compozer Posted July 18, 2016 #1 Share Posted July 18, 2016 I have five booked cruises and can get to the page where it lists all of my cruises but when I try to get into each booking, this comes up: 5390: You do not have access to Booking ID _______. Please verify the passenger name and retry. I have tried and tried with no luck. Link to comment Share on other sites More sharing options...
goofy559 Posted July 18, 2016 #2 Share Posted July 18, 2016 I have five booked cruises and can get to the page where it lists all of my cruises but when I try to get into each booking, this comes up: 5390: You do not have access to Booking ID _______. Please verify the passenger name and retry. I have tried and tried with no luck. Try clearing your browser cache and rebooting. Link to comment Share on other sites More sharing options...
Sayra Posted July 18, 2016 #3 Share Posted July 18, 2016 I had the same problem when logging into the Princess site this morning, but I was able to access my bookings without logging in by putting in my name, DOB, and booking number. Link to comment Share on other sites More sharing options...
Triship Posted July 18, 2016 #4 Share Posted July 18, 2016 I have been having problems today as well can log in but cannot do anything as all boxes greyed out. Link to comment Share on other sites More sharing options...
neverbeenhere Posted July 18, 2016 #5 Share Posted July 18, 2016 No problems here on my planet. Link to comment Share on other sites More sharing options...
Zooguy Posted July 18, 2016 #6 Share Posted July 18, 2016 Mine is OK. Try changing your password. Sometimes that fixes things. Link to comment Share on other sites More sharing options...
compozer Posted July 18, 2016 Author #7 Share Posted July 18, 2016 Thanks. Sayra, I also tried that way with no luck. I wait until later this afternoon and try. Link to comment Share on other sites More sharing options...
SOLIVITA LADY Posted July 18, 2016 #8 Share Posted July 18, 2016 (edited) Had problems yesterday but was finally able to get in by putting in name, dob and booking number. You may have to scroll down to see where you put that info in on the device you are using. Good luck. Sent from my iPhone using Tapatalk Edited July 18, 2016 by SOLIVITA LADY Link to comment Share on other sites More sharing options...
greenie082756 Posted July 18, 2016 #9 Share Posted July 18, 2016 Yep. The website is still having issues. I wonder that an extra process has been added? Use to be you would sign in and go right to the personalizer. Hope it gets fixed soon. Link to comment Share on other sites More sharing options...
Coveguy4 Posted July 18, 2016 #10 Share Posted July 18, 2016 I had the same problem for a couple of days. Manually by using the log in info on the right sided box it would work, (after I wiped out their info with my name and then re entered it) Link to comment Share on other sites More sharing options...
TNTLAMB Posted July 18, 2016 #11 Share Posted July 18, 2016 There are on going problems with Microsoft Edge. Its sort of like playing wack a mole. Its not just Princess. Everytime MS fixes a "problem" it creates 2 more having Tech folks running crazy everywhere. A different browser seems to solve it. Link to comment Share on other sites More sharing options...
Thrak Posted July 18, 2016 #12 Share Posted July 18, 2016 Some companies have "crack IT teams". Princess seems to have an "IT team on crack" instead. Their site often has problems. Link to comment Share on other sites More sharing options...
neverbeenhere Posted July 18, 2016 #13 Share Posted July 18, 2016 Princess seems to have an "IT team on crack" instead. Then, it should be a lot faster. Grey teeth, scabs and all. Link to comment Share on other sites More sharing options...
lstone19 Posted July 18, 2016 #14 Share Posted July 18, 2016 Make sure your name in the Captain's Circle profile matches the name on the booking. Last week, my TA made a new booking for me but did it with my nickname and in the process, my CC name was changed to my nickname. I then could no longer as an older booking under my formal name. Once both the new booking and CC was changed to my formal name (to match my passport), all was well again. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
elcydcruiser Posted July 18, 2016 #15 Share Posted July 18, 2016 I just tried logging in and got a pop up..."We're having technical difficulties"... no kidding. Link to comment Share on other sites More sharing options...
yoyosma Posted July 19, 2016 #16 Share Posted July 19, 2016 yup been having trouble with cruise personalizer and accessing my booking. Got the error message mentioned above and noticed that they had appended my middle name to my first name. Once I removed my middle name I was able to access the cruise personalizer. I am also having trouble with EZ air for my FLL to Los Angeles canal cruise in April. I booked our "To Port" air a while ago since it is Easter weekend and Iwanted to get it nailed as soon as possible. I went in 2 weeks ago and looked for the "From Port" and decided to try to figure out what day we really want to come home. Must spend a few days in LA since we are already there. So I tried Friday to go and book and it wouldn't let me without changing my original flight for about $600 pp more. Now it won't even let me do that, it tells me "It looks like you don't need a return flight" and won't let me input the information. I'm going to look again this evening and if it is still messed up I will call Princess tomorrow. Sure wish they would get their act together with the website. Link to comment Share on other sites More sharing options...
Lucky TGO Posted July 19, 2016 #17 Share Posted July 19, 2016 I just try and it's working for me. :) Tony Link to comment Share on other sites More sharing options...
satxdiver Posted July 19, 2016 #18 Share Posted July 19, 2016 Some companies have "crack IT teams". Princess seems to have an "IT team on crack" instead. Their site often has problems. Princess has to have the most inept IT department of any company on the web. I can login and go to my personalizer but when I try to look at a specific reservation, it wants me to log in again. I have been having this problem all weekend and again today. I have tried all three of my browsers IE, firefox and chrome. I have even tried on my laptops and they all have the same problem. The way I can see a specific cruise is to use the signin to the right with my name, birth date and booking number. Nice Princess. Link to comment Share on other sites More sharing options...
Sea Day Cruiser Posted July 19, 2016 #19 Share Posted July 19, 2016 Princess has to have the most inept IT department of any company on the web. I can login and go to my personalizer but when I try to look at a specific reservation, it wants me to log in again. I have been having this problem all weekend and again today. I have tried all three of my browsers IE, firefox and chrome. I have even tried on my laptops and they all have the same problem. The way I can see a specific cruise is to use the signin to the right with my name, birth date and booking number. Nice Princess. I've been having the same problem since Friday. I login, it wants me to login again, I do and it still wants me to keep logging in. Gets really old after a while. Link to comment Share on other sites More sharing options...
Rare donswife Posted July 19, 2016 #20 Share Posted July 19, 2016 I've been having the same problem since Friday. I login, it wants me to login again, I do and it still wants me to keep logging in. Gets really old after a while. It was doing that to me last night, but now it is working again, mostly. Link to comment Share on other sites More sharing options...
treesah Posted July 19, 2016 #21 Share Posted July 19, 2016 Yes, I'm having trouble with it, too. Wish they would fix it. Link to comment Share on other sites More sharing options...
satxdiver Posted July 19, 2016 #22 Share Posted July 19, 2016 I've been having the same problem since Friday. I login, it wants me to login again, I do and it still wants me to keep logging in. Gets really old after a while. When it asks you to log in again, use the boxes on the right but you have to know the booking number. It will then open the booking for you to see. The solution of course is for the IT department to fix the problem. Link to comment Share on other sites More sharing options...
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