CRUISINGCPA Posted December 9, 2018 #1 Share Posted December 9, 2018 Is there really such a thing as "Exclusive access to Diamond Plus & Pinnacle Club call center staff members" and if so, what is the phone number for this call center? Thank you! Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted December 9, 2018 #2 Share Posted December 9, 2018 (edited) 1-800-764-7419😇 Edited December 9, 2018 by Thorben-Hendrik 1 Link to comment Share on other sites More sharing options...
sdear Posted December 9, 2018 #3 Share Posted December 9, 2018 6 minutes ago, Thorben-Hendrik said: 1-800-I am important😇 Nice Link to comment Share on other sites More sharing options...
molly361 Posted December 9, 2018 #4 Share Posted December 9, 2018 800-526-9723 then press number 9 2 Link to comment Share on other sites More sharing options...
Clarea Posted December 9, 2018 #5 Share Posted December 9, 2018 I've heard they no longer have reps dedicated to D+/PC. It's just the regular reps who know that a 9 was pressed. 2 Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 9, 2018 #6 Share Posted December 9, 2018 14 minutes ago, Host Clarea said: I've heard they no longer have reps dedicated to D+/PC. It's just the regular reps who know that a 9 was pressed. I think that the 9 also puts you ahead of other callers if there is a queue. 1 1 Link to comment Share on other sites More sharing options...
Clarea Posted December 9, 2018 #7 Share Posted December 9, 2018 6 minutes ago, Ourusualbeach said: I think that the 9 also puts you ahead of other callers if there is a queue. Dang D+/PC pushing ahead again. 4 1 Link to comment Share on other sites More sharing options...
CRUISINGCPA Posted December 9, 2018 Author #8 Share Posted December 9, 2018 Thank you! Link to comment Share on other sites More sharing options...
molly361 Posted December 9, 2018 #9 Share Posted December 9, 2018 2 hours ago, Host Clarea said: Dang D+/PC pushing ahead again. 2 hours ago, Ourusualbeach said: I think that the 9 also puts you ahead of other callers if there is a queue. At least when I am on hold I have a window seat😇 1 Link to comment Share on other sites More sharing options...
itsmeagain Posted December 10, 2018 #10 Share Posted December 10, 2018 3 hours ago, Host Clarea said: Dang D+/PC pushing ahead again. Tell me about it. Last weekend leaving the Oasis a pinnacle proudly wearing his pin tried getting the lady moving suite and pinnacle through customs lines to put him in front of us because his line was not moving. When the lady started to move them in front of us, I told her loud enough for him to hear, that we don’t have our pins on and are pinnacles and he should not try to abuse his status. He is the type that gives pinnacles a bad name. 1 Link to comment Share on other sites More sharing options...
Pumbaamd Posted December 10, 2018 #11 Share Posted December 10, 2018 5 hours ago, Host Clarea said: I've heard they no longer have reps dedicated to D+/PC. It's just the regular reps who know that a 9 was pressed. The original D+/PC dedicated line was very good. Someone special in Miami or the US Northwest would pick up and help you. These seemed to be a group that was extremely experienced on the RCCL brand and of great help. Now days, anyone from 4 continents can pick up when the #9 lights up and there is nothing special about them. Just not what it used to be. R&D 1 Link to comment Share on other sites More sharing options...
ONECRUISER Posted December 10, 2018 #12 Share Posted December 10, 2018 7 hours ago, molly361 said: 800-526-9723 then press number 9 Agree, not the other number posted. Always get right threw, as another posted the 9 puts you to front of the line... Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted December 10, 2018 #13 Share Posted December 10, 2018 7 hours ago, Host Clarea said: Dang D+/PC pushing ahead again. Does it really matter anyway? It's not like the secret Pinnacle handshake. Anyone can press 9 2 Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 10, 2018 #14 Share Posted December 10, 2018 26 minutes ago, John&LaLa said: Does it really matter anyway? It's not like the secret Pinnacle handshake. Anyone can press 9 So what happens if a lowly D pressed 9 to jump the queue? 3 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted December 10, 2018 #15 Share Posted December 10, 2018 (edited) 25 minutes ago, Ourusualbeach said: So what happens if a lowly D pressed 9 to jump the queue? They sneak in I guess. You think the rep will hang up on them? 😱 It's a DS perk Edited December 10, 2018 by John&LaLa Link to comment Share on other sites More sharing options...
Ashland Posted December 10, 2018 #16 Share Posted December 10, 2018 3 hours ago, Pumbaamd said: The original D+/PC dedicated line was very good. Someone special in Miami or the US Northwest would pick up and help you. These seemed to be a group that was extremely experienced on the RCCL brand and of great help. Now days, anyone from 4 continents can pick up when the #9 lights up and there is nothing special about them. Just not what it used to be. R&D Yes...especially those I have spoken to based in Oregon were great...that call center is ...no longer there. Link to comment Share on other sites More sharing options...
Clarea Posted December 10, 2018 #17 Share Posted December 10, 2018 7 hours ago, Ourusualbeach said: So what happens if a lowly D pressed 9 to jump the queue? Demoted to Emerald. 1 2 Link to comment Share on other sites More sharing options...
Mikew0805 Posted December 10, 2018 #18 Share Posted December 10, 2018 2 hours ago, Host Clarea said: Demoted to Emerald. LMFAO Link to comment Share on other sites More sharing options...
pcur Posted December 10, 2018 #19 Share Posted December 10, 2018 13 hours ago, Ourusualbeach said: So what happens if a lowly D pressed 9 to jump the queue? Well, since they always ask for your C&A number, my guess is they would transfer you to the regular C&A number. I've talked to the D+/P reps several times in the last month and found them very pleasant and helpful. Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted December 10, 2018 #20 Share Posted December 10, 2018 21 minutes ago, pcur said: Well, since they always ask for your C&A number, my guess is they would transfer you to the regular C&A number. No - they do not care whom they serve....!👍 Link to comment Share on other sites More sharing options...
Tanker Posted February 26, 2019 #21 Share Posted February 26, 2019 Hello. I am also interested in the "Exclusive access to Diamond Plus & Pinnacle Club call center staff members". What does the call center provide that the C&A Society Desk cannot or does not? What is the benefit, other than getting ahead of other callers? Not sure exactly what the perk is! Tanker Link to comment Share on other sites More sharing options...
Clarea Posted February 26, 2019 #22 Share Posted February 26, 2019 6 minutes ago, Tanker said: Hello. I am also interested in the "Exclusive access to Diamond Plus & Pinnacle Club call center staff members". What does the call center provide that the C&A Society Desk cannot or does not? What is the benefit, other than getting ahead of other callers? Not sure exactly what the perk is! Tanker Used to be that we got very capable agents, but now I don't think there is a difference. Link to comment Share on other sites More sharing options...
Ashland Posted February 26, 2019 #23 Share Posted February 26, 2019 2 hours ago, Host Clarea said: Used to be that we got very capable agents, but now I don't think there is a difference. I've found recently that if I call during normal business hours (EST) it has made a difference...otherwise...my call before I realized this was picked up by an agent in Guatemala ..yes I usually ask where they are. Link to comment Share on other sites More sharing options...
Rare kernow Posted February 26, 2019 #24 Share Posted February 26, 2019 9 hours ago, Ashland said: I've found recently that if I call during normal business hours (EST) it has made a difference...otherwise...my call before I realized this was picked up by an agent in Guatemala ..yes I usually ask where they are. In the UK all of our calls go to Guatemala, even the D+ line . I've no idea if we get different agents (it does seem to jump the queue) but for the last couple of years I've found them to be very helpful to the point where I now think they are as good as the old UK staff used to be. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted February 26, 2019 #25 Share Posted February 26, 2019 On 12/9/2018 at 9:36 PM, Pumbaamd said: The original D+/PC dedicated line was very good. Someone special in Miami or the US Northwest would pick up and help you. These seemed to be a group that was extremely experienced on the RCCL brand and of great help. Now days, anyone from 4 continents can pick up when the #9 lights up and there is nothing special about them. Just not what it used to be. R&D So true. It is frustrating when the clueless agent gives wrong information. Hey maybe they use the best agents for first time cruisers to better guide them. M Link to comment Share on other sites More sharing options...
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