GAcruiser2 Posted September 3, 2018 #1 Share Posted September 3, 2018 My June cruise is showing for around $200 less than what I paid. I sent my travel agent an email at the beginning of the weekend but no response. I called and left a voicemail yesterday and no response. Normally, I wouldn’t bother to call on a holiday weekend except this sale is over in 10 hours. I called Celebrity to see if I could change it, but they said there’s nothing they can do about it. My travel agent is the only one who can touch the reservation. I’m a bit miffed to say the least. Any suggestions from anyone about what can be done? Link to comment Share on other sites More sharing options...
mandream Posted September 3, 2018 #2 Share Posted September 3, 2018 My June cruise is showing for around $200 less than what I paid. I sent my travel agent an email at the beginning of the weekend but no response. I called and left a voicemail yesterday and no response. Normally, I wouldn’t bother to call on a holiday weekend except this sale is over in 10 hours. I called Celebrity to see if I could change it, but they said there’s nothing they can do about it. My travel agent is the only one who can touch the reservation. I’m a bit miffed to say the least. Any suggestions from anyone about what can be done? Don't know what your cancellation policy is on your original reservation, but you could always do a courtesy hold on the new reservation. Hopefully your TA will be back before the sale (and / or the hold) expires. If the TA doesn't return, cancel that reservation (if no fees / penalty) and just go with the new (and transfer to a different TA!). Make sure the perks are equivalent. Also, if the TA is giving additional perks, those could be affected by a price reduction as well. Mike Link to comment Share on other sites More sharing options...
39august Posted September 3, 2018 #3 Share Posted September 3, 2018 Sorry,I have no help for you now, but in the future can you get the agent's cell number? Or change to an agency that is staffed over weekends and holidays. Link to comment Share on other sites More sharing options...
lais Posted September 3, 2018 #4 Share Posted September 3, 2018 Does this travel agency have a customer service dept you can call for help? Link to comment Share on other sites More sharing options...
GAcruiser2 Posted September 3, 2018 Author #5 Share Posted September 3, 2018 Unfortunately, this is a small, family-owned travel agency. I’m regretting going through them for myriad reasons, but they had offered a good amount of OBC. Lesson learned, I guess. Link to comment Share on other sites More sharing options...
Kamloops50 Posted September 3, 2018 #6 Share Posted September 3, 2018 Holiday week end in canada and US. Many family agencies closed today and Sunday. Link to comment Share on other sites More sharing options...
KikisDad Posted September 3, 2018 #7 Share Posted September 3, 2018 Make a new reservation with Celebrity, when your TA gets back to you, compare your current and new and if/what your TA will add to the new. Then pick one. The hold should be about a week to settle this. Link to comment Share on other sites More sharing options...
KikisDad Posted September 3, 2018 #8 Share Posted September 3, 2018 Working with small, family owned, agencies is great, you should try to support small independent businesses, but to be professional, you should have their cell and, if unavailable, someone to cover their absence. Link to comment Share on other sites More sharing options...
sanger727 Posted September 3, 2018 #9 Share Posted September 3, 2018 Make a courtesy hold for a new reservation. Take a copy of it and email it to your TA and let them deal with it tomorrow. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Toronto Guy Posted September 3, 2018 #10 Share Posted September 3, 2018 This is why I usually avoid an agent if I can. Other than getting some extra OBC it’s just not worth it half the time as I can usually monitor and get a better deal myself with a direct booking. It’s frustrating I know. Link to comment Share on other sites More sharing options...
sft429 Posted September 3, 2018 #11 Share Posted September 3, 2018 Is Greg P your TA? Link to comment Share on other sites More sharing options...
Denny01 Posted September 3, 2018 #12 Share Posted September 3, 2018 Lots of TA’s missing lately. Den Link to comment Share on other sites More sharing options...
GAcruiser2 Posted September 4, 2018 Author #13 Share Posted September 4, 2018 Is Greg P your TA? No. I’m crossing my fingers that my TA is simply out of town for the long weekend. Link to comment Share on other sites More sharing options...
dgparent Posted September 4, 2018 #14 Share Posted September 4, 2018 Dang my cruise price dropped $400 when I checked Sunday - emailed my TA and had the reduced rate Sunday evening Link to comment Share on other sites More sharing options...
bigbeergut Posted September 4, 2018 #15 Share Posted September 4, 2018 Perhaps you should consider a Big Box TA for your next trip. There is always someone to help you during their business hours. Link to comment Share on other sites More sharing options...
Toronto Guy Posted September 4, 2018 #16 Share Posted September 4, 2018 Perhaps you should consider a Big Box TA for your next trip. There is always someone to help you during their business hours. I agree. I find price drops and promos are usually on weekends so I want an agent that is open on Sundays. Link to comment Share on other sites More sharing options...
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