CruiserGrandma2 Posted September 3, 2022 #576 Share Posted September 3, 2022 I have been trying for 2 weeks to get status matched with Princess. My TA was told she can’t do it when she tries after I told her I had problems. I called and was told I would have to email all my information to mscvoyagersclub@msccruisesusa which I did. I got a reply telling me I could only do this online. Back to the phone and now I’m told that system isn’t working try next week. My cruise is October 2nd and it would be nice to get upgraded. Link to comment Share on other sites More sharing options...
iwtobek Posted September 3, 2022 #577 Share Posted September 3, 2022 9 minutes ago, CruiserGrandma2 said: I have been trying for 2 weeks to get status matched with Princess. My TA was told she can’t do it when she tries after I told her I had problems. I called and was told I would have to email all my information to mscvoyagersclub@msccruisesusa which I did. I got a reply telling me I could only do this online. Back to the phone and now I’m told that system isn’t working try next week. My cruise is October 2nd and it would be nice to get upgraded. Have you tried to fill the form online? Not sure it would work in such a time frame, though, but why take the chance giving it out to your TA when you can easily do it yourself? Link to comment Share on other sites More sharing options...
mowogo Posted September 5, 2022 #578 Share Posted September 5, 2022 On 9/3/2022 at 5:11 PM, CruiserGrandma2 said: I have been trying for 2 weeks to get status matched with Princess. My TA was told she can’t do it when she tries after I told her I had problems. I called and was told I would have to email all my information to mscvoyagersclub@msccruisesusa which I did. I got a reply telling me I could only do this online. Back to the phone and now I’m told that system isn’t working try next week. My cruise is October 2nd and it would be nice to get upgraded. I had issues the first day I tried the form, but a few days later it worked like a charm. MSC IT offers one 9 of reliability at best instead of the 4+ 9s (99.99%) of most IT departments. Link to comment Share on other sites More sharing options...
CruiserGrandma2 Posted September 5, 2022 #579 Share Posted September 5, 2022 On 9/3/2022 at 5:22 PM, iwtobek said: Have you tried to fill the form online? Not sure it would work in such a time frame, though, but why take the chance giving it out to your TA when you can easily do it yourself? I have tried for a few weeks. All I got was error. Someone on Cruise Critic said my TA could do it. Finally phoned MSC and was told I could email. Email reply told me to do it online. Last phone call told me they were having problems with website and should be working by next week. Link to comment Share on other sites More sharing options...
ChrisCJR Posted September 6, 2022 #580 Share Posted September 6, 2022 The form is back up online. Although it's not letting me put in my state. When I click "Get It" after entering my zip code it does nothing. Makes you wonder what they were updating, it certainly wasn't tested well for how long the form was down. Link to comment Share on other sites More sharing options...
MCL500 Posted September 6, 2022 #581 Share Posted September 6, 2022 I had emailed the Voyager's Club last week about the Status Match page. For me, it would just redirect to the home page for Voyager's Club. They sent me this link - https://www.msccruisesusa.com/manage-booking/msc-voyagers-club/status-match. This page finally worked but then I was getting the same zip code/post code issue others have mentioned above. I tried completing the form on Edge, Chrome, Firefox and Safari. No luck. So, I emailed them again and received this response within a few minutes: Thank you for your email regarding the status match sign-up, we are experiencing technical difficulties with the webpage you are trying to access. We are aware of the issue and know our team is working diligently to have it up and running again. We apologize for the inconvenience and hope to have a solution shortly. Please retry again on the website after 9/7/2022 we can only accept status match submissions via the website. Fingers crossed the zip code button will work later this week! 1 Link to comment Share on other sites More sharing options...
tennboy1981 Posted September 7, 2022 #582 Share Posted September 7, 2022 (edited) I am having issues trying to apply. I can't change the country from canada to USA and when I entercmy zip, it completely locks out and won't do anything. Have to say, their website is total crap. Ive tried it on my phone, laptop, chrome, edge....does the same thing. Does anyone know any other way to submit my status match? This is so frustrating. Edited September 7, 2022 by tennboy1981 Link to comment Share on other sites More sharing options...
tennboy1981 Posted September 7, 2022 #583 Share Posted September 7, 2022 5 hours ago, MCL500 said: I had emailed the Voyager's Club last week about the Status Match page. For me, it would just redirect to the home page for Voyager's Club. They sent me this link - https://www.msccruisesusa.com/manage-booking/msc-voyagers-club/status-match. This page finally worked but then I was getting the same zip code/post code issue others have mentioned above. I tried completing the form on Edge, Chrome, Firefox and Safari. No luck. So, I emailed them again and received this response within a few minutes: Thank you for your email regarding the status match sign-up, we are experiencing technical difficulties with the webpage you are trying to access. We are aware of the issue and know our team is working diligently to have it up and running again. We apologize for the inconvenience and hope to have a solution shortly. Please retry again on the website after 9/7/2022 we can only accept status match submissions via the website. Fingers crossed the zip code button will work later this week! That link takes me right to the same voyagers club site like all the others. Link to comment Share on other sites More sharing options...
MCL500 Posted September 7, 2022 #584 Share Posted September 7, 2022 18 hours ago, MCL500 said: I had emailed the Voyager's Club last week about the Status Match page. For me, it would just redirect to the home page for Voyager's Club. They sent me this link - https://www.msccruisesusa.com/manage-booking/msc-voyagers-club/status-match. This page finally worked but then I was getting the same zip code/post code issue others have mentioned above. I tried completing the form on Edge, Chrome, Firefox and Safari. No luck. So, I emailed them again and received this response within a few minutes: Thank you for your email regarding the status match sign-up, we are experiencing technical difficulties with the webpage you are trying to access. We are aware of the issue and know our team is working diligently to have it up and running again. We apologize for the inconvenience and hope to have a solution shortly. Please retry again on the website after 9/7/2022 we can only accept status match submissions via the website. Fingers crossed the zip code button will work later this week! Just tried the link again and the zip code lookup is working. I was able to submit my form. https://www.msccruisesusa.com/manage-booking/msc-voyagers-club/status-match 2 Link to comment Share on other sites More sharing options...
Ptroxx Posted September 7, 2022 #585 Share Posted September 7, 2022 I just submitted the form. Im emerald on RC almost diamond. Will be after my next cruise the week after my MSC cruise. What status would I be on MSC. Link to comment Share on other sites More sharing options...
Steph_ Posted September 7, 2022 #586 Share Posted September 7, 2022 Carnival Gold to MSC Silver. I filled out the form online for myself with no cruise booked. We booked a cruise a few days later and my status automatically showed as Silver. I then filled out the form and submitted for DH…. His was approved within 24 hours and he was updated on MSC as silver. I attached a screen shot from Carnivals site for each of us showing our status. Hope this helps! Steph Link to comment Share on other sites More sharing options...
ChrisCJR Posted September 7, 2022 #587 Share Posted September 7, 2022 I also got a quick conversation from Disney Castaway Club Platinum to Diamond. Very quick and easy today. 1 Link to comment Share on other sites More sharing options...
CruiserGrandma2 Posted September 7, 2022 #588 Share Posted September 7, 2022 I am now able to fill out the status match however I can't get them to accept my file. I downloaded a picture from Princess with all my information but this part isn't working. Any suggestions? Link to comment Share on other sites More sharing options...
CruiserGrandma2 Posted September 7, 2022 #589 Share Posted September 7, 2022 30 minutes ago, CruiserGrandma2 said: I am now able to fill out the status match however I can't get them to accept my file. I downloaded a picture from Princess with all my information but this part isn't working. Any suggestions? Perserversance wins...finally got the status match to work. Link to comment Share on other sites More sharing options...
nhlfan99 Posted September 7, 2022 #590 Share Posted September 7, 2022 Submitted for Hilton Diamond conversion this morning and only thing received since was two spam emails from allthingscruise ... are they affiliated? Link to comment Share on other sites More sharing options...
SandyOutToSea Posted September 7, 2022 #591 Share Posted September 7, 2022 I finally was able to submit the Form with the USA zip code finally working correctly. The approval for status match for Hilton Diamond to MSC Diamond came back same day. Link to comment Share on other sites More sharing options...
garycarla Posted September 9, 2022 #592 Share Posted September 9, 2022 (edited) On 7/29/2022 at 6:25 PM, matthewtravels said: I've submitted but now realize I might have gotten better using a different program. I submitted my IHG Platinum status but reading other posts here, it seems that only matches to Silver. I just submitted it, so if/when they reply granting (or denying) the match, should I follow up to that e-mail with one of my other statuses? To hopefully get a higher match. I'm also: Caesars Diamond MGM Gold Wynn Platinum Hilton Gold Marriott Gold Wyndham Diamond What's best to attempt? TIA. Just found this page with all the MATCHES!! Did not see Caesars listed anywhere. https://www.mscbook.com/pages/sdl/img/B2B_TA_Status Match_Conversion Table.pdf Edited September 9, 2022 by garycarla 2 2 Link to comment Share on other sites More sharing options...
Ptroxx Posted September 9, 2022 #593 Share Posted September 9, 2022 Got my status match today. Applied 2 days ago. my emerald status on RC got me to Gold with 4300 point to diamond. already paid for my cruise coming up. Wonder if they would give me my 5% off lol. Link to comment Share on other sites More sharing options...
nigelc Posted September 9, 2022 #594 Share Posted September 9, 2022 Just got my status match - filled the form in on Sunday. Regent Seven Seas Silver to MSC Diamond - no real issues apart from the form not working for a few days before I submitted it. Link to comment Share on other sites More sharing options...
Tierun Posted September 10, 2022 #595 Share Posted September 10, 2022 17 hours ago, Ptroxx said: Got my status match today. Applied 2 days ago. my emerald status on RC got me to Gold with 4300 point to diamond. already paid for my cruise coming up. Wonder if they would give me my 5% off lol. Yes. Call and the difference will most likely be in obc. 1 Link to comment Share on other sites More sharing options...
Ptroxx Posted September 10, 2022 #596 Share Posted September 10, 2022 27 minutes ago, Tierun said: Yes. Call and the difference will most likely be in obc. It’s worth a shot. Thanks. Link to comment Share on other sites More sharing options...
PimmCruise Posted September 10, 2022 #597 Share Posted September 10, 2022 I was status matches in 1 day from Hyatt Explorer to Gold - easy process for me Link to comment Share on other sites More sharing options...
Ptroxx Posted September 10, 2022 #598 Share Posted September 10, 2022 2 hours ago, Tierun said: Yes. Call and the difference will most likely be in obc. Just called. No hold. Got my refund back on my card. who ever said their customer service was terrible is crazy. 2 calls and nothing but wonderful people to deal with. 1 1 Link to comment Share on other sites More sharing options...
tennboy1981 Posted September 14, 2022 #599 Share Posted September 14, 2022 So I had my CCL platinum accepted and im getting Gold level on MSC. I see it mentions a 5% discount on cruises. If i booked my cruise before they upgraded my card, would I get the discount? Any way to contact to see if id get OBC? Link to comment Share on other sites More sharing options...
Ptroxx Posted September 15, 2022 #600 Share Posted September 15, 2022 (edited) 4 hours ago, tennboy1981 said: So I had my CCL platinum accepted and im getting Gold level on MSC. I see it mentions a 5% discount on cruises. If i booked my cruise before they upgraded my card, would I get the discount? Any way to contact to see if id get OBC? Yes. Call. I got mine returned to my cc. Edited September 15, 2022 by Ptroxx Link to comment Share on other sites More sharing options...
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