publicpersona Posted March 31, 2016 #476 Share Posted March 31, 2016 Has anyone had any luck with getting their airline tickets refunded?? I faxed proof of losing money on non-refundable flights to the Accommodations Desk at Royal as instructed, and haven't had even acknowledgement yet. To *change* our flights would have cost $800, but the flights didn't cost that much so I simply *cancelled* them and out about $600. Wouldn't it be grand if Royal said "You didn't pay any cancellation charges, so no soup for you!". Link to comment Share on other sites More sharing options...
Tagsalong Posted April 1, 2016 #477 Share Posted April 1, 2016 (edited) Update! Switched my booking from the cancelled 4/16 Empress sailing to the Brilliance 4/18 sailing and got a refund. Very happy[emoji924][emoji227][emoji267][emoji295]️[emoji932][emoji106]��[emoji457][emoji120]�� We also booked the Brilliance 4/18 and had the Empress 4/16 amount we paid applied to the Brilliance booking so we only had to pay the difference. The D+ rep, and her supervisor, said we were not eligible for the $100 OBC since we were not booking the Majesty or Empress (later date). So, I wrote an e-mail to ayera-rodriguez@rccl.com, Director Guest Relations & Shared Services, with a copy of the e-mail we received regarding the cancellation and the $100 promised. Just got a reply that the $100 will be applied to our Brilliance sailing. Hope you too are getting the OBC and will be even more happy. Edited April 1, 2016 by Tagsalong Link to comment Share on other sites More sharing options...
coaster Posted April 1, 2016 #478 Share Posted April 1, 2016 We also booked the Brilliance 4/18 and had the Empress 4/16 amount we paid applied to the Brilliance booking so we only had to pay the difference. The D+ rep, and her supervisor, said we were not eligible for the $100 OBC since we were not booking the Majesty or Empress (later date). So, I wrote an e-mail to ayera-rodriguez@rccl.com, Director Guest Relations & Shared Services, with a copy of the e-mail we received regarding the cancellation and the $100 promised. Just got a reply that the $100 will be applied to our Brilliance sailing. Hope you too are getting the OBC and will be even more happy. RCI should of price protected you and those of us who wanted to rebook on Brilliance. They would not even protect my price and I would of gone from 5 nights on Empress to 4 nights on Brilliance. Still stunned at the last minute cancellations and how limited the options that were made available. It made a bad situation even worse. Link to comment Share on other sites More sharing options...
Clarkk W Griswald Posted April 1, 2016 #479 Share Posted April 1, 2016 Update! Switched my booking from the cancelled 4/16 Empress sailing to the Brilliance 4/18 sailing and got a refund. Very happy[emoji924][emoji227][emoji267][emoji295]️[emoji932][emoji106]🏻[emoji457][emoji120]🏻 how did you switch to Brilliance AND get a refund? Link to comment Share on other sites More sharing options...
Paulette3028 Posted April 1, 2016 #480 Share Posted April 1, 2016 We also booked the Brilliance 4/18 and had the Empress 4/16 amount we paid applied to the Brilliance booking so we only had to pay the difference. The D+ rep, and her supervisor, said we were not eligible for the $100 OBC since we were not booking the Majesty or Empress (later date). So, I wrote an e-mail to ayera-rodriguez@rccl.com, Director Guest Relations & Shared Services, with a copy of the e-mail we received regarding the cancellation and the $100 promised. Just got a reply that the $100 will be applied to our Brilliance sailing. Hope you too are getting the OBC and will be even more happy. Good for you. My suggestion is to TAKE with you on your sailing the email that you received from Ayera Rodriguez that tells you that you will be getting the $100 applied to your Brilliance sailing. Just in case there is any confusion. Link to comment Share on other sites More sharing options...
Powersboyee2 Posted April 1, 2016 #481 Share Posted April 1, 2016 We also booked the Brilliance 4/18 and had the Empress 4/16 amount we paid applied to the Brilliance booking so we only had to pay the difference. The D+ rep, and her supervisor, said we were not eligible for the $100 OBC since we were not booking the Majesty or Empress (later date). So, I wrote an e-mail to ayera-rodriguez@rccl.com, Director Guest Relations & Shared Services, with a copy of the e-mail we received regarding the cancellation and the $100 promised. Just got a reply that the $100 will be applied to our Brilliance sailing. Hope you too are getting the OBC and will be even more happy. I had two sailings cancelled and rebooked on Oasis 7 night April 9th. Lost two nights. Received 200$ OBC (100$ each sailing) which is right on my invoice for the new sailing. Was never any questions asked about it. Was just done. Surprised you had any issue with it at all. I am, however, still not happy with what has been done for the affected people including myself as my sailing is two nights less and cost more than before. Link to comment Share on other sites More sharing options...
Tagsalong Posted April 1, 2016 #482 Share Posted April 1, 2016 I had two sailings cancelled and rebooked on Oasis 7 night April 9th. Lost two nights. Received 200$ OBC (100$ each sailing) which is right on my invoice for the new sailing. Was never any questions asked about it. Was just done. Surprised you had any issue with it at all. I am, however, still not happy with what has been done for the affected people including myself as my sailing is two nights less and cost more than before. Not only Wanda and Scott, the shoreside C&A sales reps, but the Serenade Next Cruise rep (we did this rebooking on Monday while on the Serenade) told us the the $100 OBC was only applicable if booking the MJ or Empress and that she could not get it for us on the Brilliance. Thus the e-mail. As we all know, it can be different depending who you are talking to. Link to comment Share on other sites More sharing options...
MattInFLL Posted April 1, 2016 #483 Share Posted April 1, 2016 Marine Traffic is reporting that Empress has arrived in Freeport this afternoon. Link to comment Share on other sites More sharing options...
Merion_Mom Posted April 1, 2016 #484 Share Posted April 1, 2016 Marine Traffic is reporting that Empress has arrived in Freeport this afternoon. http://www.boards.cruisecritic.com/showthread.php?t=2325047&page=27 Link to comment Share on other sites More sharing options...
Suzcruz57 Posted April 1, 2016 #485 Share Posted April 1, 2016 Guess I paid more for my Empress sailing than you all paid. I didn't get the early booking price[emoji389] Link to comment Share on other sites More sharing options...
Aim1 Posted April 1, 2016 #486 Share Posted April 1, 2016 The husband is just leaving Freeport with the Carnival Triumph, as she has just finished dry-dock, and he sent me a picture of the Empress of the Seas arriving :) Link to comment Share on other sites More sharing options...
Powersboyee2 Posted April 1, 2016 #487 Share Posted April 1, 2016 The husband is just leaving Freeport with the Carnival Triumph, as she has just finished dry-dock, and he sent me a picture of the Empress of the Seas arriving :) How about Sharing that pic? Link to comment Share on other sites More sharing options...
coaster Posted April 1, 2016 #488 Share Posted April 1, 2016 (edited) how did you switch to Brilliance AND get a refund? A refund is not surprising as RCI cancelled at the last minute for a cruise that required a deposit and full payment months or weeks ahead of time. RCI voided the contract by cancelling the cruise that was offered. Act of God was not a factor. Poster had to rebook another ship with the supplier who defaulted and was forced to pay full price without price protection for what they paid on Empress. Who came out ahead? Edited April 1, 2016 by coaster Link to comment Share on other sites More sharing options...
Aim1 Posted April 2, 2016 #489 Share Posted April 2, 2016 Well, OK then! :) Link to comment Share on other sites More sharing options...
Merion_Mom Posted April 2, 2016 #490 Share Posted April 2, 2016 Well, OK then! :) Hi, sweetie! ;) Link to comment Share on other sites More sharing options...
Powersboyee2 Posted April 2, 2016 #491 Share Posted April 2, 2016 Well, OK then! :) Thanks!! Link to comment Share on other sites More sharing options...
jrmende63 Posted April 2, 2016 #492 Share Posted April 2, 2016 Thanks for the pics AIM1. Yours are a lot clearer than my view from the Adonia's bridge cam. Link to comment Share on other sites More sharing options...
Rare A&L_Ont Posted April 2, 2016 #493 Share Posted April 2, 2016 (edited) Great picture. Edited April 2, 2016 by A&L_Ont Link to comment Share on other sites More sharing options...
Destaw71835 Posted April 2, 2016 #494 Share Posted April 2, 2016 Well, OK then! :) Great pics! Thanks. Link to comment Share on other sites More sharing options...
Aim1 Posted April 2, 2016 #495 Share Posted April 2, 2016 Hi, sweetie! ;) Hi Mom :D:D Link to comment Share on other sites More sharing options...
Maybug7 Posted April 7, 2016 #496 Share Posted April 7, 2016 Should we've concerned that she is listed in ports for any of the day's my cruise is scheduled??!!! Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted April 7, 2016 #497 Share Posted April 7, 2016 Should we've concerned that she is listed in ports for any of the day's my cruise is scheduled??!!! Sent from my iPhone using Forums mobile app Very concerned. :eek: Link to comment Share on other sites More sharing options...
coaster Posted April 7, 2016 #498 Share Posted April 7, 2016 Should we've concerned that she is listed in ports for any of the day's my cruise is scheduled??!!! Sent from my iPhone using Forums mobile app Please clarify. Where do you see this and what dates? Link to comment Share on other sites More sharing options...
beachnative Posted April 7, 2016 #499 Share Posted April 7, 2016 (edited) We set sail from Miami on May 19, 2016 and she is not listed on the port schedule. We are scheduled to be in Key West on May 20, 2016 and the Empress is not on the port schedule. The information came from: http://ports.cruisett.com Edited April 7, 2016 by beachnative Link to comment Share on other sites More sharing options...
ZoeyVictoria Posted April 7, 2016 #500 Share Posted April 7, 2016 (edited) I am booked on the Empress on May 28. I just checked cruisettdotcom and saw nothing listed for either Grand Cayman or Key West. I Googled "cruise ships in Key West on 6/1/16" and the Empress was listed on a site for Key West. So one of those sites is wrong. Edited April 7, 2016 by ZoeyVictoria Link to comment Share on other sites More sharing options...
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