Jerseyboy3 Posted June 26, 2015 #1 Share Posted June 26, 2015 Has anyone ever had to utilize the Vacation Guarantee trump card with Carnival for any sort of dissatisfaction with a cruise? If so, did it work as seamlessly as the website states? Thanks Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted June 26, 2015 #2 Share Posted June 26, 2015 The odds of anyone using the guarantee are about .001 %. How many people know within 24 hours of starting their cruise that it's going to terrible? Carnival knows this and it's just an advertising gimmick. I am sure you might find somebody there that has used it but it sure won't be many people. Bill Link to comment Share on other sites More sharing options...
SadieN Posted June 26, 2015 #3 Share Posted June 26, 2015 The odds of anyone using the guarantee are about .001 %. How many people know within 24 hours of starting their cruise that it's going to terrible? .................. Bill On a Princess cruise in November I'm sure 50% of the cruisers would have done it. There was a huge group of 20-30 somethings that were extremely rowdy. They were asked not to return to Carnival last year. Link to comment Share on other sites More sharing options...
bakersdozen12 Posted June 26, 2015 #4 Share Posted June 26, 2015 (edited) On a Princess cruise in November I'm sure 50% of the cruisers would have done it. There was a huge group of 20-30 somethings that were extremely rowdy. They were asked not to return to Carnival last year. I'm confused. What does them being rowdy on Princess have to do with them sailing on Carnival? Edited June 26, 2015 by bakersdozen12 Link to comment Share on other sites More sharing options...
love my grandkids Posted June 26, 2015 #5 Share Posted June 26, 2015 If you threaten to do so they will go to great lengths to get you to stay. Apparently it is a huge black mark on their record. Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted June 26, 2015 #6 Share Posted June 26, 2015 If you threaten to do so they will go to great lengths to get you to stay. Apparently it is a huge black mark on their record. I thought it was supposed to be no questions asked ? Bill Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted June 26, 2015 #7 Share Posted June 26, 2015 I'm confused. What does them being rowdy on Princess have to do with them sailing on Carnival? They must've really been a rowdy bunch to get about 1500 people to want to cancel their cruise in the first 24 hours Bill Link to comment Share on other sites More sharing options...
Vitamin_Sea Posted June 26, 2015 #8 Share Posted June 26, 2015 (edited) never used it but it looks very clear to me. Tell guest services you want off the ship within the first 24 hrs and they send you home at the next port on there dime. CCL knows a very small percentage will use this. ***UNLESS... the folks plan this out ahead of time......:eek: If your first port is not for 3/4 days, you basically get a free short cruise :eek: Edited June 26, 2015 by Vitamin_Sea Link to comment Share on other sites More sharing options...
Linerguy Posted June 26, 2015 #9 Share Posted June 26, 2015 I had an issue on the FREEDOM last year, and when I mentioned the guarantee to the gal at Guest Services she acted like she had never heard of it before. Luckily, they took care of the issue and all was well. It turned out to be a great cruise. Link to comment Share on other sites More sharing options...
klfrodo Posted June 26, 2015 #10 Share Posted June 26, 2015 I thought it was supposed to be no questions asked ? Bill They do reserve the right to try to make it right whatever your concerns are. But, yes, if the customer is adamant and they wish to invoke the guarantee, Carnival will let you off the ship at the first foreign port. Not the next port. The next foreign port. Otherwise they would be in violation of PVSA. Link to comment Share on other sites More sharing options...
love my grandkids Posted June 26, 2015 #11 Share Posted June 26, 2015 I thought it was supposed to be no questions asked ? Bill Perhaps it is supposed to be no questions asked but since it is a black mark against the hotel dept they will inquire and try to make things right. This is what i have heard from several threads here. Link to comment Share on other sites More sharing options...
travler27 Posted June 26, 2015 #12 Share Posted June 26, 2015 Folks should be aware that invoking the guarantee is not painless for the passenger by any means. You have to pack your stuff in a way that is airline acceptable (that would be impossible for us). Get off the ship. Handle all your bags. Get to the airport. Wait for a flight (maybe the next day). Fly to the airport in the city you sailed from. Get to the cruise terminal if you drove. Clear customs in two countries. You are required to have a passport. There will be numerous incidental expenses like tips to cabbies and porters. Meals in route. Carnival may eventually reimburse your documented expenses but you will likely have to front the money while travelling. There will be more inconvenience than you can probably imagine. To threaten to invoke is one thing. To actually invoke it is a whole different matter. Link to comment Share on other sites More sharing options...
Guest Posted June 26, 2015 #13 Share Posted June 26, 2015 We tried it once,and they convinced us not to. Gave us a better cabin.It was on the Ecstasy. Link to comment Share on other sites More sharing options...
Carnival Cutie Posted June 26, 2015 #14 Share Posted June 26, 2015 I'm confused. What does them being rowdy on Princess have to do with them sailing on Carnival? Maybe they meant for them not to sail on any of the cruise lines owned by the Carnival Corporation which would include Princess. I'm just guessing. If they were that rowdy that was pretty bad. :D Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted June 26, 2015 #15 Share Posted June 26, 2015 I followed a thread where a guy couldn't get time off from work (it was approved, then cancelled) and he invoked the guarantee. As I understand it CCL did as they said they would. While I wouldn't invoke it as that fellow did it is good to know that they mean what they say. Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted June 26, 2015 #16 Share Posted June 26, 2015 I had an issue on the FREEDOM last year, and when I mentioned the guarantee to the gal at Guest Services she acted like she had never heard of it before. Luckily, they took care of the issue and all was well. It turned out to be a great cruise. Hopefully her supervisor would have known what you were talking about (had they not been able to adress the issue). Link to comment Share on other sites More sharing options...
love my grandkids Posted June 26, 2015 #17 Share Posted June 26, 2015 I followed a thread where a guy couldn't get time off from work (it was approved, then cancelled) and he invoked the guarantee. As I understand it CCL did as they said they would. While I wouldn't invoke it as that fellow did it is good to know that they mean what they say. I remember the thread where he planned to do it but guess I didnt follow it to the end. thought his behavior was reprehensible. Link to comment Share on other sites More sharing options...
tonit964 Posted June 26, 2015 #18 Share Posted June 26, 2015 On some of the Alaska cruises, Victoria BC is the foreign port, arriving on the last night of the 7 day cruise. Link to comment Share on other sites More sharing options...
bakersdozen12 Posted June 26, 2015 #19 Share Posted June 26, 2015 Maybe they meant for them not to sail on any of the cruise lines owned by the Carnival Corporation which would include Princess. I'm just guessing. If they were that rowdy that was pretty bad. :D Ohhhh...ok. Maybe. But wow. I can't imagine getting blacklisted by multiple cruise lines! [emoji15] Link to comment Share on other sites More sharing options...
love my grandkids Posted June 26, 2015 #20 Share Posted June 26, 2015 Ohhhh...ok. Maybe. But wow. I can't imagine getting blacklisted by multiple cruise lines! [emoji15] That would be awful:( Link to comment Share on other sites More sharing options...
travler27 Posted June 26, 2015 #21 Share Posted June 26, 2015 Blacklisted, ha. I think some folks need to be tossed over the side. ;) Link to comment Share on other sites More sharing options...
Lurkyloo Posted June 26, 2015 #22 Share Posted June 26, 2015 They do reserve the right to try to make it right whatever your concerns are.But, yes, if the customer is adamant and they wish to invoke the guarantee, Carnival will let you off the ship at the first foreign port. Not the next port. The next foreign port. Otherwise they would be in violation of PVSA. Hmmm, we are sailing from Vancouver to Hawaii in Sept... wonder how that would work out? Or would Hawaii be considered foreign since cruise began in Canada? I can't imagine ever hating a cruise enough to actually do something like that - I have loved every cruise I have been on, even if not perfect, and always find something to love about it. Little things don't bug me, I am there to have fun and therefore always do. ;) Link to comment Share on other sites More sharing options...
Jerseyboy3 Posted June 27, 2015 Author #23 Share Posted June 27, 2015 I was just curious. Heard about it but never heard any mention of it being used. I'm a go with the flow person for the most part so it would probably take a Murphy's Law string of issues for me to get that unhappy. Carnival has been good to me thusfar so I'll keep the good vibes going 😉 Link to comment Share on other sites More sharing options...
DallasGuy75219 Posted June 27, 2015 #24 Share Posted June 27, 2015 The guarantee applies to any "3–14 day Carnival vacation you take to The Bahamas, the Caribbean, the Mexican Riviera, Bermuda, Canada/New England or Alaska", so they appear to be excluding one-way itineraries (like Hawaii or the rare transatlantic) where you could game the system because the first port is many days into the cruise, if not the port where the cruise ends. The FAQs also say that Carnival will be responsible for "Jones Act" fees (their words, not mine; it's actually the PVSA, not Jones Act) so it looks like they're not afraid to put you off at a US port (again, probably to prevent gaming the system, e.g. when the first port is Key West, Orlando, or Catalina Island and you could essentially stay on the ship longer for free if they made you wait until the first foreign port). Link to comment Share on other sites More sharing options...
MCFTJCH2V Posted June 27, 2015 #25 Share Posted June 27, 2015 Has anyone ever had to utilize the Vacation Guarantee trump card with Carnival for any sort of dissatisfaction with a cruise? If so, did it work as seamlessly as the website states? Thanks There was a poster here in the past couple of months that had a cruise booked, past his cancelation date, and his boss informed him that he could not take off work ( forget the reason). Tried to negotiate a rebook with Carnival, but failed. He went on the cruise, invoked his vacation guarantee, and left. He came back and posted his experience. Meanwhile, there's a post right in these boards in the last 24 hours claiming they has an issue title CARNIVAL THE GREAT, and was successful in transferring his cruise to a later date. It's a shame Carnival is not consistent. Link to comment Share on other sites More sharing options...
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