isdoo Posted August 9, 2019 #1 Share Posted August 9, 2019 Hi, It seems that the ability to purchase onboard credit is no more. If we purchase an excursion (or multiple) and cancel it once onboard the ship, ar we given a refund as OBC? Is there any other way to get additional OBC? What happens if we do not use all the additional OBC whilst onboard? Link to comment Share on other sites More sharing options...
Denny01 Posted August 9, 2019 #2 Share Posted August 9, 2019 (edited) If you cancel an excursion once onboard, the funds are added to your OBC for use. If you don’t use those funds, it is refunded to you. Other OBC’s such as those that are part of your benefits you got when originally booking are lost if not used. No refund. Kind of look at it as if its your money (excursion refund as an example) it’s returned. If it’s a benefit from the cruise line or from your TA, it isn’t. Example: if you are refunded $200 for an excursion and it’s added to your account, and you have $100 credit at the end of the cruise, you will get a refund of that $100. If you had $400 credit in your account at the end of the cruise which included a non refundable OBC, you’ll get $200 back. If you spend every dime of your OBC such as I do Every Time (hehe), then you pay them what is owed on your account. The OBC listed on your account have a code that identifies if it is reimbursable or non. I forget what it is and another poster will know and post it. Den Edited August 9, 2019 by Denny01 Link to comment Share on other sites More sharing options...
39august Posted August 9, 2019 #3 Share Posted August 9, 2019 Actually, any OBC from your TA is usually refundable. If not used it will automatically go back to the credit card used to pay for the cruise. Or you can cash it out at guest services on the last cruise day. Your on board account will show all OBC and show each as either refundable or non-refundable. TA credit usually does not show on your account until day 2 of the cruise/ Link to comment Share on other sites More sharing options...
isdoo Posted August 9, 2019 Author #4 Share Posted August 9, 2019 Thanks! With the old way of purchasing onboard credit it was easy to get onboard credit! Link to comment Share on other sites More sharing options...
hurwitz5 Posted August 9, 2019 #5 Share Posted August 9, 2019 I don’t have a comment for this topic, however, I cannot find the area on the cruise critic message boards for starting a new topic/thread. How do you do this? Link to comment Share on other sites More sharing options...
mayleeman Posted August 9, 2019 #6 Share Posted August 9, 2019 3 minutes ago, hurwitz5 said: I don’t have a comment for this topic, however, I cannot find the area on the cruise critic message boards for starting a new topic/thread. How do you do this? On my phone, it in the menu that appears when you press the big plus sign in the second row at the top of the page. Link to comment Share on other sites More sharing options...
tallnthensome Posted August 9, 2019 #7 Share Posted August 9, 2019 7 minutes ago, hurwitz5 said: I don’t have a comment for this topic, however, I cannot find the area on the cruise critic message boards for starting a new topic/thread. How do you do this? There is a website help forum. Why would post this here in this thread? Link to comment Share on other sites More sharing options...
tartantiara Posted August 9, 2019 #8 Share Posted August 9, 2019 1 hour ago, isdoo said: Thanks! With the old way of purchasing onboard credit it was easy to get onboard credit! I just purchased OBC online this afternoon and actually got a good rate against the £ for it Link to comment Share on other sites More sharing options...
isdoo Posted August 9, 2019 Author #9 Share Posted August 9, 2019 5 minutes ago, tartantiara said: I just purchased OBC online this afternoon and actually got a good rate against the £ for it How? I can't see it as an option. I have $100 from the current promotion. Link to comment Share on other sites More sharing options...
tartantiara Posted August 9, 2019 #10 Share Posted August 9, 2019 32 minutes ago, isdoo said: How? I can't see it as an option. I have $100 from the current promotion. If you go in to view your reservation it is under ‘ delivery on board ‘ and is along with gifting flowers, xperiences etc. You can buy the OBC and gift it to yourself 1 Link to comment Share on other sites More sharing options...
isdoo Posted August 10, 2019 Author #11 Share Posted August 10, 2019 19 hours ago, tartantiara said: If you go in to view your reservation it is under ‘ delivery on board ‘ and is along with gifting flowers, xperiences etc. You can buy the OBC and gift it to yourself Struggling to find this :( All I see is Shore Excursions / Dining & Beverage / Spa & Fitness / Internet & More / Calendar in the cruise planner. Am I missing something? Link to comment Share on other sites More sharing options...
Olive1950 Posted August 10, 2019 #12 Share Posted August 10, 2019 4 minutes ago, isdoo said: Struggling to find this :( All I see is Shore Excursions / Dining & Beverage / Spa & Fitness / Internet & More / Calendar in the cruise planner. Am I missing something? I simply call the Captains Club (800-760-0654; don't press any options, just wait on the line for a LIVE person), give that person my reservation number and sail date, and indicate that I'd like to purchase OBC. THEY do the rest. Takes all of 5 minutes. Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 10, 2019 #13 Share Posted August 10, 2019 Here's a link.https://www.celebritycruises.com/gifts 1 Link to comment Share on other sites More sharing options...
tartantiara Posted August 10, 2019 #14 Share Posted August 10, 2019 4 hours ago, isdoo said: Struggling to find this 😞 All I see is Shore Excursions / Dining & Beverage / Spa & Fitness / Internet & More / Calendar in the cruise planner. Am I missing something? It’s not in cruise planner it’s in manage reservation, not sure if Celebrity UK is different from Celebrity.com but that’s how I did it Link to comment Share on other sites More sharing options...
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