ddsun1 Posted March 30, 2020 #26 Share Posted March 30, 2020 On 3/27/2020 at 12:52 PM, Travelcat2 said: Just heard from "our" TA that an announcement from Regent will be forthcoming today or Monday. Not sure if it will will be for April/May or will go beyond that. Hi Tc2, Would you share your TA? Our TA just retired last month. Thank you! Link to comment Share on other sites More sharing options...
Rare bbtondo Posted March 30, 2020 #27 Share Posted March 30, 2020 I would guess a TA that sells and talks about luxury cruise travel may be able have some insight about any announcements that Regent may make. Link to comment Share on other sites More sharing options...
Travelcat2 Posted March 30, 2020 #28 Share Posted March 30, 2020 31 minutes ago, ddsun1 said: Hi Tc2, Would you share your TA? Our TA just retired last month. Thank you! Unfortunately, we cannot share TA information on Cruise Critic. Link to comment Share on other sites More sharing options...
cruisealert Posted April 9, 2020 Author #29 Share Posted April 9, 2020 Here we are on April 9 and no word/activity yet on promised refund for our April 1st Splendor cruise from Miami. Hope it does not take 90 days!! Link to comment Share on other sites More sharing options...
Portolan Posted April 9, 2020 #30 Share Posted April 9, 2020 When you actually receive your refund, please post that in this thread where we are trying to see how long refunds are actually taking: Thanks. Link to comment Share on other sites More sharing options...
Rare pappy1022 Posted April 10, 2020 #31 Share Posted April 10, 2020 My friend and I cancelled our September 2020 cruises on April 1 under the normal cancellation policies. He received his refund within 2 days, I'm still waiting. I also noticed that in my Regent online profile, my previous cruise on Regent (a few years ago) no longer shows up, so it gives the appearance that I have never sailed on Regent and I'm concerned that when I book my next cruise that I won't get the previous cruiser discount. My TA did call Regent about this and their response was "don't worry about it, it's there". If it's there then I should be able to see it in my profile, don't you think? Link to comment Share on other sites More sharing options...
Portolan Posted April 10, 2020 #32 Share Posted April 10, 2020 I should have stressed that the thread I referenced above is seeking reports on refunds from Regent-cancelled cruises with their stated 90 days to process. It appears from several posts that refunds of deposits for passenger cancelled cruises are proceeding quickly. Link to comment Share on other sites More sharing options...
Pcardad Posted April 10, 2020 #33 Share Posted April 10, 2020 The squeaky wheel gets refunded first.... Link to comment Share on other sites More sharing options...
Rare wishIweretravelling Posted April 10, 2020 #34 Share Posted April 10, 2020 53 minutes ago, Portolan said: I should have stressed that the thread I referenced above is seeking reports on refunds from Regent-cancelled cruises with their stated 90 days to process. It appears from several posts that refunds of deposits for passenger cancelled cruises are proceeding quickly. Regent has been doing refunds of deposits for as long as it has existed, so I suspect it has a largely-automated system to handle that. Mass, full refunds of full cruise payments would not be in such a system, so either must be done manually or they must stand up new programming to handle it. Either way, it takes time. And, yes, I will acknowledge that they also need the cash on hand to maintain operations, at least until new financing comes through. Link to comment Share on other sites More sharing options...
Bellaggio Cruisers Posted April 10, 2020 #35 Share Posted April 10, 2020 4 hours ago, pappy1022 said: . I also noticed that in my Regent online profile, my previous cruise on Regent (a few years ago) no longer shows up, so it gives the appearance that I have never sailed on Regent and I'm concerned that when I book my next cruise that I won't get the previous cruiser discount. My TA did call Regent about this and their response was "don't worry about it, it's there". If it's there then I should be able to see it in my profile, don't you think? My profile has been reading 7 nights since January! I have well over 150 nights(gold). My husband’s is correct. When I phoned them long before the virus affected everything, they assured me that it was a glitch, still there and would be fixed within a month. Obviously, it still has not been fixed. However, when I received our documents for our March 14th Cruise (boo-hoo), as well as new cruise invoice, it showed my gold status. Don't worry... sheila Link to comment Share on other sites More sharing options...
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