)

[floridatravelersforlife]

It's working now. Got right on it.

 

Many companies use the time between 4-5 AM to do IT updates. The better ones send a message that the system is unavailable for maintenance. I wonder if that's the case?

[travelberlin]

I am unable to book any cruise online with Celebrity. I think it has to do with some restrictions they have put for people living outside USA or Canada. :(

[Celebrity Cruises]

Hi all,

 

We installed an update for the website in the middle of the night. Please let us know if you continue to have any issues.

[WestLakeGirl]

We so wish that you would put an alert on the home page telling us that.

 

Our bank puts out an alert telling us that our accounts won't be available every so often. Out credit card company does the same.

 

A simple message would save so much grief

[Rob the Cruiser]

Hi all,

 

We installed an update for the website in the middle of the night. Please let us know if you continue to have any issues.

 

I can login but this message is displayed:

 

Please call the Loyalty Desk at 1.800.760.0654 and reference SIGN ON ERROR in order to restore your sign on capability. We apologize for the inconvenience. Members outside the US and Canada please contact our international office or representative in your country for further assistance.

 

Also have completed online check-in but cannot order luggage tags. There is no tab to click.

[ladylemondrop]

This is happening to me too! :(

 

I cannot log in, my username and password are incorrect (they are not)

Edited October 7, 2014 by louise1809

[Toddy709]

I just tried. I can't log in either...

[eeeeaaa]

Hi all,

 

We installed an update for the website in the middle of the night. Please let us know if you continue to have any issues.

 

More Excuses as usual !!!!!!!

[MR_T]

Hi all,

 

We installed an update for the website in the middle of the night. Please let us know if you continue to have any issues.

 

Still can't login! 😡😡😡

[KruzAholic]

I just tried again. Nothing. When I try for the Feb 8, 2016 sailing on Silhouette, I'm told its an INVALID SAILING????

Ops it should be 2015 not 2016

Edited October 7, 2014 by KruzAholic
wrong year

[grandgeezer]

I just logged on and was able to view both my reservations. That doesn't mean anything when it comes to their website.

[Sheam7566]

I have been having the same problem. Now the webssite won't even load.

[alcman]

Hi all,

 

We installed an update for the website in the middle of the night. Please let us know if you continue to have any issues.

 

 

I cant log in as of 3 pm Eastern

[heathermk57]

Hi all,

 

We installed an update for the website in the middle of the night. Please let us know if you continue to have any issues.

 

Hi. I still cannot access my booking. Need to go in and book some extras as I leave in less than a week! :eek: I'm getting the message about the login ID or password being incorrect (which they are not).

 

Thank you.

[NLH Arizona]

Just logged on and able to see my 3 booked cruises.

[dinosaurdem]

Still not working. It is not fair for the rest of your staff to bear the brunt of the frustration for the long term incompetence of your IT staff (or contract agency).

Edited October 7, 2014 by dinosaurdem

[sha1955]

So glad it is not just me in the UK. Cannot log on. 8pm GMT

I logically assumed that since I have just booked my retirement cruise that I had lost my memory! :confused:

[thirstyman1]

Ditto here in Midwest. Have been trying to log in and book extras for two hours now:mad::mad:

[killarneylady]

Having problem still also. Being told username or password incorrect but I know it's not. Are Celebrity reading these messages? If so they might give us an update??

[Celebrity Cruises]

Hi all,

 

We’re currently aware of the issue, and are hoping to have it fixed shortly. If you need to reach someone immediately, please feel free to call us at 1-888-283-7275, and we’ll be happy to assist.