Jump to content
Cruise Critic Community

Carnival canceled my cruise for payment due....was paid in full

BEEZALAR

By BEEZALAR,
in Carnival Cruise Lines

 Share

Recommended Posts

BEEZALAR

BEEZALAR

Posted
Posted

We had a cruise booked for next April on the liberty. I paid the deposit and then my daughter who had a cruise credit ( long story) transferred her credit to my cruise. Showed paid in full. It was actually over by $60 so they refunded me. Then somehow it showed that my deposit was short $60 so they cancelled the cruise. Ok.....so where is my $1200 that was paid on it???

 

 

Sent from my iPad using Forums

Link to comment
Share on other sites
DebOinKC

DebOinKC

Posted
Posted
To make it worse....my cruise coming in 9 days has disappeared. I'm waiting for them to call me back!

 

 

Sent from my iPad using Forums

 

I wouldn't wait for them to call me back, I would be on the phone with someone in charge ASAP!

Link to comment
Share on other sites
bingomamma19

bingomamma19

Posted
Posted
To make it worse....my cruise coming in 9 days has disappeared. I'm waiting for them to call me back!

 

 

Sent from my iPad using Forums

 

Do you have a PVP? You need to be on the phone with Carnival and not get off until this is fixed. Nobody here has a clue of what happened to it and cant fix it.

Link to comment
Share on other sites
MBP1

MBP1

Posted
Posted
You need to be on the phone with Carnival and not get off until this is fixed. Nobody here has a clue of what happened to it and cant fix it.

 

THIS!!!!

 

Not sure why people come here with problems and asking questions that only Carnival can answer and fix.

Link to comment
Share on other sites
klfrodo

klfrodo

Posted
Posted
We had a cruise booked for next April on the liberty.It's only May of 2018. So your cruise is 11 months away I paid the deposit and then my daughter who had a cruise credit ( long story) transferred her credit to my cruise. Showed paid in full. It was actually over by $60 so they refunded me. Then somehow it showed that my deposit was short $60 so they cancelled the cruise. Ok.....so where is my $1200 that was paid on it???

 

 

Sent from my iPad using Forums

 

So confused. Must get coffee.

Link to comment
Share on other sites
firefly333

firefly333

Posted
Posted
THIS!!!!

 

Not sure why people come here with problems and asking questions that only Carnival can answer and fix.

 

Why shouldnt they have a place here to post and let out their aggravation without people beating up on them.

 

Doesnt hurt to let others know it could happen to them too.

Link to comment
Share on other sites
bury me at sea

bury me at sea

Posted
Posted
Why shouldnt they have a place here to post and let out their aggravation without people beating up on them.

 

Doesnt hurt to let others know it could happen to them too.

 

Couldn't agree more. Also I find it helpful if the OP returns to post the final resolution.

Link to comment
Share on other sites
Jamman54 Great Review Rare

Jamman54

Posted
Posted
Why shouldnt they have a place here to post and let out their aggravation without people beating up on them.

 

Doesnt hurt to let others know it could happen to them too.

 

Also agree. Sometimes people need to lighten up a little, but also agree that the OP needs to be very proactive in getting this resolved ASAP. :cool:

Link to comment
Share on other sites
BEEZALAR

BEEZALAR

Posted
  • Author
Posted
Why shouldnt they have a place here to post and let out their aggravation without people beating up on them.

 

 

 

Doesnt hurt to let others know it could happen to them too.

 

 

 

Thanks...I was wondering why the hostility

 

 

Sent from my iPad using Forums

Link to comment
Share on other sites
BEEZALAR

BEEZALAR

Posted
  • Author
Posted

I spent several hours on the phone and talked to different people. You want to talk about stress! Well geez people don't jump me for it. I just wanted to let ya know that carnival is screwed up! Hope none of you ever have 1100 $ disappear on you! And NO it is not fixed yet! Doesn't matter how many times or people I call.......I have to wait for them to figure out what the the hell they did.

 

 

Sent from my iPad using Forums

Link to comment
Share on other sites
Bernardo62

Bernardo62

Posted
Posted
Ugg - why do folks always come here to post this sort of stuff as if they don't know the answer already ?

 

Just call Carnival - they will get it sorted out and give you the answer you need & deserve.

 

Someone here works for Carnival...... Right???

:D:D:D

Link to comment
Share on other sites
BEEZALAR

BEEZALAR

Posted
  • Author
Posted

Wow.......they fixed it 36 hrs later, but fixed! The frustrating part was....carnival refunded me $59.60 on April 24 and then sent me an email saying they were cancelling the cruise because I owed $59.60 on my deposit. Like WTH! And the $1100 credit from my daughter was no where to be found. I sent them a copy of the credit confirmation ...thankfully I had that!

 

 

Sent from my iPad using Forums

Link to comment
Share on other sites
EastTex

EastTex

Posted
Posted
Wow.......they fixed it 36 hrs later, but fixed! The frustrating part was....carnival refunded me $59.60 on April 24 and then sent me an email saying they were cancelling the cruise because I owed $59.60 on my deposit. Like WTH! And the $1100 credit from my daughter was no where to be found. I sent them a copy of the credit confirmation ...thankfully I had that!

 

 

Sent from my iPad using Forums

 

By "fixed it" do you mean you're back to going on the cruise or are you just getting your money refunded?

Link to comment
Share on other sites
klfrodo

klfrodo

Posted
Posted
11months or 11 days....how would you like $1100 to poof and disappear

 

 

Sent from my iPad using Forums

 

That's a HUGE difference.

 

11 months ( oh crap! who did what? well,, at least I have time to figure out what happened and get it corrected)

 

11 Days? :o (WTH! oh crap! as panic sets in)

 

See,, BIG dif

 

Glad to see it worked out (all in a matter of 3 hours)

 

"how would you like $1100 to poof and disappear" have you watched your 401K lately?

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • ANNOUNCEMENT: Set Sail on Sun Princess®
      • Hurricane Zone 2024
      • Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com June 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...