Rare debsjc Posted May 22, 2017 #1 Share Posted May 22, 2017 Could someone please remind me how the 25% discount for 3 star mariners works on Canaletto and The PInnacle Grill, when you pre-book online? I've pre-paid online with my credit card, at the full price. Thanks Link to comment Share on other sites More sharing options...
TXCruiser10 Posted May 22, 2017 #2 Share Posted May 22, 2017 I believe on your bill you will notice the discount. So, you pay in full up front and then you get a discount (or credit) on your bill. Link to comment Share on other sites More sharing options...
kftw Posted May 22, 2017 #3 Share Posted May 22, 2017 (edited) I'd like to know too. Disregard message. Edited May 22, 2017 by kftw Already answered. Link to comment Share on other sites More sharing options...
Rare POA1 Posted May 22, 2017 #4 Share Posted May 22, 2017 While it's not explicitly guaranteed, we've always gotten the discount applied as a credit to our onboard account. Link to comment Share on other sites More sharing options...
SageGuy Posted May 22, 2017 #5 Share Posted May 22, 2017 I believe on your bill you will notice the discount. So, you pay in full up front and then you get a discount (or credit) on your bill. This is correct. Even a gift to one of thos restaurants will result in a credit to your statement. Sent from my SM-T813 using Tapatalk Link to comment Share on other sites More sharing options...
Rare debsjc Posted May 22, 2017 Author #6 Share Posted May 22, 2017 Thanks everyone :) Link to comment Share on other sites More sharing options...
just_cruising_along Posted May 22, 2017 #7 Share Posted May 22, 2017 Just some additional piece of information; when you look at your bill while onboard, the credit amount will be marked "loyalty." We have never had to ask for this credit when we have pre-paid for our specialty meals in advance. Have a great cruise. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted May 22, 2017 #8 Share Posted May 22, 2017 Take a copy of your pre-booked items -- shore excursions, specialty restaurants, etc. We have had problems a couple of times getting all our "loyalty" discounts. Link to comment Share on other sites More sharing options...
SS Exeter Posted May 22, 2017 #9 Share Posted May 22, 2017 I know there is a 25% credit in specialty restaurants for 3-star - but is there also a credit for excursions? Thank you for the info. Link to comment Share on other sites More sharing options...
Rare debsjc Posted May 22, 2017 Author #10 Share Posted May 22, 2017 Take a copy of your pre-booked items -- shore excursions, specialty restaurants, etc.We have had problems a couple of times getting all our "loyalty" discounts. Just some additional piece of information; when you look at your bill while onboard, the credit amount will be marked "loyalty." We have never had to ask for this credit when we have pre-paid for our specialty meals in advance. Have a great cruise. Thank you both, that's good to know Link to comment Share on other sites More sharing options...
Rare POA1 Posted May 22, 2017 #11 Share Posted May 22, 2017 I know there is a 25% credit in specialty restaurants for 3-star - but is there also a credit for excursions?Thank you for the info. Not as of today. Link to comment Share on other sites More sharing options...
TAD2005 Posted May 22, 2017 #12 Share Posted May 22, 2017 We pre-booked 4 Pinnacle Grill dinners as 3-star Mariners for an Oosterdam cruise last November. We paid the full $35 P/P online. After we dined, I waited a few days and checked my onboard account. No credit was there. I went to the Front Desk. They referred me to the matre'd of the Pinnacle Grill. He said "No, you only get Mariner discounts when you book onboard". I disputed that decision and went to the Front desk again. They gave me the usual "we'll check with Seattle" response. They finally came back with the credit for all 4 dinners, saying that the ship should honour the Mariner agreement no matter when or how the guest booked the reservation. Seattle said they "hoped" to be able to credit the Mariner status discount during the online booking process, eliminating this hassle of full price charge then issue an onboard credit. They want to be able to issue the Mariner discount when you first book the dining reservation. I guess the IT brains in Seattle have not yet figured out how to do this simple code change of the website. Link to comment Share on other sites More sharing options...
1ANGELCAT Posted May 22, 2017 #13 Share Posted May 22, 2017 No they haven't figured out to apply it prior to sailing per Mariner Society as of last Friday. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted May 22, 2017 #14 Share Posted May 22, 2017 We pre-booked 4 Pinnacle Grill dinners as 3-star Mariners for an Oosterdam cruise last November. We paid the full $35 P/P online. After we dined, I waited a few days and checked my onboard account. No credit was there. I went to the Front Desk. They referred me to the matre'd of the Pinnacle Grill. He said "No, you only get Mariner discounts when you book onboard". I disputed that decision and went to the Front desk again. They gave me the usual "we'll check with Seattle" response. They finally came back with the credit for all 4 dinners, saying that the ship should honour the Mariner agreement no matter when or how the guest booked the reservation. Seattle said they "hoped" to be able to credit the Mariner status discount during the online booking process, eliminating this hassle of full price charge then issue an onboard credit. They want to be able to issue the Mariner discount when you first book the dining reservation. I guess the IT brains in Seattle have not yet figured out how to do this simple code change of the website. Wow, that is really terrible. I would have been steaming. There is no excuse from the pinnacle grill manager not knowing that. I really hope they'll be able to fix the mariner discount online sooner rather than later. Given the expertise of Hal's IT department I'm not holding my breath ;). Link to comment Share on other sites More sharing options...
jtl513 Posted May 23, 2017 #15 Share Posted May 23, 2017 He said "No, you only get Mariner discounts when you book onboard"That was the policy when the star program started in late 2009, but it was changed pretty quickly. I'm surprised a current maitre d' still thinks it's true. Seattle said they "hoped" to be able to credit the Mariner status discount during the online booking process, eliminating this hassle of full price charge then issue an onboard credit.They've been "hoping" to do that for more than 7 years now!! Link to comment Share on other sites More sharing options...
echoshipmate Posted May 23, 2017 #16 Share Posted May 23, 2017 We pre-booked 4 Pinnacle Grill dinners as 3-star Mariners for an Oosterdam cruise last November. We paid the full $35 P/P online. After we dined, I waited a few days and checked my onboard account. No credit was there. I went to the Front Desk. They referred me to the matre'd of the Pinnacle Grill. He said "No, you only get Mariner discounts when you book onboard". I disputed that decision and went to the Front desk again. They gave me the usual "we'll check with Seattle" response. They finally came back with the credit for all 4 dinners, saying that the ship should honour the Mariner agreement no matter when or how the guest booked the reservation. Seattle said they "hoped" to be able to credit the Mariner status discount during the online booking process, eliminating this hassle of full price charge then issue an onboard credit. They want to be able to issue the Mariner discount when you first book the dining reservation. I guess the IT brains in Seattle have not yet figured out how to do this simple code change of the website. I was also on oosterdam in November and the maitre'd in the pinnacle was just awful. Just got off 23 days on oosterdam a couple of weeks ago and the new maitre'd is just wonderful a really good manager and very knowledgeable, a definite improvement! Link to comment Share on other sites More sharing options...
TAD2005 Posted May 23, 2017 #17 Share Posted May 23, 2017 I was also on oosterdam in November and the maitre'd in the pinnacle was just awful. Just got off 23 days on oosterdam a couple of weeks ago and the new maitre'd is just wonderful a really good manager and very knowledgeable, a definite improvement! Hopefully that type of attitude is on the Westerdam this October. We will try again to pre-book our favorite nights in the Pinnacle Grill. We will see what happens. Link to comment Share on other sites More sharing options...
Rare kazu Posted May 24, 2017 #18 Share Posted May 24, 2017 Hopefully that type of attitude is on the Westerdam this October. We will try again to pre-book our favorite nights in the Pinnacle Grill. We will see what happens. We had two different PG managers on 2 different Westerdam cruises and both were good. Hopefully, you have one of those. Link to comment Share on other sites More sharing options...
KirkNC Posted May 24, 2017 #19 Share Posted May 24, 2017 On the world cruise we prebooked multiple Pinnacle dinners. Upon boarding they had already given us the credit for all the dinners in one lump sum. I had never seen that before, usually you get credits one dinner at a time. Link to comment Share on other sites More sharing options...
Rare ski ww Posted May 24, 2017 #20 Share Posted May 24, 2017 It's important to check your bill, I did get burned once by not checking to make sure I got the 50% off on a wine package. Allan Link to comment Share on other sites More sharing options...
TAD2005 Posted May 24, 2017 #21 Share Posted May 24, 2017 On the world cruise we prebooked multiple Pinnacle dinners. Upon boarding they had already given us the credit for all the dinners in one lump sum. I had never seen that before, usually you get credits one dinner at a time. I was eventually told by the Front Desk that you have to actually use your dinner reservation at the PG before they credit your account for the Mariner discount. We did have to go toe-to-toe with them for a while, but they did get their marching orders from Seattle and we got the credits applied to our onboard account.. Link to comment Share on other sites More sharing options...
jtl513 Posted May 25, 2017 #22 Share Posted May 25, 2017 I had never seen that before, usually you get credits one dinner at a time. I was eventually told by the Front Desk that you have to actually use your dinner reservation at the PG before they credit your account for the Mariner discount. On four cruises since Aug 2014 we have gotten all our "Loyalty" credits (Mariner discounts) posted to our account on the first or second day. None of these were on the O-dam however. Link to comment Share on other sites More sharing options...
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