Old As Dirt Mom Posted March 11, 2017 #1 Share Posted March 11, 2017 The HAL website has been slowing deteriorating all afternoon, and now I only get "We'll be right back" and the standard line "Our site is currently down for scheduled maintenance". I saw no advance notice of this "scheduled maintenance", and it's unusual for HAL to do it on a weekday. This has been going on for hours. Is anybody else experiencing any problems? Thanks for any insight. Link to comment Share on other sites More sharing options...
ThePenguin1 Posted March 11, 2017 #2 Share Posted March 11, 2017 The HAL website has been slowing deteriorating all afternoon, and now I only get "We'll be right back" and the standard line "Our site is currently down for scheduled maintenance". I saw no advance notice of this "scheduled maintenance", and it's unusual for HAL to do it on a weekday. This has been going on for hours. Is anybody else experiencing any problems? Thanks for any insight. They just emailed out the worldwide 2018 itineraries, I`m gathering that the site may be overloaded. Link to comment Share on other sites More sharing options...
Old As Dirt Mom Posted March 11, 2017 Author #3 Share Posted March 11, 2017 They just emailed out the worldwide 2018 itineraries, I`m gathering that the site may be overloaded. Ah, thanks. Please get off the website everyone, I want to get on:D Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 11, 2017 #4 Share Posted March 11, 2017 They need to get a bigger hamster. You wouldn't think that there would be that large of a rush to see the 2018 cruises that it would bring the website down. I've been wanting to check a few things on the website today but I haven't been able to. Link to comment Share on other sites More sharing options...
Sunshineliving Posted March 11, 2017 #5 Share Posted March 11, 2017 (edited) It has been down for me too. I was going to print an extra copy of my luggage tags. I guess I will just copy them. Edited March 11, 2017 by Sunshineliving Link to comment Share on other sites More sharing options...
ThePenguin1 Posted March 11, 2017 #6 Share Posted March 11, 2017 They need to get a bigger hamster. You wouldn't think that there would be that large of a rush to see the 2018 cruises that it would bring the website down. I've been wanting to check a few things on the website today but I haven't been able to. A very big hamster! They would also be loading the new itineraries onto the website. Though you would think they would do that before sending out emails to everyone. Link to comment Share on other sites More sharing options...
freestyling Posted March 11, 2017 #7 Share Posted March 11, 2017 Perhaps they are also loading new promo's in addition to 2018 itin's. Link to comment Share on other sites More sharing options...
frankc98376 Posted March 11, 2017 #8 Share Posted March 11, 2017 I got a message this morning when I logged on that it was down for maintenance. Now the main page says down for scheduled maintenance Link to comment Share on other sites More sharing options...
liketraveling Posted March 11, 2017 #9 Share Posted March 11, 2017 I got in this afternoon to look up the phone number for Ship Services. After I took care of business with ship services, I tried to log into my account and after I logged into my account the website states "parts of My account are not working Check back later". I checked back two hours later and the site came up with "Scheduled Maintenance" Link to comment Share on other sites More sharing options...
Rare kazu Posted March 11, 2017 #10 Share Posted March 11, 2017 It's still down this morning. Can't get an itinerary for the Bon Voyage thread. Hoping it comes up soon. Link to comment Share on other sites More sharing options...
wesport Posted March 11, 2017 #11 Share Posted March 11, 2017 Glad I already printed my luggage tags for Sunday. Who knows what is going on. Link to comment Share on other sites More sharing options...
mame42 Posted March 11, 2017 #12 Share Posted March 11, 2017 Has anyone seen the itineraries? Will there be a 2018 Grand Asia? On Windows I pull up a blank page; on Chrome I at least get a "Sorry, we are undergoing maintenance". Link to comment Share on other sites More sharing options...
bUU Posted March 11, 2017 #13 Share Posted March 11, 2017 The bigger the difference between least busy and busiest, the more so it is imprudent to size IT resources for the busiest day of the year, especially in a situation where the majority of those flooding the site are those likely to keep trying until they are able to achieve what they attempted. What I don't understand is why doesn't CCL have a single IT infrastructure. Then they could schedule the introduction of new itineraries and new promotions such that different Lines within the corporation introduce that meant different kinds there by sharing excessive cost of upsizing the IT infrastructure to handle the busier days. This message may have been entered using voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted March 11, 2017 #14 Share Posted March 11, 2017 Still down for me......8:20 am Eastern. I've not been able to access online since yesterday afternoon. Link to comment Share on other sites More sharing options...
mammy123 Posted March 11, 2017 #15 Share Posted March 11, 2017 Been trying to get on their site since 7 yesterday evening and still down this morning. I only get as far as the first page - "down for scheduled maintenance". Hope they are back up soon.:( Link to comment Share on other sites More sharing options...
judymag Posted March 11, 2017 #16 Share Posted March 11, 2017 Was down on Wednesday in Ireland when I tried to make a payment and totally down today Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
wesport Posted March 11, 2017 #17 Share Posted March 11, 2017 Will this affect check in at the ports? Link to comment Share on other sites More sharing options...
bUU Posted March 11, 2017 #18 Share Posted March 11, 2017 Dang. As an aside, that notation for UK folks is a wake up: "Calls to numbers starting 0843 cost 4p per minute plus your telephone company's network access charge." Is that typical for reservations lines in the UK? Is truly free toll free no longer expected? This message may have been entered using voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
MICHAEL_01 Posted March 11, 2017 #19 Share Posted March 11, 2017 Hello, Down in Germany too. Michael Link to comment Share on other sites More sharing options...
sevenseasnomad Posted March 11, 2017 #20 Share Posted March 11, 2017 Called this morning at 9. Representative told me he "has no idea how long the site will be down." From that comment, I concluded that the site isn't down due to routine maintenance which is usually scheduled for certain hours, during which time the site isn't available. But this? Who knows when it will be back! A day, a week? I should think they're working to have it back to normal asap. Meanwhile, we're waiting to check in for a cruise that sails in 20 days (just purchased passage), and I'm getting nervous. We've never waited this late to book. We mistakenly assumed there would be no problem with on-line check-in. Silly us. Link to comment Share on other sites More sharing options...
bUU Posted March 11, 2017 #21 Share Posted March 11, 2017 Okay so you're saying that you couldn't even check in over the phone. So the problem isn't with the linkage between the website and the back-end systems but rather is in the back-end systems themselves. That is much more serious problem. Does anyone know if the cruise line's back-end systems are all in-house versus being hosted by Microsoft Azure, Google Cloud or AWS? This message may have been entered using voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
dfish Posted March 11, 2017 #22 Share Posted March 11, 2017 I was able to bring up my reservation a few minutes ago, but I couldn't access any information about it. That is an improvement over earlier when I just got a black circle going round and round. Link to comment Share on other sites More sharing options...
Rare rafinmd Posted March 11, 2017 #23 Share Posted March 11, 2017 Hello, Down in Germany too. Michael And Brazil Roy Link to comment Share on other sites More sharing options...
MICHAEL_01 Posted March 11, 2017 #24 Share Posted March 11, 2017 In germany up and running now. Greetings Michael Link to comment Share on other sites More sharing options...
DeeniEncinitas Posted March 11, 2017 #25 Share Posted March 11, 2017 Here in San Diego this AM site is down due to maintenance as said on website. Denise:) Link to comment Share on other sites More sharing options...
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