Jump to content
Cruise Critic Community

Royal Caribbean and Celebrity Cruises Merging Accounts Into One

cltnccruisers
 Share

Recommended Posts

suizas

suizas

Posted
Posted

Help!

Can not find where Preferences are hidden on the new website. Would like to see dining preference info, upgrade preferences, bed together/apart, etc,,,,

 

Anyone found this ? Thanks! Susan

Link to comment
Share on other sites
voyager70

voyager70

Posted
Posted
Help!

Can not find where Preferences are hidden on the new website. Would like to see dining preference info, upgrade preferences, bed together/apart, etc,,,,

 

Anyone found this ? Thanks! Susan

 

As of now it's not available online. You need to call.

Link to comment
Share on other sites
tomworldwidewaftage

tomworldwidewaftage

Posted
Posted
You don't think that the folks running Cruise Critic have read this thread and know that problems exist?

 

If you go back about 10 years or so Cruise Critic & RCCL were in kahoots together with secrete deals with certain cruisers who would write wave reviews.

 

I am sure that's all over and done with and they would never ever scratch each others back ever again under the table like before! Wink Wink.

Link to comment
Share on other sites
Ocean Boy

Ocean Boy

Posted
Posted
If you go back about 10 years or so Cruise Critic & RCCL were in kahoots together with secrete deals with certain cruisers who would write wave reviews.

 

I am sure that's all over and done with and they would never ever scratch each others back ever again under the table like before! Wink Wink.

That isn't quite the way I remember it but it is possible that my memory is a bit rusty on that issue.

Link to comment
Share on other sites
LeeRB

LeeRB

Posted
Posted
Actually the ultimate family suite on Symphony is sold out for the next year!

 

 

Sent from my iPhone using Forums

 

Granted, I misread the following below sentence to be 1 of 6 cruises over the holidays was sold vs. a family of six had bought the suite for a cruise over he holidays. That tells me that I am spending too much time on this computer.

 

 

"He revealed at the same event that one family of six had bought the suite over this coming Christmas period for $85,000 for the week". He being Mr. Bayley.

 

Thanks for the correction.

Link to comment
Share on other sites
dal_diva

dal_diva

Posted
Posted
As of now it's not available online. You need to call.

 

I called and was told that I have to wait till I get on board to make any special requests, like having twin beds versus a queen. Not sure who is doing their website upgrades but they should be fired.

Link to comment
Share on other sites
SherriZ366

SherriZ366

Posted
Posted
Granted, I misread the following below sentence to be 1 of 6 cruises over the holidays was sold vs. a family of six had bought the suite for a cruise over he holidays. That tells me that I am spending too much time on this computer.

 

 

"He revealed at the same event that one family of six had bought the suite over this coming Christmas period for $85,000 for the week". He being Mr. Bayley.

 

Thanks for the correction.

And I thought $50,000 was steep for this suite!
Link to comment
Share on other sites
Ashland

Ashland

Posted
Posted
The new website is crap. Can't set preferences, C&S status and numbers disappeared as well as our past cruises. Gonna have to call them to get this mess straightened out.

Mine as well...probably most of us actually.

 

I'm not sure a phone call would help at this point...we may just have to "hope" that the website improves shortly (or it may never) :eek::eek::loudcry::loudcry:

Link to comment
Share on other sites
LeeRB

LeeRB

Posted
Posted (edited)
Help!

Can not find where Preferences are hidden on the new website. Would like to see dining preference info, upgrade preferences, bed together/apart, etc,,,,

 

Anyone found this ? Thanks! Susan

 

Well some of the stuff we are used to and can’t find may have something to with the second and third ‘root causes’ of all the frustration according to the letter that was posted on the Facebook C&A page. Where it said “…the elimination of being able to select amenities and preferences online for our loyal Crown & Anchor members, and mistakes we made in developing and implementing the first release of this new capability.” (This time I think M. Bayley was talking about RCCL/RCI instead of us customers)

 

The way I read that is, they have intentionally taken some things away from us that we used to be able to do and we have more frustration coming down the road, if this is the first release there should be at least a second and possibly more releases coming, unfortunately for us. We may get them back in a 'later release', but I wouldn't bet much on that possibility.

Edited by LeeRB
Link to comment
Share on other sites
Clarea

Clarea

Posted
Posted
Thanks. At how many days pre-cruise is that available. I’m at 49 days pre-cruise and it’s not showing up.

In the past, it's been right at 49 days, but our last few cruises it's taken a few days longer.

Link to comment
Share on other sites
cruisingpluto

cruisingpluto

Posted
Posted

I just registered my account for access on the new site. It says my account takes 24 hours to reflect my info. It's been more than 24 hours, granted it's the weekend so maybe it takes longer? How long did it take for everyone to get access?

 

From reading the thread, it looks like quite a few here are having issues with their accounts accurately reflecting their status and points. I haven't gotten that far yet since my account doesn't even reflect my c&a number yet. The only thing I see is my future cruise that I have booked.

 

Should I give rccl a call? Is there a dept I should ask for? Internet services? Thanks in advance!

Link to comment
Share on other sites
tomworldwidewaftage

tomworldwidewaftage

Posted
Posted
That isn't quite the way I remember it but it is possible that my memory is a bit rusty on that issue.

From 2009

"Talk about a royal mess. "

"In early 2007, Royal Caribbean developed a marketing strategy that used online bulletin boards to spread the cruise line’s gospel, so to speak. The company created a program, dubbed “Royal Champions,” that enlisted rabid Royal Caribbean fans who happened to be frequent posters on Internet cruise bulletin boards like Cruise Critic.Did its program cross the line?"

“Royal Champions,”

"Paid cheerleaders Does Royal Caribbean's viral campaign cross the line?"

http://www.expertcruiser.com/advice/paid-cheerleaders-does-royal-caribbeans-viral-campaign-cross-the-line/

 

http://www.travelweekly.com/Articles/Royal-Champions-program-criticized-on-web-forums

Link to comment
Share on other sites
Clarea

Clarea

Posted
Posted
Got a brand new invoice for my Adventure Cruise today telling me my total holiday cost is £0 and that I owe them -£300

 

:')

I wonder if you will see a credit on your credit card?

Link to comment
Share on other sites
tucktw1

tucktw1

Posted
Posted

Is anyone else having trouble logging in on the RCCI website? I’ve been trying for two days, the password and user names are correct. It keeps saying they are unable to complete my request and try back later

 

 

Sent from my iPhone using Forums

Link to comment
Share on other sites
Magicat

Magicat

Posted
Posted

Quick update: New site says I'm Diamond and does not have all my points and there are really only 2 buttons that work, Dashboard and Preferences. Back door site has my points including my recent sailing and all my future cruises as well as my correct status. Didn't someone say this was supposed to be fixed last week?

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...