carlsbadguy Posted August 15, 2018 #1 Share Posted August 15, 2018 What is Celebrity's policy in regards to canceling shore excursions? I am sure it is on the website somewhere but I cannot find it. Not sure if I will be taking one of the shore excursions booked. Link to comment Share on other sites More sharing options...
StillLooking4Adventure Posted August 15, 2018 #2 Share Posted August 15, 2018 What is Celebrity's policy in regards to canceling shore excursions? I am sure it is on the website somewhere but I cannot find it. Not sure if I will be taking one of the shore excursions booked.I believe you may cancel with a full refund within 24 hours prior to the tour. Sent from my SM-N950U1 using Tapatalk Link to comment Share on other sites More sharing options...
gerelmx Posted August 15, 2018 #3 Share Posted August 15, 2018 I believe you may cancel with a full refund within 24 hours prior to the tour. Sent from my SM-N950U1 using Tapatalk Wrong, it's 48 hours for a full refund Link to comment Share on other sites More sharing options...
CYNSport Posted August 15, 2018 #4 Share Posted August 15, 2018 Wrong, it's 48 hours for a full refund This is from one of the Shore Excursion brochures: REFUNDS AND CANCELLATIONS: Shore Excursions can be cancelled or modified up to 24 hours prior to scheduled tour departure for a full refund. Under no circumstances will refunds be made after an excursion has commenced. Tours involving flights, trains, special events, overnight stays, hotel stays, Celebrity ExclusivesSM, and Private JourneysSM must be cancelled 30 days prior to sailing to avoid cancellation penalties. I will add that on a dozen cruises on Celebrity, it has always been 24 hour cancellation. 1 Link to comment Share on other sites More sharing options...
ShawninFL Posted August 16, 2018 #5 Share Posted August 16, 2018 My understanding has always been you can cancel upto 24 hours before tour departure for a full refund. Link to comment Share on other sites More sharing options...
SkystheLimit Posted August 16, 2018 #6 Share Posted August 16, 2018 It also depends on the excursion. There are some that are nonrefundable several weeks out. Specialty type excursions. This is usually very evident when booking the excursion online. Link to comment Share on other sites More sharing options...
flutepilot Posted August 16, 2018 #7 Share Posted August 16, 2018 I believe you may cancel with a full refund within 24 hours prior to the tour. Sent from my SM-N950U1 using Tapatalk We cancelled one in Japan and had no problem. The ticket said "90 very steep steps" which was not in the brochure. We were 76 and 78. Not happening... Link to comment Share on other sites More sharing options...
Ereggae Posted August 18, 2018 #8 Share Posted August 18, 2018 If you booked online prior to cruise you can cancel there. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Ginger Pop Posted August 27, 2018 #9 Share Posted August 27, 2018 What is Celebrity's policy in regards to canceling shore excursions? I am sure it is on the website somewhere but I cannot find it. Not sure if I will be taking one of the shore excursions booked. They will refund if 24 hours ahead EXCEPT if it is not a train or plane excursion. They have to be cancelled 30 days ahead of time. Link to comment Share on other sites More sharing options...
pattyj 1204 Posted August 27, 2018 #10 Share Posted August 27, 2018 When we arrived in our cabin and looked at the tickets, one said steep climb and many steps. This was on the ticket, but not on the description when we purchased the tour. Also the description said no limitations, steep climbs and many steps should be described as a limitation. Older folks with history of knee replacement. We canceled that tour and found something else. We got our refund. 1 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted February 20, 2020 #11 Share Posted February 20, 2020 How long does it take Celebrity to credit the credit card? Link to comment Share on other sites More sharing options...
GastroGnome Posted February 20, 2020 #12 Share Posted February 20, 2020 Uusally at the end of the cruise when the onboard bill is reconciled. The credit is applied to any charges on board and then the balance refunded within 14 days. Although in practice I usually see any balance applied within 48 hours. At least in the UK.... Link to comment Share on other sites More sharing options...
Mark_T Posted February 20, 2020 #13 Share Posted February 20, 2020 (edited) 8 hours ago, NMTraveller said: How long does it take Celebrity to credit the credit card? If you cancel before the cruise sails it is a little variable but generally within about a week. You do need to keep track of the refunds though if you are doing this often to take advantage of sales and other price reductions, as we had one cancellation that got 'stuck' and took us until a month after the cruise ended to get a refund processed, even though it had been cancelled 2 weeks before we sailed... Edited February 20, 2020 by Mark_T Link to comment Share on other sites More sharing options...
Cruise a holic Posted February 20, 2020 #14 Share Posted February 20, 2020 We have cancelled the day of- my DH wasn't feeling well and they allowed me to cancel. The rep wasn't so pleasant, but did it anyway. Link to comment Share on other sites More sharing options...
upwarduk Posted February 20, 2020 #15 Share Posted February 20, 2020 9 hours ago, NMTraveller said: How long does it take Celebrity to credit the credit card? I cancelled and rebooked an excursion a few weeks as as the cost had gone down. The refund was credited back to my card in 6 working days ( I didn’t count Saturday and Sunday) So, I cancelled on Feb 3rd and it was refunded on Feb 11th. Link to comment Share on other sites More sharing options...
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