Can anyone access their pre-cruise emails?

[chamima]

On the final countdown to our cruise on the Royal and I'm anxious to see what may be on board (CD, movies on MUTS, entertainers , etc.)

My "pre-cruise email" section of my check in has been inaccessible for weeks.

I wondered if it's just me or is this happening to everyone?

[EMS8]

We are on our first Princess cruise in March, and we had the pre-cruise e-mails until a week or so ago. Suddenly they disappeared from our cruise personalizer.

[Safe77]

I've had the same experience with the pre-cruise emails.

 

 

Sent from my iPad using Forums mobile app

[Paula_MacFan]

I just checked the Personalizer and my emails are gone too. It says 'see below for emails for your upcoming cruise' but there are none.

[cheeseclan]

Same response as Paula. Nada.

[birdiebill]

We board the Royal Princess on Friday. Our pre-cruise e-mails disappeared about a week ago. They have always disappeared a week or two prior to our previous cruises also.

[birdiebill]

We board the Royal Princess on Friday. Our pre-cruise e-mails disappeared about a week ago. They have always disappeared a week or two prior to our previous cruises also. The pre-cruise e-mails disappear about the same time access to make changes to the cruise personalized for the same cruise ceases.

Edited January 26, 2016 by birdiebill

[spyro1952]

4 booked cruises - 0 pre-cruise emails on personalizer

[FritzG]

They disappeared last week. We haven't received the entertainment schedule on our last 3 cruises. We've found emails on our CP saying to check back soon for the schedule, but it never appears.

[ccruisequeen]

34 Days and my link is missing too:confused:

[chamima]

Since I found out it's not just me, I called Princess.

A REALLY nice gentleman (with a really deep voice, he should think about going into radio) called their IT dept., who were totally unaware of the problem. :confused: :eek:

 

It should be fixed within 24 - 48 hours. :D

Edited January 26, 2016 by chamima

[Northender]

Since I found out it's not just me, I called Princess.

A REALLY nice gentleman (with a really deep voice, he should think about going into radio) called their IT dept., who were totally unaware of the problem. :confused: :eek:

 

It should be fixed within 24 - 48 hours. :D

 

Thanks for calling them. I still have a couple of months but was very surprised to see them gone. I did get one a couple of weeks ago giving me the Captain info.

[Paula_MacFan]

Since I found out it's not just me, I called Princess.

A REALLY nice gentleman (with a really deep voice, he should think about going into radio) called their IT dept., who were totally unaware of the problem. :confused: :eek:

 

It should be fixed within 24 - 48 hours. :D

 

Thanks for doing that! We're at 26 days, and I'd like to know all the info I can before we sail. I'm an over-planner -- to me it's part of the fun.

[FritzG]

Since I found out it's not just me, I called Princess.

A REALLY nice gentleman (with a really deep voice, he should think about going into radio) called their IT dept., who were totally unaware of the problem. :confused: :eek:

 

It should be fixed within 24 - 48 hours. :D

 

I called last week because the emails I had for two booked cruises were form letters with blanks left where the details like the captain's name should be. That rep. reported it to IT, and a couple of days later the emails disappeared. I hope that wasn't their solution to the problem!

[umpire30]

Since I found out it's not just me, I called Princess.

A REALLY nice gentleman (with a really deep voice, he should think about going into radio) called their IT dept., who were totally unaware of the problem. :confused: :eek:

 

It should be fixed within 24 - 48 hours. :D

 

They're still MIA from my personalizer.

[chamima]

They're still MIA from my personalizer.

 

Mine, too! :(

Will call again.

[shredie]

I called last week because the emails I had for two booked cruises were form letters with blanks left where the details like the captain's name should be. That rep. reported it to IT, and a couple of days later the emails disappeared. I hope that wasn't their solution to the problem!

 

LOL! Sounds like that's exactly what they thought! Princess IT at work!

[Northender]

Mine, too! :(

Will call again.

 

Same here. Even the one I received is gone.:eek:

[Chipster2]

Was surprised that we didn't receive our welcome email after booking our recent Princess cruise. I guess I know why now.

[easyboy]

system glitch?

[April1969]

Hi there. Is this something Princess does? I was not aware. Im booked for my second cruise with them sailing in 8 days. Never got anything like that before.It would be great to see the entertainment schedule in advance.

[Colo Cruiser]

Hi there. Is this something Princess does? I was not aware. Im booked for my second cruise with them sailing in 8 days. Never got anything like that before.It would be great to see the entertainment schedule in advance.

 

Not really a schedule but some tidbits on the production shows. Pretty limited.

If you sailed Princess before you would have received these via your email and/or they would have been listed in your booking (personalizer). ;)

[April1969]

Just checked personalizer again,nothing there.Cruised princess once before,didn't see anything back then either. I click on every single link once I book my cruise.If it was there,im sure I would of seen it. I guess they are still having issues with it like the others described.

[hpeabody]

No pre-cruise emails on my personalizer either. There is a single line entry for it, but not clickable and no other information related to it. There were some canned/generic ones at one point (up to about a month ago) that are gone now. Princess' communication and presentation of critical information has a lot to be desired. They really need to improve that, but I don't think their IT department could handle it.

[Thrak]

I'm shocked! Shocked I tell you!! How could there ever be a problem with the Princess web site? Their IT staff is the best!!! :p