Room service and to go food

[3XX1XY]

Wrong thread. Not sure how I managed that. Sorry :(

Edited May 18, 2015 by 3XX1XY

[$hip$hape]

Everyone has the right to complain and/or not complain in their own way, just as NCL has the right to conduct their business the way they want.

Just as NCL will live by their decisions, we live by ours.

 

'nuff said.

NCL has the right to manage or mismanage their business the way they see fit.

Don't let them get in to your head.

Just make a decision on what to do about your time and money.

[harold369]

Everyone is excited about NOTHING. I have been on more than 12 NCL cruises. Some guests pass thru the buffet without sanitizing their hands. Staff at entrance DID not stop guest from entering. Guests went to MAIN MDR with shorts, more than half ate supper in shorts; were NOT turned away. The staff on the ship do not WANT TO CONFRONT guests. Unless they follow a guest to their stateroom, too many guests on a ship, there are not enough staff to follow all the guests. BRING back your dirty dishes and no one will know better. The new CEO has his ideas, they both come or go. He has to show the shareholders that he is a better CEO then the last one; and different. IF he does not give confidence to the shareholders, and paying guests, HE WILL BE replaced....... happy sailing on whatever cruise line you choose....

[sjbdtz]

Exactly! This is about greed. Anyone who thinks this is about anything else is blind. They want to force people into having to pay for room service. I could not imagine going back to a hotel room and being told I could not bring my doggy bag into the room with me. What NCL is doing is total BS. If this is where the cruise industry is going, then the hell with cruising. Land vacations are looking better and better everyday.

 

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

[boopsahoy]

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

 

 

If I want upscale I will choose another line. Norwegian IS NOT an upscale line, and this room service change does nothing to make it one.

 

Re:And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

If I ordered dessert at Four Seasons/any upscale restaurant and decided I was too full to eat it-I would definitely ask to take it home. AND they would wrap it in an aluminum foil swan for me as well.

[sparks1093]

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

 

Bull, and I don't mean the kind they make roast beef out of;). If that was Del Rio's goal he could have done it without adding a fee for room service (would like to take this with you sir or would you like us to deliver it to your cabin at a later time?). The $7.95 is virtually 100% profit. You have always touted NCL for the way they make you feel like family Stephen, does your family do something and then lie to you about why they did it? That is exactly what NCL did when they came up with that hokey explanation about health and safety being the driving force behind "no food taken from any dining venue". I no longer feel that NCL is treating us like family and a lot has to do with Del Rio's own statements.

[janpo]

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

 

I have a bridge for sale if you're interested.

[SAILPRO]

Bull, and I don't mean the kind they make roast beef out of;). If that was Del Rio's goal he could have done it without adding a fee for room service (would like to take this with you sir or would you like us to deliver it to your cabin at a later time?). The $7.95 is virtually 100% profit. You have always touted NCL for the way they make you feel like family Stephen, does your family do something and then lie to you about why they did it? That is exactly what NCL did when they came up with that hokey explanation about health and safety being the driving force behind "no food taken from any dining venue". I no longer feel that NCL is treating us like family and a lot has to do with Del Rio's own statements.

 

100% agreed%

 

Just ignore sjbdtz (the cheerleader). :rolleyes:

[dna529]

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

 

If this was true then NCL would not be calling people back after they wrote emails, stating that they cannot have leftovers packed up and delivered to their rooms (see other thread about a poster who emailed NCL). Their customer service people are calling and saying this.

 

Sent from my SCH-I535 using Forums mobile app

[CavalierX]

It's not about greed at all.

 

No, of course not. Creating a new rule prohibiting guests from taking food to their cabins while coincidentally creating another new rule charging $7.95 to have someone else do it for them has nothing at all to do with money.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE.

 

To quote Humphrey Bogart, "For a price, Ugarte... for a price."

(Rats... now I'm going to "hear" everything Del Rio says in Peter Lorre's voice in my head.)

 

He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Perhaps the phrase "upscale experience" translates to "nickle-and-dime" where you are, but not anyplace I've ever heard of. An "upscale" room service would not charge per delivery. That's not Ritz-Carlton; it's Motel 6..

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

1. It's not an really opt-in charge when passengers are referred to as a "captive audience" who will pay whatever we're charged because we have no choice once we're "in the middle of the ocean" (both being direct quotes from Del Rio).

2. They raised the automatic gratuity, so I guess we're already paying for the extra service -- in addition to the $7.95 charge for actually using it.

Edited May 19, 2015 by CavalierX

[emdia43]

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it.

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

 

I go to all kinds of restaurants and if I can't eat everything each one will give me a Styrofoam box to take it home. Nothing wrong in that..... If it was really about plates littering hallways NCL could do the same thing- it's not that complicated. Have a supply of take out boxes sitting at the buffet entrance, then if I want to go and get breakfast for the others in my room, I can do so. Once the contents are eaten, the containers go in our garbage can. Simple, and doesn't cost me anything.

[sjbdtz]

100% agreed%

 

Just ignore sjbdtz (the cheerleader). :rolleyes:

 

 

Consider yourself ignored after this post, just for the insult.

 

I'm not a cheerleader. I've had issues with NCL in the past, and what I've found is that they fix things well.

 

They're human, so I can expect there will be mistakes.

 

 

On the other hand, I like NCL quite a bit....but not so much that I didn't sample their competition (Princess...HATED it).

 

 

 

But I am FAR more irritated at all of the people on CC who "know better" when they KNOW nothing. Unless these posters were in the room when the debate & discussion & decisions were taken to institute the charges and the policies, then they do not KNOW the reasoning behind it.

 

Yet there are unequivocal equivocations that it's due to greed, and that the claim that it's for safety is a lie....nobody KNOWS that....they just conjecture that.

 

That conjecture makes it an opinion, not a fact. And it's irritating (to me) when opinions are presented as facts.

 

 

 

THAT is my issue with the 87 (ish) threads on these matters. Personally not only don't we eat en-suite, we're also usually in suites so this wouldn't apply to us.... but I understand why people THINK these things are closely related.

 

But there are absolutely reasonable doubt scenarios which could provide alternate possibilities.

 

 

So ignore away. It's your loss, and I won't miss what you have to say, if prior posts are any indication.

 

 

Stephen

 

 

.

[emcelh]

Everyone is excited about NOTHING. I have been on more than 12 NCL cruises. Some guests pass thru the buffet without sanitizing their hands. Staff at entrance DID not stop guest from entering. Guests went to MAIN MDR with shorts, more than half ate supper in shorts; were NOT turned away. The staff on the ship do not WANT TO CONFRONT guests. Unless they follow a guest to their stateroom, too many guests on a ship, there are not enough staff to follow all the guests. BRING back your dirty dishes and no one will know better. The new CEO has his ideas, they both come or go. He has to show the shareholders that he is a better CEO then the last one; and different. IF he does not give confidence to the shareholders, and paying guests, HE WILL BE replaced....... happy sailing on whatever cruise line you choose....

 

Exactly. If the new CEO doesn't show positive results he will be replaced. He's starting out with a lot of negative publicity but it will be awhile before the impact of these decisions on the bottom line will be apparent.

[Aquahound]

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Let me see if I understand you right. Preventing us from taking food from a dining facility in order to make us pay $7.95 to have it delivered is NOT about money??!! How in the world do you come to that conclusion? :confused:

 

And to think this idea isn't about money, but more for creating an "upscale experience"....really? You are exactly the type of person corporations love!

[jackson bernard]

Consider yourself ignored after this post, just for the insult.

 

I'm not a cheerleader. I've had issues with NCL in the past, and what I've found is that they fix things well.

 

They're human, so I can expect there will be mistakes.

 

 

On the other hand, I like NCL quite a bit....but not so much that I didn't sample their competition (Princess...HATED it).

 

 

 

But I am FAR more irritated at all of the people on CC who "know better" when they KNOW nothing. Unless these posters were in the room when the debate & discussion & decisions were taken to institute the charges and the policies, then they do not KNOW the reasoning behind it.

 

Yet there are unequivocal equivocations that it's due to greed, and that the claim that it's for safety is a lie....nobody KNOWS that....they just conjecture that.

 

That conjecture makes it an opinion, not a fact. And it's irritating (to me) when opinions are presented as facts.

 

 

 

THAT is my issue with the 87 (ish) threads on these matters. Personally not only don't we eat en-suite, we're also usually in suites so this wouldn't apply to us.... but I understand why people THINK these things are closely related.

 

But there are absolutely reasonable doubt scenarios which could provide alternate possibilities.

 

 

So ignore away. It's your loss, and I won't miss what you have to say, if prior posts are any indication.

 

 

Stephen

 

 

.

 

Jeez take it easy Stevie, did you miss your nap?

[boopsahoy]

I go to all kinds of restaurants and if I can't eat everything each one will give me a Styrofoam box to take it home. Nothing wrong in that..... If it was really about plates littering hallways NCL could do the same thing- it's not that complicated. Have a supply of take out boxes sitting at the buffet entrance, then if I want to go and get breakfast for the others in my room, I can do so. Once the contents are eaten, the containers go in our garbage can. Simple, and doesn't cost me anything.

 

Great idea!

[Gypsywych]

Question:

 

Does the Delivery Charge apply for a pot of coffee in the afternoon?

[CavalierX]

Exactly. If the new CEO doesn't show positive results he will be replaced. He's starting out with a lot of negative publicity but it will be awhile before the impact of these decisions on the bottom line will be apparent.

 

One way (perhaps the only way for an individual who isn't a major NCL shareholder) to make that happen is to talk about it on message boards like these, so that potential NCL cruisers are forewarned and possibly take their business elsewhere. NCL board members may not read these comments (or care), but a lot of the people whose money they want do.

Edited May 19, 2015 by CavalierX

[hpecorari]

Question:

 

Does the Delivery Charge apply for a pot of coffee in the afternoon?

 

Yes. Anytime after 10 a.m.

 

Harriet

[NLH Arizona]

I go to all kinds of restaurants and if I can't eat everything each one will give me a Styrofoam box to take it home. Nothing wrong in that..... If it was really about plates littering hallways NCL could do the same thing- it's not that complicated. Have a supply of take out boxes sitting at the buffet entrance, then if I want to go and get breakfast for the others in my room, I can do so. Once the contents are eaten, the containers go in our garbage can. Simple, and doesn't cost me anything.

Actually it will cost you in the end. It will cost NCL to purchase the containers and then, as we know, the passengers pay for everything.

 

BTW, I don't believe Styrofoam is recyclable, so they would need a biodegradable product.

Edited May 19, 2015 by NLH Arizona

[Gypsywych]

Yes. Anytime after 10 a.m.

 

Harriet

 

Thank you :)

[Cruise4Real]

Question:

 

Does the Delivery Charge apply for a pot of coffee in the afternoon?

 

Pretty sure you will get charged the $7.95 "convenience fee" for ALL orders outside the 3-4 hour morning window, which is when Continental breakfast items, including coffee, may be ordered without "attracting' said fee.

[mking8288]

Question:

Does the Delivery Charge apply for a pot of coffee in the afternoon?

Yes, it does - $7.95 plus 18% gratuity, apparently. Disclaimer - subject to change with and without written notice (it's in your cruise contract ... agreed upon, apparently)

 

Also, they stopped provided paper cups for coffee to go at O'Sheehans - apparently, not "verified" by NCL (and/or the pom poms.)

 

So, tried the buffet instead ... until such time (fill in your own ______ )

 

Good news, drinking water is still free and has no convenience charge, for now.

 

If staying in a balcony & above, there is (was ??) a coffee maker. Daily supplies of coffee/filters & setup - still (was) free.

 

It's not about money at all, not at all. Bring your own insulated mugs - it's not banned yet for our safety & convenience.

 

Wait, can somebody call the butler, please. Oops, mini-suites are not suites. Good news - still got some OBC from our TA's. Yeah - happy happy, smiley smiley, for now.

Edited May 19, 2015 by mking8288

[bladeguy]

Land vacations don't take you onto the ocean, so there's THAT....

 

 

It's not about greed at all.

 

Anybody who thinks it's about money doesn't realize that Del Rio's vision is SERVICE. He wants to create an upscale experience where your leftovers are delivered FOR you, so you don't have to schlep plates around, and instead can go to the show, or the bar, or the casino and enjoy your evening....finding your left-over dessert in your cabin when you return.

 

Because of the opt-in nature of NCL, the day-long service for food delivery does carry an opt-in charge - if you want to use it, you pay for it....so that everybody who is NOT using it is also not paying for it

 

 

And whether they forbid it or not, you can bet people who look askance at you carrying your uncovered plate of food at the Four Seasons, or the Peninsula. There's a slight expectation of at least SOME decorum.

 

 

Stephen

 

 

.

 

Well thought out and factual post. I am sure the local posse will hang you for it, but just ignore them and let them babble on.

 

NCL can and should do a better job of communicating changes and they should also plan all changes more effectively. However, all this fabricated and dreamed up hoopla is pure BS.

 

Check the roll-calls and other social media pages from those who have sailed in the last two weeks and you will get the facts about what is really happening. I was concerned when I first read this negative thread, but now with the facts, I will remain a loyal NCL customer.

 

Again, great post!

[boopsahoy]

but now with the facts, I will remain a loyal NCL customer.

 

 

Can you share these facts with us? :)