44cruises Posted February 9, 2018 #1 Share Posted February 9, 2018 We completed our most recent Celebrity cruise two weeks ago and have not received a survey yet. Have they stopped sending them? Link to comment Share on other sites More sharing options...
bigbenboys Posted February 9, 2018 #2 Share Posted February 9, 2018 Not that I know of. We got one last November in a email from Celebrity. Have you changed you email address? Link to comment Share on other sites More sharing options...
champagne123 Posted February 9, 2018 #3 Share Posted February 9, 2018 I have never received one from any cruise line, ever Link to comment Share on other sites More sharing options...
mattie123 Posted February 9, 2018 #4 Share Posted February 9, 2018 I did not receive one either after my January cruise. When I spoke with a lady from Captains Club after my return she told me the surveys are sent by an outside vendor. She took down my comments about the cruise and was most appreciative that I took the time to call. Their number is 800-760-0654. I know the crew relies heavily on passenger comments for promotions. Link to comment Share on other sites More sharing options...
GerScot Posted February 9, 2018 #5 Share Posted February 9, 2018 Never received one either, always thought it was because I booked via TA? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted February 9, 2018 #6 Share Posted February 9, 2018 On my most recent cruise B2B I received the surveys for both cruises approximately 2-3 days after the end of the cruise to the e-mail address on file with Captain's Club. This was in January of this year. A couple we were traveling with did not receive one for the first cruise and talked to Michael's Club Concierge. She had a survey sent to them. On the second cruise they received it within 2 days of the end of the cruise. Link to comment Share on other sites More sharing options...
Pattyhoo Posted February 9, 2018 #7 Share Posted February 9, 2018 We were on the Eclipse 1/21-2/4. I received the email survey about four hours after leaving the ship. DH got the email today. Link to comment Share on other sites More sharing options...
the2cruisingwebers Posted February 10, 2018 #8 Share Posted February 10, 2018 We received one the day after we returned from the Reflection on Jan 29th. In fact, we replied this week to a new promotion and even received a survey about that transaction. Sent from my SM-T820 using Forums mobile app Link to comment Share on other sites More sharing options...
WNCtourist Posted February 10, 2018 #9 Share Posted February 10, 2018 We got off Silhouette Feb 4 and received the email survey a day later. Sent from my QTAQZ3 using Forums mobile app Link to comment Share on other sites More sharing options...
Sammigar Posted February 10, 2018 #10 Share Posted February 10, 2018 After our last cruise in December, we ended up staying in Ft. Lauderdale a couple extra days and by the time we got home, the survey email was already in my inbox. Are you sure it didn't go into your junk or spam box? Link to comment Share on other sites More sharing options...
Rare chemmo Posted February 10, 2018 #11 Share Posted February 10, 2018 After our last cruise in December, we ended up staying in Ft. Lauderdale a couple extra days and by the time we got home, the survey email was already in my inbox. Are you sure it didn't go into your junk or spam box? Just about to suggest the same! Link to comment Share on other sites More sharing options...
varoo Posted February 10, 2018 #12 Share Posted February 10, 2018 We were on the Eclipse 1/21-2/4. I received the email survey about four hours after leaving the ship. DH got the email today. Interesting to see this.We have been receiving only one survey after each cruise, sent to the email address of the passenger holding the Celebrity account that was originally used when booking the reservation. This sends the message that the opinions of the other passengers from the same stateroom are of no interest to them, despite holding their own Celebrity accounts with their own email address and their own Captain's Club points. Link to comment Share on other sites More sharing options...
Fouremco Posted February 10, 2018 #13 Share Posted February 10, 2018 Interesting to see this.We have been receiving only one survey after each cruise, sent to the email address of the passenger holding the Celebrity account that was originally used when booking the reservation. This sends the message that the opinions of the other passengers from the same stateroom are of no interest to them, despite holding their own Celebrity accounts with their own email address and their own Captain's Club points. DW always gets a survey too. You might want to contact the Captain's Club to find out why only one is sent to you. Link to comment Share on other sites More sharing options...
Luvcrusn Posted February 10, 2018 #14 Share Posted February 10, 2018 Our last two cruises we received the emailed survey within a few hours of disembarking the ship. The last was in December of 2017 on Reflection. We received that one before leaving the port! Link to comment Share on other sites More sharing options...
varoo Posted February 10, 2018 #15 Share Posted February 10, 2018 (edited) DW always gets a survey too. You might want to contact the Captain's Club to find out why only one is sent to you. Thank you. Will do that. When we started cruising, they were still using the old paper surveys. At that time we asked why we didn't receive one for each passenger, and the reply was that they only gave out one per cabin. So we didn't even realize that they were now sending one to each passenger until seeing this thread. Edited February 10, 2018 by varoo Link to comment Share on other sites More sharing options...
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