BEEZALAR Posted May 4, 2018 #1 Share Posted May 4, 2018 We had a cruise booked for next April on the liberty. I paid the deposit and then my daughter who had a cruise credit ( long story) transferred her credit to my cruise. Showed paid in full. It was actually over by $60 so they refunded me. Then somehow it showed that my deposit was short $60 so they cancelled the cruise. Ok.....so where is my $1200 that was paid on it??? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
salty dingo Posted May 4, 2018 #2 Share Posted May 4, 2018 Ok.....so where is my $1200 that was paid on it??? On your daughter's account? Just a guess. Link to comment Share on other sites More sharing options...
pe4all Posted May 4, 2018 #3 Share Posted May 4, 2018 Did you call Carnival and ask? Link to comment Share on other sites More sharing options...
lizardhowson Posted May 4, 2018 #4 Share Posted May 4, 2018 Ugg - why do folks always come here to post this sort of stuff as if they don't know the answer already ? Just call Carnival - they will get it sorted out and give you the answer you need & deserve. Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #5 Share Posted May 4, 2018 I did call...of course! They couldn't fix it! Sooooo I wait and see! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #6 Share Posted May 4, 2018 To make it worse....my cruise coming in 9 days has disappeared. I'm waiting for them to call me back! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
DebOinKC Posted May 4, 2018 #7 Share Posted May 4, 2018 To make it worse....my cruise coming in 9 days has disappeared. I'm waiting for them to call me back! Sent from my iPad using Forums I wouldn't wait for them to call me back, I would be on the phone with someone in charge ASAP! Link to comment Share on other sites More sharing options...
AdGuyMG Posted May 4, 2018 #8 Share Posted May 4, 2018 I did call...of course! They couldn't fix it! Sooooo I wait and see! And the explanation they gave you of why they couldn't fix it was .... ?? Link to comment Share on other sites More sharing options...
bingomamma19 Posted May 4, 2018 #9 Share Posted May 4, 2018 To make it worse....my cruise coming in 9 days has disappeared. I'm waiting for them to call me back! Sent from my iPad using Forums Do you have a PVP? You need to be on the phone with Carnival and not get off until this is fixed. Nobody here has a clue of what happened to it and cant fix it. Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #10 Share Posted May 4, 2018 And the explanation they gave you of why they couldn't fix it was .... ?? Not sure why.....I got the receipt email from my son in law.....so I have my backup! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
MBP1 Posted May 4, 2018 #11 Share Posted May 4, 2018 You need to be on the phone with Carnival and not get off until this is fixed. Nobody here has a clue of what happened to it and cant fix it. THIS!!!! Not sure why people come here with problems and asking questions that only Carnival can answer and fix. Link to comment Share on other sites More sharing options...
klfrodo Posted May 4, 2018 #12 Share Posted May 4, 2018 We had a cruise booked for next April on the liberty.It's only May of 2018. So your cruise is 11 months away I paid the deposit and then my daughter who had a cruise credit ( long story) transferred her credit to my cruise. Showed paid in full. It was actually over by $60 so they refunded me. Then somehow it showed that my deposit was short $60 so they cancelled the cruise. Ok.....so where is my $1200 that was paid on it??? Sent from my iPad using Forums So confused. Must get coffee. Link to comment Share on other sites More sharing options...
firefly333 Posted May 4, 2018 #13 Share Posted May 4, 2018 THIS!!!! Not sure why people come here with problems and asking questions that only Carnival can answer and fix. Why shouldnt they have a place here to post and let out their aggravation without people beating up on them. Doesnt hurt to let others know it could happen to them too. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted May 4, 2018 #14 Share Posted May 4, 2018 Why shouldnt they have a place here to post and let out their aggravation without people beating up on them. Doesnt hurt to let others know it could happen to them too. Very true but might be a good idea to phrase it that way Link to comment Share on other sites More sharing options...
bury me at sea Posted May 4, 2018 #15 Share Posted May 4, 2018 Why shouldnt they have a place here to post and let out their aggravation without people beating up on them. Doesnt hurt to let others know it could happen to them too. Couldn't agree more. Also I find it helpful if the OP returns to post the final resolution. Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted May 4, 2018 #16 Share Posted May 4, 2018 Why shouldnt they have a place here to post and let out their aggravation without people beating up on them. Doesnt hurt to let others know it could happen to them too. Also agree. Sometimes people need to lighten up a little, but also agree that the OP needs to be very proactive in getting this resolved ASAP. :cool: Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #17 Share Posted May 4, 2018 Why shouldnt they have a place here to post and let out their aggravation without people beating up on them. Doesnt hurt to let others know it could happen to them too. Thanks...I was wondering why the hostility Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #18 Share Posted May 4, 2018 I spent several hours on the phone and talked to different people. You want to talk about stress! Well geez people don't jump me for it. I just wanted to let ya know that carnival is screwed up! Hope none of you ever have 1100 $ disappear on you! And NO it is not fixed yet! Doesn't matter how many times or people I call.......I have to wait for them to figure out what the the hell they did. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Keys2Heaven Posted May 4, 2018 #19 Share Posted May 4, 2018 Try social media as well. Carnival actively monitors their FB page and with your cruise 9 days away, I'd be attacking this problem on all fronts. Do not give up. Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #20 Share Posted May 4, 2018 So confused. Must get coffee. 11months or 11 days....how would you like $1100 to poof and disappear Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Bernardo62 Posted May 4, 2018 #21 Share Posted May 4, 2018 Ugg - why do folks always come here to post this sort of stuff as if they don't know the answer already ? Just call Carnival - they will get it sorted out and give you the answer you need & deserve. Someone here works for Carnival...... Right??? :D:D:D Link to comment Share on other sites More sharing options...
Bernardo62 Posted May 4, 2018 #22 Share Posted May 4, 2018 Someone here works for Carnival...... Right???:D:D:D This is Carnival .... How can I help you today?? Link to comment Share on other sites More sharing options...
BEEZALAR Posted May 4, 2018 Author #23 Share Posted May 4, 2018 Wow.......they fixed it 36 hrs later, but fixed! The frustrating part was....carnival refunded me $59.60 on April 24 and then sent me an email saying they were cancelling the cruise because I owed $59.60 on my deposit. Like WTH! And the $1100 credit from my daughter was no where to be found. I sent them a copy of the credit confirmation ...thankfully I had that! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
EastTex Posted May 4, 2018 #24 Share Posted May 4, 2018 Wow.......they fixed it 36 hrs later, but fixed! The frustrating part was....carnival refunded me $59.60 on April 24 and then sent me an email saying they were cancelling the cruise because I owed $59.60 on my deposit. Like WTH! And the $1100 credit from my daughter was no where to be found. I sent them a copy of the credit confirmation ...thankfully I had that! Sent from my iPad using Forums By "fixed it" do you mean you're back to going on the cruise or are you just getting your money refunded? Link to comment Share on other sites More sharing options...
klfrodo Posted May 4, 2018 #25 Share Posted May 4, 2018 11months or 11 days....how would you like $1100 to poof and disappear Sent from my iPad using Forums That's a HUGE difference. 11 months ( oh crap! who did what? well,, at least I have time to figure out what happened and get it corrected) 11 Days? :o (WTH! oh crap! as panic sets in) See,, BIG dif Glad to see it worked out (all in a matter of 3 hours) "how would you like $1100 to poof and disappear" have you watched your 401K lately? Link to comment Share on other sites More sharing options...
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