Rare Kteacher Posted March 10, 2018 #526 Share Posted March 10, 2018 I was able to get in using the link posted and printed out my points and C&A status, but can’t access cruise history or cruise planner. Luckily we don’t sail for another month. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
applehazar Posted March 10, 2018 #527 Share Posted March 10, 2018 I logged in with my prior user ID and password. I was redirected to create a new password and update my info. Then I entered my CA number and it updated my account. It was easy and took less than 5 mins. Sent from my iPhone using Forums Go back in later. Past cruises are there but on dashboard my points are now 0. Pre gold like I have never cruises. I Just got back from 14 nights Should be 94. I would expect you have trouble tomorrow. Just saying ! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
BEENSAILING Posted March 10, 2018 #528 Share Posted March 10, 2018 STILL A MESS... and for how long? the summary of my upcoming cruses is incorrect. Link to comment Share on other sites More sharing options...
Gary72 Posted March 10, 2018 #529 Share Posted March 10, 2018 Finally got in, but cannot access cruise planner... Link to comment Share on other sites More sharing options...
Rare RCCL Fan Posted March 10, 2018 #530 Share Posted March 10, 2018 Went to print docs and RCI changed their website design for the cruise planner. Our info is all filled out and check in is complete, but we need to print the page to bring to the port. Everything we click access cruise planner --- it says "bad request" And we leave tomorrow. sigh.... Link to comment Share on other sites More sharing options...
bethco Posted March 10, 2018 #531 Share Posted March 10, 2018 Try this link to get in. If you don't have your docs printed, you still won't have any problems. The first person you come to in Security will have a list of people of the cruise. They will look at passport and check the list. https://secure.royalcaribbean.com/mycruises/processLogin.do Link to comment Share on other sites More sharing options...
Shacky316 Posted March 10, 2018 #532 Share Posted March 10, 2018 Still messed up. They have me down for an extra cruise I did not reserve and cannot click on anything further than the listing of cruises. Thankfully, my next cruise is in three weeks so there is time. Link to comment Share on other sites More sharing options...
tnt10 Posted March 10, 2018 #533 Share Posted March 10, 2018 I logged in with my prior user ID and password. I was redirected to create a new password and update my info. Then I entered my CA number and it updated my account. It was easy and took less than 5 mins. Sent from my iPhone using Forums I was able to do the same with spouse's acct, but on my account I couldn't even log into?? Got error message: "We're unable to complete your request, so please try again later." So scary that these people have some of our personal data-who's guarding the files:rolleyes: Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted March 10, 2018 #534 Share Posted March 10, 2018 3 of my 5 cruises are there.....and I have no cruise history. Really? Only 27 previous. Link to comment Share on other sites More sharing options...
Rare cruiselvr04 Posted March 10, 2018 #535 Share Posted March 10, 2018 I was able to add the missing cruises and all my cruise history is there. Does this mean C and A stuff like preferences is gone or is that a separate thing. I like the way this looks though. Link to comment Share on other sites More sharing options...
tnt10 Posted March 10, 2018 #536 Share Posted March 10, 2018 I was able to do the same with spouse's acct, but on my account I couldn't even log into?? Got error message:"We're unable to complete your request, so please try again later." So scary that these people have some of our personal data-who's guarding the files:rolleyes: Funny? :rolleyes::rolleyes::confused::confused: Tried to access spouse's account and now receive new error message: "invalid email and password combination." Never used an email, used a username. I give up doing this crap online. Will call in to RCI next week. No offense, (except to me & others?), but my time is more valuably spent not doing this "chase my a**" exercise on the RCI website. Have a great weekend everyone!!:) Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted March 10, 2018 #537 Share Posted March 10, 2018 We sail next week. We got the “you don’t understand that upgrades take time and our technical team is doing their best” if it is broke, back it out. Basic IT 101. We can’t get to all of our stuff either. Link to comment Share on other sites More sharing options...
storknurse13 Posted March 10, 2018 #538 Share Posted March 10, 2018 Is anyone else having difficulty getting into the “my cruises” area? Thanks to a previous thread, I am able to get into an older reservation. When I try to add the reservation I just made tonight, it makes me sign back in and won’t except my username/ email and password! Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted March 10, 2018 #539 Share Posted March 10, 2018 Still can’t get to our reservations for next week. They keep saying that we should understand that these things take time. When they asked if we knew what we wanted, they could book it for us, I wanted to ask them to read every shore ex description. Why didnt they back it out??? Link to comment Share on other sites More sharing options...
cruisekap Posted March 10, 2018 #540 Share Posted March 10, 2018 I am having the same problem. I have managed to get into my next cruise (in 10 days :)) but can't see the two others I have booked. Also, really quite confusing. I hope someone can help us both.... Link to comment Share on other sites More sharing options...
SherriZ366 Posted March 10, 2018 #541 Share Posted March 10, 2018 Using the alternate log-in and see that all my points are there. I will try updating the password and putting in C&A number tomorrow when I have more patience. Link to comment Share on other sites More sharing options...
kmerlin14 Posted March 10, 2018 #542 Share Posted March 10, 2018 I could get in from an e-mail link but it is telling me I can’t book any excursions because I’m leaving in one day. And here I thought I was sailing in April. :confused: Link to comment Share on other sites More sharing options...
fredflint Posted March 10, 2018 #543 Share Posted March 10, 2018 Try using a mobile device and see if that works. If so you could try the same web address on your pc. Usually you can try just putting m.secure.royal.... sent from my iPhone Xi Link to comment Share on other sites More sharing options...
BND Posted March 10, 2018 #544 Share Posted March 10, 2018 Funny? :rolleyes::rolleyes::confused::confused:Tried to access spouse's account and now receive new error message: "invalid email and password combination." Never used an email, used a username. I give up doing this crap online. Will call in to RCI next week. No offense, (except to me & others?), but my time is more valuably spent not doing this "chase my a**" exercise on the RCI website. Have a great weekend everyone!!:) The new site doesn't recognize user names that aren't email addresses. If you click on "forgot password" and use an email address, you will then get a link via your email to set up a new password which has to be 8 characters, including one number and one upper case. It worked for me, but be aware, you may have to add in cruises, your C&A number and can't access everything yet. Link to comment Share on other sites More sharing options...
JoyMouse Posted March 10, 2018 #545 Share Posted March 10, 2018 The new site doesn't recognize user names that aren't email addresses. If you click on "forgot password" and use an email address, you will then get a link via your email to set up a new password which has to be 8 characters, including one number and one upper case. It worked for me, but be aware, you may have to add in cruises, your C&A number and can't access everything yet. It’s a great idea in theory however the link in the reset emails I get don’t work. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
BND Posted March 10, 2018 #546 Share Posted March 10, 2018 Still can’t get to our reservations for next week. They keep saying that we should understand that these things take time. When they asked if we knew what we wanted, they could book it for us, I wanted to ask them to read every shore ex description. Why didnt they back it out??? Yeah, well, we have basically established that it shouldn't be the way it is. There are plenty of sites that update and/or transfer invisibly and others that announce a shut down of 24 hours or so to update. Both of which are completely legitimate. RCI just refuses to do so. Link to comment Share on other sites More sharing options...
apcci2 Posted March 10, 2018 #547 Share Posted March 10, 2018 Their website sucks Link to comment Share on other sites More sharing options...
bigmanpw Posted March 10, 2018 #548 Share Posted March 10, 2018 Having the same problem. Spent 45 minutes on the phone with RCI. Told me they opened a case with their tech support. Asked me to check back in 48 -72 hours to see if it works. Another epic fail of a website upgrade for Royal Caribbean. They need to can the amateurs they have running IT and bring over Celebrity's group. The Celebrity site is 10 times more efficient and advanced. Link to comment Share on other sites More sharing options...
BND Posted March 10, 2018 #549 Share Posted March 10, 2018 It’s a great idea in theory however the link in the reset emails I get don’t work. Sent from my iPad using Tapatalk It's more than theory. It worked for me and for others. But, the site is really screwed up. Link to comment Share on other sites More sharing options...
JoyMouse Posted March 10, 2018 #550 Share Posted March 10, 2018 It's more than theory. It worked for me and for others. But, the site is really screwed up. I know. I’m just annoyed it’s not working and continues not to work. In other news, Princess’s website performs flawlessly. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
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