Where to input Mariner Number?

[Katie52]

We now have my husband’s Mariner number and I can put it into the HAL website for our cruise. However, I am unable to find the correct place for this. Can anyone please point me in the right direction? 

[frankc98376]

Call HAL main reservation number- they will put it into your record.

[Djptcp]

That was one of the unfortunate changes made when HAL migrated to their new awful website. I used to put in my DH's Mariner number and would received a discounted fare Sadly, no  more. An agent will take his number now, but no more discounted fares.

[Katie52]

Thanks! What a hassle.

[AncientWanderer]

On our last couple cruises, I called to check on this, but the system had automatically matched my husband to his Mariner number and it was successfully added into our booking.  I always call anyhow after booking to make sure dining requests and other things are in order, so asking about the Mariner number is no big deal.

[Tampa Girl]

11 hours ago, Djptcp said:

That was one of the unfortunate changes made when HAL migrated to their new awful website. I used to put in my DH's Mariner number and would received a discounted fare Sadly, no  more. An agent will take his number now, but no more discounted fares.

 

A discounted fare?  I have never received a discounted fare, and I am a 4* Mariner.  Do these discounts only apply to certain cruises for Mariner discounts?

[retafcruiser]

14 hours ago, AncientWanderer said:

On our last couple cruises, I called to check on this, but the system had automatically matched my husband to his Mariner number and it was successfully added into our booking.

I recently booked and my partner was NOT matched to his Mariner number. The website had, in fact, assigned him a new number. This had to be corrected with a phone call.

[catl331]

15 hours ago, Tampa Girl said:

 

A discounted fare?  I have never received a discounted fare, and I am a 4* Mariner.  Do these discounts only apply to certain cruises for Mariner discounts?

HAL's Mariner benefits state "Special offers on select sailings".  I guess neither you nor I have ever chosen one of those "select sailings".

[frankc98376]

I get private sale brochures in the mail occasionally.  Perhaps Mariner number unlocks the private sale fares.

[AncientWanderer]

On 4/6/2019 at 8:27 AM, retafcruiser said:

I recently booked and my partner was NOT matched to his Mariner number. The website had, in fact, assigned him a new number. This had to be corrected with a phone call.

 

Well, there you go.  Nothing is as consistent with HAL as inconsistency.

I really do think it's a good habit to call and make sure everything is squared away, even if you book online.  I enjoy fishing around for my own staterooms, but the consultants really do often have different "deals" to offer and they can get the booking all "shipshape."