Customer relations

[esper10]

Can someone please tell me who I talk to if I had unsatisfying customer relations phone call responding to a letter complaint I wrote? Thanks

[Colo Cruiser]

customerrelations@princesscruises.com

 

[esper10]

I did that but I need to talk to someone higher 

[Colo Cruiser]

3 minutes ago, esper10 said:

I did that but I need to talk to someone higher 

jswartz@princesscruises.com

[kruisey]

4 hours ago, esper10 said:

Can someone please tell me who I talk to if I had unsatisfying customer relations phone call responding to a letter complaint I wrote? Thanks

So sorry you have had this experience.

I myself have booked three cruises at different times since January and experienced great customer service.

Cannot pick the choice of cabin I used to be able to because in my old age I need an accessibility cabin .The have all been most kind to me getting just what I need  cannot speak more highly of them. 

[Grburkart]

Ok, I’ll bite! I’m dying to know your what your problem is so others, myself included, can chime in and solve your situation. At the very least, make you feel terrible so your dilemma doesn’t seem so bad. 

 

Glenn

[bemis12]

It's worth bothering the CEO of a huge company about.  Apparently.

[geoherb]

My suggestion is to ask to speak to a supervisor while on the phone call. Too late now, of course, to do that.