Hampshire Steve Posted March 6, 2020 #876 Share Posted March 6, 2020 4 minutes ago, Lpppsp said: They have just added another paragraph on their website If you are concerned about travelling within balance due date due to medical reasons, we are now able to look at transferring your booking, if you can provide a letter from a medical practitioner/Doctor on headed paper which confirms that you are unfit to travel on your cruise. The concern of many is becoming unfit rather than being unfit the day before the cruise. In my neck of the woods you would be lucky to see your GP within a month. Not exactly throwing goodwill out there is it. Link to comment Share on other sites More sharing options...
Hampshire Steve Posted March 6, 2020 #877 Share Posted March 6, 2020 2 minutes ago, ohnonotmeagain said: Jean.....if the boot was on the other foot, wouldn't you want to know? Careful, might have to hide in the Ecuadorian embassy! 1 1 Link to comment Share on other sites More sharing options...
Lpppsp Posted March 6, 2020 #878 Share Posted March 6, 2020 1 minute ago, Hampshire Steve said: The concern of many is becoming unfit rather than being unfit the day before the cruise. In my neck of the woods you would be lucky to see your GP within a month. Not exactly throwing goodwill out there is it. Absolutely. I would not be in a position to get a gp letter, my concern is being quarantined for 2 weeks or passing it on to my elderly father on return. I am 44 days out, so I can cancel by tomorrow and get back 40%. Or take a chance it might be cancelled and hope to get 100% back. I was hopeful they would follow princess' example, but its looking less likely. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted March 6, 2020 #879 Share Posted March 6, 2020 33 minutes ago, jeanlyon said: The doctors in Malta have threatened industrial action of the MSC Opera is allowed to dock at the island!! I’ve read the full article and it is worrying. There is no virus on the MSC ship at present, only a previous passenger and yet they have refused entry. As Malta is the home port of Oceana what will P&O do if refused docking if for example someone on board has a one of the symptoms (not necessarily the virus). All these charter and schedule flights and no way to get passengers to them, logistical nightmare. Link to comment Share on other sites More sharing options...
Hampshire Steve Posted March 6, 2020 #880 Share Posted March 6, 2020 4 minutes ago, Eglesbrech said: I’ve read the full article and it is worrying. There is no virus on the MSC ship at present, only a previous passenger and yet they have refused entry. As Malta is the home port of Oceana what will P&O do if refused docking if for example someone on board has a one of the symptoms (not necessarily the virus). All these charter and schedule flights and no way to get passengers to them, logistical nightmare. Send them a DVD of the Malta story, they must have forgotten their pride! Link to comment Share on other sites More sharing options...
Tablelamp Posted March 6, 2020 #881 Share Posted March 6, 2020 7 hours ago, cruisenewbie1976 said: I'd be more concerned about the May cruise (I go in May too). I would think that by July/August we'll be well beyond the point of even considering quarantining a ship because it will have spread far and wide. I’m going on the Aurora on 17th May. Is this the same as you? Christine Link to comment Share on other sites More sharing options...
Rare Bedruthen Posted March 6, 2020 #882 Share Posted March 6, 2020 (edited) 41 minutes ago, Hampshire Steve said: The concern of many is becoming unfit rather than being unfit the day before the cruise. In my neck of the woods you would be lucky to see your GP within a month. Not exactly throwing goodwill out there is it. If you are eligible for a letter from your GP stating that you are unfit to travel, then surely you would be able to claim on your travel insurance? Why would you want to agree to transfer your booking, if you could get your money refunded through insurance. I certainly wouldn’t agree my booking being transferred. I would want the choice of where I next spend my money and as things stand, it won’t be with P& O Edited March 6, 2020 by Bedruthen Link to comment Share on other sites More sharing options...
staygulf Posted March 6, 2020 #883 Share Posted March 6, 2020 3 minutes ago, Bedruthen said: If you are eligible for a letter from your GP stating that you are unfit to travel, then surely you would be able to claim on your travel insurance? Why would you want to agree to transfer your booking, if you could get your money refunded through insurance. I certainly wouldn’t agree to that. Maybe because transferring means you won’t lose money but claiming will put up your future insurance premiums which for the elderly can be significant? Link to comment Share on other sites More sharing options...
AnnieC Posted March 6, 2020 #884 Share Posted March 6, 2020 1 minute ago, staygulf said: Maybe because transferring means you won’t lose money but claiming will put up your future insurance premiums which for the elderly can be significant? I've never been asked for details of previous claims by any travel insurer. Has anyone else? Link to comment Share on other sites More sharing options...
staygulf Posted March 6, 2020 #885 Share Posted March 6, 2020 Just now, AnnieC said: I've never been asked for details of previous claims by any travel insurer. Has anyone else? If you reinsure with the same insurer, as many people who have pre-existing conditions have to, they already know your claims history. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted March 6, 2020 #886 Share Posted March 6, 2020 1 minute ago, AnnieC said: I've never been asked for details of previous claims by any travel insurer. Has anyone else? For annual insurance yes, same as for car insurance. Thankfully I have only ever had to claim once many years ago. Im not sure if it is the same for single a use policy as we always have annual. Link to comment Share on other sites More sharing options...
jake 26 Posted March 6, 2020 #887 Share Posted March 6, 2020 6 minutes ago, AnnieC said: I've never been asked for details of previous claims by any travel insurer. Has anyone else? We've claimed for 2 cancelled cruises for medical reasons through our current insurer (annual policy) and it hasn't affected our premiums, which I understand are based on current health and age. Link to comment Share on other sites More sharing options...
wowzz Posted March 6, 2020 #888 Share Posted March 6, 2020 11 minutes ago, AnnieC said: I've never been asked for details of previous claims by any travel insurer. Has anyone else? No, never, even when shopping around for a new policy. Link to comment Share on other sites More sharing options...
cruisenewbie1976 Posted March 6, 2020 #889 Share Posted March 6, 2020 42 minutes ago, Tablelamp said: I’m going on the Aurora on 17th May. Is this the same as you? Christine No, we're on Azura on 31 May. All paid up now so fully intend to go. Link to comment Share on other sites More sharing options...
ohnonotmeagain Posted March 6, 2020 #890 Share Posted March 6, 2020 (edited) Blimey, Jean's gone quiet 😜 Edited March 6, 2020 by ohnonotmeagain Link to comment Share on other sites More sharing options...
PRINCESSTHE BEST Posted March 6, 2020 #891 Share Posted March 6, 2020 21 minutes ago, ohnonotmeagain said: Blimey, Jean's gone quiet 😜 You can’t blame her if P&O have made the offer to her on the condition of confidentiality. Give Her a break. Link to comment Share on other sites More sharing options...
Adawn47 Posted March 6, 2020 #892 Share Posted March 6, 2020 20 minutes ago, ohnonotmeagain said: Blimey, Jean's gone quiet 😜 Well of course she has!!!. She was told it's not for public viewing. What do you expect her to do. I'd do the same. Why badger over it? Avril Link to comment Share on other sites More sharing options...
Rare Presto2 Posted March 6, 2020 #893 Share Posted March 6, 2020 Can I clarify as I am confused. Does it mean now that if someone is diabetic then if they get a note from their doctor to say that they are not fit to sail at the moment due to risk then P&O would reconsider being able to transfer their cruise? Link to comment Share on other sites More sharing options...
cruisenewbie1976 Posted March 6, 2020 #894 Share Posted March 6, 2020 24 minutes ago, Presto2 said: Can I clarify as I am confused. Does it mean now that if someone is diabetic then if they get a note from their doctor to say that they are not fit to sail at the moment due to risk then P&O would reconsider being able to transfer their cruise? I believe so, yes. Link to comment Share on other sites More sharing options...
Rare Presto2 Posted March 6, 2020 #895 Share Posted March 6, 2020 4 minutes ago, cruisenewbie1976 said: I believe so, yes. Thank you, that is really helpful for people we know who have paid their balance already. This is why I love CC - its great to help one another 2 Link to comment Share on other sites More sharing options...
NewWestwardbound Posted March 6, 2020 #896 Share Posted March 6, 2020 I am amazed - and appalled - by P&O's policy in comparison with RCCL/Celebrity/Azamara. 1 Link to comment Share on other sites More sharing options...
PRINCESSTHE BEST Posted March 6, 2020 #897 Share Posted March 6, 2020 14 minutes ago, NewWestwardbound said: I am amazed - and appalled - by P&O's policy in comparison with RCCL/Celebrity/Azamara. Yes, I agree, it’s a disgraceful attitude. All people are asking for is the same cancellation policy as Princess Cruises. It’s not a lot to ask, considering they are both Carnival brands. If this very serious customer confidence issue goes badly, I honestly believe P&O will not survive post Coronavirus. 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted March 6, 2020 #898 Share Posted March 6, 2020 27 minutes ago, NewWestwardbound said: I am amazed - and appalled - by P&O's policy in comparison with RCCL/Celebrity/Azamara. Aren't we all. 1 Link to comment Share on other sites More sharing options...
Rare Presto2 Posted March 6, 2020 #899 Share Posted March 6, 2020 43 minutes ago, cruisenewbie1976 said: I believe so, yes. Am now mortified. Brother has just phoned to say that after waiting 'for ever' for someone to pick up the phone (having listened to music and someone telling them that cruising was great for ever) the person on the end of the 'advice line' had NO idea what he was talking about. She just kept telling him to contact his insurers and that they would not get a refund at all or be able to transfer. He told them about the new wording on the website and she said she knew nothing about it !!!!! In the current climate, t just tell people to contact their insurance company for an answer really is not good enough …. particularly when your own website is telling you to phone them for advice!!!!! WHAT !!!!!!?????? He read it to her but she still did not help in any way, shape or form. Customer service at its worst. WHY is it HIS responsibility for her to know what the company is saying?? We introduced our family to P&O and now feel that they have let us down very badly. Right hand and left hand not knowing what is going on comes to mind. If P&O want to keep new and loyal customers they need to get their act together. Thinking about it, at the minute they must risk going against the Disability and Discrimination Act as they are certainly not supporting anyone with a disability, or health issue at the minute. Sort it out P&O or we will all go elsewhere Link to comment Share on other sites More sharing options...
Rare Selbourne Posted March 6, 2020 #900 Share Posted March 6, 2020 11 hours ago, cruisenewbie1976 said: I'd be more concerned about the May cruise (I go in May too). I would think that by July/August we'll be well beyond the point of even considering quarantining a ship because it will have spread far and wide. Yes, we are concerned about the May one, but have paid in full so will lose the money, unless P&O pulls the plug, which I can’t see happening unless the government demands it. 1 Link to comment Share on other sites More sharing options...
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