lissie Posted January 11, 2020 #1 Share Posted January 11, 2020 So even a few days ago I could log onto the VP - even see some shore excursions. Now the site is rejecting my credentials and not letting me in at all. This is the Australian site and I've tried both Chrome and Firefox browsers. Have others got the same issue? Link to comment Share on other sites More sharing options...
sfred Posted January 11, 2020 #2 Share Posted January 11, 2020 Me too. Australia site, both Firefox and IE. Can't get past login screen. Link to comment Share on other sites More sharing options...
fixi Posted January 11, 2020 #3 Share Posted January 11, 2020 (edited) So I went to print my e-ticket for tomorrow, believing them that I should print it as late as possible.. And now I can't print it. Edit: NVM up and running now Edited January 11, 2020 by fixi Link to comment Share on other sites More sharing options...
sfred Posted January 11, 2020 #4 Share Posted January 11, 2020 Working now for me also. Usual double-entry of personal details into both new and old Voyage Personaliser screens. Link to comment Share on other sites More sharing options...
lissie Posted January 11, 2020 Author #5 Share Posted January 11, 2020 Nah still failing for me Link to comment Share on other sites More sharing options...
larrythelabrador Posted January 11, 2020 #6 Share Posted January 11, 2020 I can't log in either! Link to comment Share on other sites More sharing options...
Clagmeister Posted January 11, 2020 #7 Share Posted January 11, 2020 Does anyone know why the Cunard website is down? I tried logging in to pay my final balance and nothing is working☹ Link to comment Share on other sites More sharing options...
Fifer Posted January 11, 2020 #8 Share Posted January 11, 2020 (edited) I get to the home page and then this: "We are currently experiencing difficulties with our internet-based facilities due to a technical fault. This is impacting our guests and also our Customer Contact Centre. We are working as a matter of urgency and hope to have services back up and running by tomorrow morning. Thank you for your patience." Edited January 11, 2020 by Fifer Link to comment Share on other sites More sharing options...
Clagmeister Posted January 11, 2020 #9 Share Posted January 11, 2020 Yes me too. Hopefully it will resolve soon Link to comment Share on other sites More sharing options...
exlondoner Posted January 11, 2020 #10 Share Posted January 11, 2020 I spent some time yesterday, trying to enter some details on the VP. I was able to log in, but unable to do anything when I had done so. I rang Cunard, and spoke to a helpful person who entered it all for me. When I said the website and VP were a nightmare, she sounded slightly surprised - I suppose they have to do this - and admitted to a few technical glitches. I reiterated that it was a nightmare, and, while I said I knew it was not her fault, she really should do all she could to make her superiors aware. I said I was used to Cunard, and like their ships, but, if I were just thinking about cruising with them, the website would make me look elsewhere. 3 Link to comment Share on other sites More sharing options...
Morgans Posted January 11, 2020 #11 Share Posted January 11, 2020 3 hours ago, larrythelabrador said: I can't log in either! No access for us either....... Link to comment Share on other sites More sharing options...
Rare LadyL1 Posted January 11, 2020 #12 Share Posted January 11, 2020 This appears on Cunard website at present! We are currently experiencing difficulties with our internet-based facilities due to a technical fault. This is impacting our guests and also our Customer Contact Centre. We are working as a matter of urgency and hope to have services back up and running by tomorrow morning. Thank you for your patience. Link to comment Share on other sites More sharing options...
Martyn1059 Posted January 11, 2020 #13 Share Posted January 11, 2020 I have been trying for two days now to access the Voyage Personaliser, and Pay my balance, but no luck. I must say their new website is awful too. When I could access it, it had wiped out my loyalty level. I was promised it would be rectified very soon, and that was four weeks ago! 1 Link to comment Share on other sites More sharing options...
kentchris Posted January 11, 2020 #14 Share Posted January 11, 2020 Carnival UK seem to be stuck in a death spiral of poorly designed and implemented web site redesigns, with functionality and user friendliness reducing each cycle even once the major bugs have been ironed out. Quite how they think they can get away with foisting barely beta quality software on end users again and again is beyond my experience of IT in many public organisations and private companies, none of which even had public facing systems. Link to comment Share on other sites More sharing options...
larrythelabrador Posted January 12, 2020 #15 Share Posted January 12, 2020 I am now able to access the VP again, but still cannot enter any personal details, had the same message saying they have a technical problem for about 6 weeks now! Link to comment Share on other sites More sharing options...
mcloaked Posted January 12, 2020 #16 Share Posted January 12, 2020 11 hours ago, kentchris said: Carnival UK seem to be stuck in a death spiral of poorly designed and implemented web site redesigns, with functionality and user friendliness reducing each cycle even once the major bugs have been ironed out. Quite how they think they can get away with foisting barely beta quality software on end users again and again is beyond my experience of IT in many public organisations and private companies, none of which even had public facing systems. Beta quality! For me it is 'alpha' at best! They really need to step up the rate of progress in getting their web server code fixed - or they will need to ramp up the number of available staff at their call centre who can handle the entry of user information directly on their system as part of a human-to-human phone call! Link to comment Share on other sites More sharing options...
exlondoner Posted January 12, 2020 #17 Share Posted January 12, 2020 49 minutes ago, mcloaked said: Beta quality! For me it is 'alpha' at best! They really need to step up the rate of progress in getting their web server code fixed - or they will need to ramp up the number of available staff at their call centre who can handle the entry of user information directly on their system as part of a human-to-human phone call! I,had always assumed alpha was better than beta. 1 Link to comment Share on other sites More sharing options...
bluemarble Posted January 12, 2020 #18 Share Posted January 12, 2020 7 minutes ago, exlondoner said: I,had always assumed alpha was better than beta. "Alpha" testing of a system represents the phase of testing using internal quality assurance and systems acceptance procedures after the system developers have completed their initial development and testing efforts. "Beta" testing of a system represents the next phase, usually where a limited number of actual end users are given access to the system to help identify issues in a real world environment. So, in the case of system testing, "alpha" is not better than "beta", but rather before "beta". A syterm undergoing "alpha" testing will inherently have more bugs in it than a system undergoing subsequent 'beta" testing. 2 Link to comment Share on other sites More sharing options...
turnip eater Posted January 12, 2020 #19 Share Posted January 12, 2020 Just managed to access the UK site with the usual rigmarole of entering details on the ‘new’ site and being directed to original site to enter details again, then success😄 Link to comment Share on other sites More sharing options...
exlondoner Posted January 12, 2020 #20 Share Posted January 12, 2020 29 minutes ago, bluemarble said: "Alpha" testing of a system represents the phase of testing using internal quality assurance and systems acceptance procedures after the system developers have completed their initial development and testing efforts. "Beta" testing of a system represents the next phase, usually where a limited number of actual end users are given access to the system to help identify issues in a real world environment. So, in the case of system testing, "alpha" is not better than "beta", but rather before "beta". A syterm undergoing "alpha" testing will inherently have more bugs in it than a system undergoing subsequent 'beta" testing. How odd. When I marked homework, alpha α was definitely the best mark. What letter of the Greek alphabet is used for an excellent final version? Link to comment Share on other sites More sharing options...
Clagmeister Posted January 12, 2020 #21 Share Posted January 12, 2020 19 hours ago, exlondoner said: I spent some time yesterday, trying to enter some details on the VP. I was able to log in, but unable to do anything when I had done so. I rang Cunard, and spoke to a helpful person who entered it all for me. When I said the website and VP were a nightmare, she sounded slightly surprised - I suppose they have to do this - and admitted to a few technical glitches. I reiterated that it was a nightmare, and, while I said I knew it was not her fault, she really should do all she could to make her superiors aware. I said I was used to Cunard, and like their ships, but, if I were just thinking about cruising with them, the website would make me look elsewhere. I finally managed to get into the 'manage my booking 'area an hour ago and pay off a cruise balance that was due next week. It is still rejecting me elsewhere so I cannot update passport and insurance details for my next cruise. Hopefully it will get sorted soon. Link to comment Share on other sites More sharing options...
Clagmeister Posted January 12, 2020 #22 Share Posted January 12, 2020 Tried again just now to access VP but still getting a not recognised message. Yet the same portal did allow me to access pay my balances using the same login details an hour earlier☹ Link to comment Share on other sites More sharing options...
exlondoner Posted January 12, 2020 #23 Share Posted January 12, 2020 11 minutes ago, Clagmeister said: Tried again just now to access VP but still getting a not recognised message. Yet the same portal did allow me to access pay my balances using the same login details an hour earlier☹ I suppose you could argue that from their point of view they have their priorities right. As I have said else where, it is so fortunate Cunard have lovely ships and a dire website rather than vice versa. 1 1 Link to comment Share on other sites More sharing options...
bluemarble Posted January 12, 2020 #24 Share Posted January 12, 2020 1 hour ago, exlondoner said: How odd. When I marked homework, alpha α was definitely the best mark. What letter of the Greek alphabet is used for an excellent final version? Greek letters are only assigned to different phases of testing a system. The "excellent final version" is usually just called something like the "production", "released", or "deployed" version and is typically assigned an incremental version number. Link to comment Share on other sites More sharing options...
exlondoner Posted January 12, 2020 #25 Share Posted January 12, 2020 Well, it all throws new light on the concept of the alpha male. 😀 2 2 Link to comment Share on other sites More sharing options...
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