georgec13 Posted March 12, 2018 #876 Share Posted March 12, 2018 Just got off phone with RCL "technical support". Not sure but think he was in India - hard to understand. Told "oh yes we're down - four days now". "Try back in 24 to 48 hours". Glad my search wasn't time critical. Link to comment Share on other sites More sharing options...
airtac Posted March 12, 2018 #877 Share Posted March 12, 2018 Try to check in for the passed 4 days. Called them to day and I was told to use Firefox and the site worked. It still has bugs Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
F27TW Posted March 12, 2018 #878 Share Posted March 12, 2018 (edited) I thought this thread was gonna be about some new Lady Gaga song. Edited March 12, 2018 by F27TW Link to comment Share on other sites More sharing options...
maggiecharlie Posted March 12, 2018 #879 Share Posted March 12, 2018 I've tried logging in to my account the past 5 days and it keeps telling me that my password is wrong and its not.....so I tried recovering my password and went thru that whole process.....made a new password and STILL won't let me login Is it a glitch for anyone else or just me? I tried just being patient for the new website glitches and what not, but I don't want to have to call tech support and wait forever on the phone,...but if thats what I must do..... Just didn't know if it was just me? That happened to me too. Don’t use your user name use your email. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
maggiecharlie Posted March 12, 2018 #880 Share Posted March 12, 2018 You can see your dining times if you can get to your cruise calendar. That’s where I saw our dining times that say at your leisure. I guess I was hoping they would get this website fixed. I guess not. [emoji17] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Retired LEO Posted March 12, 2018 #881 Share Posted March 12, 2018 I just received an email confirmation for the dining that I cancelled. How the #$*@ can I cancel anything if I have yet to be able to log in? Link to comment Share on other sites More sharing options...
Magicat Posted March 13, 2018 #882 Share Posted March 13, 2018 That happened to me too. Don’t use your user name use your email. Sent from my iPhone using Forums Yeah wife and I shared a common email account, now we have separate emails as one is an email account we don't monitor. Kinda sucks as now we have to send emails to ourselves as we sit next to each other. Link to comment Share on other sites More sharing options...
Magicat Posted March 13, 2018 #883 Share Posted March 13, 2018 Has anyone found a backdoor or way to access their Crown and Anchor Account? Sent from my iPad using Forums They haven't thrown it over the wall just yet. When you access the cruise plan it changes to English so no worries. https://secure.royalcaribbean-espanol.com/mycruises/processLogin.do?wuc=MEX Link to comment Share on other sites More sharing options...
Summergirl*14 Posted March 13, 2018 #884 Share Posted March 13, 2018 I can get into the site if I use my desktop and go through chrome, but I cannot get into the cruise planner. I wanted to check my calendar for our May cruise on Anthem, and I like to keep checking the planner to see if entertainment has opened for our October Allure cruise---sometimes it has opened early, but i cannot check because I can't get into the planner! Keep getting an error. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Magicat Posted March 13, 2018 #885 Share Posted March 13, 2018 Follow the link through I posted to the Mexican site. I was able to access my cruise planner, purchase a drink package and cancel dinner reservations. Link to comment Share on other sites More sharing options...
SportsFanatic Posted March 13, 2018 #886 Share Posted March 13, 2018 This is a disaster! I can’t even log in. Tried resetting my password and it won’t work. My son can get in with a new password and he said it is a total disaster. He works with programming. Why would Royal Caribbean roll out a terrible web site? How many customers are they losing? Wow. I am so frustrated. I feel sorry for people trying to complete the set sail pass, buy excursions, buy drink packages and pay for cruises. Who thought this was a good idea? Sorry for venting. If this was my first time trying to sign up for a Royal Caribbean cruise I would be switching to a different cruise company. Yep, totally ridiculous. I have not been able to get on for almost a week now. I've called twice and they've tried doing it for me and they can't get in either and I'm just told that they're having all kinds of issues with their website. I have no idea why they would release something without knowing it works properly first. It's a total mess. not sure why they don't put it back to how it wwas while theyget the bugs worked out of this. very very frustrating Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
WmFoster Posted March 13, 2018 #887 Share Posted March 13, 2018 Has anyone figured out how to view change their C&A preferences for cabin upgrades and gifts? Link to comment Share on other sites More sharing options...
SportsFanatic Posted March 13, 2018 #888 Share Posted March 13, 2018 I called Friday and they could not access my account. They bumped it up to the next level IT dept. They could not access my account. Their solution was give it a few days and try again if that doesn't solve the problem call them back! I tried again today no luck. I will call tomorrow and see what excuse get now. Well when I called they told me I couldn't access their site from a iPad or a phone and the issue was that I needed internet explorer as that was the only browser that could be used now. When I said I didn't have a computer available, they told me I could go to the library to use one.!!!!! Well I went to my sons house to use his computer and the same thing happened and I still can't access the site. I mean really, why are they telling people stupid crap like this Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
CruiserMiami Posted March 13, 2018 #889 Share Posted March 13, 2018 In the latest episode of bugs and technical issues on Royal's website: I got an email from Royal saying when we did our online-check in we indicated we were citizens of a country trade-sanctioned by the U.S. and I would need to provide additional documentation. Well... 1.We are all U.S. Citizens with U.S. Passports 2. We haven't even done the online check-in yet! Lol :D Link to comment Share on other sites More sharing options...
WmFoster Posted March 13, 2018 #890 Share Posted March 13, 2018 Has anyone figured out how to view change their C&A preferences for cabin upgrades and gifts? Searching the thread, I see others have asked similar questions but I don't see an answer. I'm not cruising for a few months, but the staff on ships - loyalty, excursions, etc have to be ready to jump overboard right now given how poorly this has been executed and how that must be falling on them as personnel guests can get to live and in person. The website has never been a strong point but heads should roll in Miami from this fiasco. Link to comment Share on other sites More sharing options...
skis2 Posted March 13, 2018 #891 Share Posted March 13, 2018 WOW Royal Caribbean, just when I thought your website couldn’t possibly get any worse, you go and prove me wrong yet again. I thought it was just a marketing slogan but I’ll give you another one, you’ve earned it... WOW!!! Link to comment Share on other sites More sharing options...
goldgirl2 Posted March 13, 2018 #892 Share Posted March 13, 2018 I booked a cruise yesterday. I got my email document to confirm it. However, it was not the room I had actually booked. So I called them back. I was told the room I had actually booked was tied up in the system. He said the room is available I just need to wait for it. I said. Ok I’ll wait. After several minutes I was told that as soon as my room was released I would get it, that the system would automatically assign the room to me and I would get an email with a new confirmation. So today I get an email saying your waitlisted room is now available here are your new documents. Only it’s not the room I had originally booked. This is upsetting because the JR suites that are left are definitely not in a desirable area. Not worth the money. It’s the room I didn’t want still on my reservation. So I go to look online. My dashboard says I have no past or present sailing dates. Actually, I have 77 cruise points. It said I am pre-gold status. And of course I have nothing booked. So I call them. On hold for 38 minutes and Dominic answers and promptly disconnects the line. So, I’m back on hold and I know this isn’t going to end well...... Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Summergirl*14 Posted March 13, 2018 #893 Share Posted March 13, 2018 What amazes me is that their ships are gorgeous and so high tech, but they cannot get their website to work! It makes no sense Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Summergirl*14 Posted March 13, 2018 #894 Share Posted March 13, 2018 Follow the link through I posted to the Mexican site. I was able to access my cruise planner, purchase a drink package and cancel dinner reservations. Ports of call? Which one? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
M. St. Louis Posted March 13, 2018 #895 Share Posted March 13, 2018 I can log in to the new system, but I get a red "We were unable to locate this member number, please try again" when I put in my C&A number. Which concerns me greatly, and none of my past or upcoming info is showing. Anybody else with the same problem? Is there an address to email, or do I have to phone to get this worked on? Link to comment Share on other sites More sharing options...
JoyMouse Posted March 13, 2018 #896 Share Posted March 13, 2018 Well when I called they told me I couldn't access their site from a iPad or a phone and the issue was that I needed internet explorer as that was the only browser that could be used now. When I said I didn't have a computer available, they told me I could go to the library to use one.!!!!! Well I went to my sons house to use his computer and the same thing happened and I still can't access the site. I mean really, why are they telling people stupid crap like this Sent from my iPad using Forums I was finally able to log on Saturday night and it was with an iPad and Safari. Link to comment Share on other sites More sharing options...
Retired LEO Posted March 13, 2018 #897 Share Posted March 13, 2018 Has anyone figured out how to view change their C&A preferences for cabin upgrades and gifts? I read somewhere on here that you have call to have it done. Link to comment Share on other sites More sharing options...
Rare broberts Posted March 13, 2018 #898 Share Posted March 13, 2018 Well when I called they told me I couldn't access their site from a iPad or a phone and the issue was that I needed internet explorer as that was the only browser that could be used now. When I said I didn't have a computer available, they told me I could go to the library to use one.!!!!! Well I went to my sons house to use his computer and the same thing happened and I still can't access the site. I mean really, why are they telling people stupid crap like this Sent from my iPad using Forums :D:D:D I guess no one told them that Microsoft has deprecated Internet Explorer. :loudcry: Link to comment Share on other sites More sharing options...
jagsfan Posted March 13, 2018 #899 Share Posted March 13, 2018 Modern technology strikes again. We have to cruise to erase the stress booking the cruise lays on us. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SherriZ366 Posted March 13, 2018 #900 Share Posted March 13, 2018 You can see your dining times if you can get to your cruise calendar. That’s where I saw our dining times that say at your leisure. I guess I was hoping they would get this website fixed. I guess not. [emoji17] Sent from my iPhone using Forums I can't see my dining time on our next cruise -- July 30, 2018 - Enchantment although they are on our invoice. Link to comment Share on other sites More sharing options...
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