Rare Eglesbrech Posted May 13, 2020 #1576 Share Posted May 13, 2020 (edited) 2 hours ago, P&O SUE said: NEW INFORMATION- I decided to phone today as it’s my day off. This time I waited 15 minutes to get through. I got a much more pleasant woman and she said they weren’t allowed to say before but as the total of the refunds exceeded a certain amount they had to have an audit first to be able to release the funds. She said that’s why it’s taken so long and I should see my money in the next week. Fingers crossed! Welcome to this weeks Top of the Crocks and we have a brand new entry straight in at number 5 5. We have to do an audit first to be able to release funds 4. It was 45 days (yes we know we said that in writing) but now it is 60 3. Our spreadsheet was not working 2. It is actually now 60 working days (we don’t count weekends and bank holidays) And still hot at number 1 after weeks in the top spot 1. We will keep changing the rules for as long as we think we can get away with it. Sorry P&O Sue, I just couldn’t resist 😀 - I hope the information you got was correct and that it does come next week. Edited May 13, 2020 by Eglesbrech Typo 5 3 Link to comment Share on other sites More sharing options...
majortom10 Posted May 13, 2020 #1577 Share Posted May 13, 2020 1 hour ago, staygulf said: Please explain the “out of pocket”. The cost of claim is added to the claim itself . If successful if not then you have no claim and you will be out of pocket. Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 13, 2020 #1578 Share Posted May 13, 2020 1 minute ago, Eglesbrech said: Welcome to this weeks Top of the Crocks and we have a brand new entry straight in at number 5 5. We have to do an audit first to be able to release funds 4. It was 45 days (yes we know we said that in writing) but now it is 60 3. Our spreadsheet was not working 2. It is actually now 60 working days (we don’t count weekends and bank holidays) And still hot at number 1 after weeks in the top spot 1. We will keep changing the rules for as long as we think we can get away with it. Sorry P&O Sue, I just couldn’t resist 😀 - I hope the information you got was correct and that it dies come next week. 😂 and thank you. She also said EVERYONE was working from home. Link to comment Share on other sites More sharing options...
Peanut006 Posted May 13, 2020 #1579 Share Posted May 13, 2020 Jeanlyon I used 0800 052 3840 Michelle Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 13, 2020 #1580 Share Posted May 13, 2020 1 hour ago, jeanlyon said: My husband who is an accountant, says that is absolute BS. It's another delaying tactic. I am at Day 62 today. Did you mean the P&O audit was BS ? Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 13, 2020 #1581 Share Posted May 13, 2020 2 minutes ago, Peanut006 said: Jeanlyon I used 0800 052 3840 Michelle I used that too, did you enjoy the adverts for dining onboard etc as you were waiting? 😀 Link to comment Share on other sites More sharing options...
staygulf Posted May 13, 2020 #1582 Share Posted May 13, 2020 12 minutes ago, majortom10 said: If successful if not then you have no claim and you will be out of pocket. I can’t see what possible defence they can put up to a claim which they have already admitted they owe and which is one due under law. Link to comment Share on other sites More sharing options...
Peanut006 Posted May 13, 2020 #1583 Share Posted May 13, 2020 I didn’t get any if the adverts while I was waiting, my call was answered in less than four mins which I was most surprised about, this was at 10am this morning Michelle 1 Link to comment Share on other sites More sharing options...
Manx buoy Posted May 13, 2020 #1584 Share Posted May 13, 2020 1 hour ago, PandNo Refund said: Would seem that P&O now are waiting until 60 days have passed to begin processing the refund. Someone at the P&O call centre has been telling callers that one sole person goes in on a Friday to process any refunds that are now over the 60 days. They need to get a bunch of folk sorting this - instead of wasting energy replying with the same copy/paste messages. Why not send out an email to all refund customers telling them their plan and then get folk back in working through the backlog. They obviously ‘can’t work from home’... so get them back to work and put measures in place. Because the pile will only get bigger when they cancel the next lot of cruises (which they’ll leave as late as possible - those cruises will help pay the refunds for the ones already requested....) Essentially P&O is currently a pyramid scheme. On FB someone reckoned they’ve 8 staff dealing with refunds now🤷♂️ Link to comment Share on other sites More sharing options...
jeanlyon Posted May 13, 2020 #1585 Share Posted May 13, 2020 I phoned again, only waited about 5 minutes, very nice girl, accessed the account and has agreed to put it through to the escalations team and I may be able to have a bank transfer instead of a cheque. I also escalated my friend on the linked booking. Watch this spac 2 Link to comment Share on other sites More sharing options...
Peanut006 Posted May 13, 2020 #1586 Share Posted May 13, 2020 Jeanlyon Fingers crossed for you Michelle 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 13, 2020 #1587 Share Posted May 13, 2020 MY TA has just emailed me to say they are contacting some people in order to do bank transfers. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 13, 2020 #1588 Share Posted May 13, 2020 24 minutes ago, jeanlyon said: I phoned again, only waited about 5 minutes, very nice girl, accessed the account and has agreed to put it through to the escalations team and I may be able to have a bank transfer instead of a cheque. I also escalated my friend on the linked booking. Watch this spac How many times have you had to call, email etc to get to that stage Jean? Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 13, 2020 #1589 Share Posted May 13, 2020 Looks like things are moving for you Jean! 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 13, 2020 #1590 Share Posted May 13, 2020 4 hours ago, terrierjohn said: I move money by BACS in and out of savings and main bank, and to send birthday money to family and, dependant on where it is going, it can be there in hours with no extra charge. Likewise. It is business Bacs I am talking about. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 13, 2020 #1591 Share Posted May 13, 2020 12 minutes ago, Eglesbrech said: How many times have you had to call, email etc to get to that stage Jean? Well if you don't count the emails to Helen Lamb, 3 phone calls, but this time I meant business! Link to comment Share on other sites More sharing options...
jeanlyon Posted May 13, 2020 #1592 Share Posted May 13, 2020 11 minutes ago, grapau27 said: Likewise. It is business Bacs I am talking about. BACS is not Bank transfers done from your personal account. It's different. 2 Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 13, 2020 #1593 Share Posted May 13, 2020 1 minute ago, jeanlyon said: Well if you don't count the emails to Helen Lamb, 3 phone calls, but this time I meant business! So without all that chasing do you think you would still be waiting? Link to comment Share on other sites More sharing options...
jeanlyon Posted May 13, 2020 #1594 Share Posted May 13, 2020 I'm still waiting1! 2 Link to comment Share on other sites More sharing options...
Turn the Tide Posted May 13, 2020 #1595 Share Posted May 13, 2020 59 minutes ago, staygulf said: I can’t see what possible defence they can put up to a claim which they have already admitted they owe and which is one due under law. Force majeure? 3 Link to comment Share on other sites More sharing options...
Peanut006 Posted May 13, 2020 #1596 Share Posted May 13, 2020 It was the third time I rang today as well, now escalated to guest services when she realised i wasn’t going to accept the usual blah blah blah they give you Michelle Link to comment Share on other sites More sharing options...
majortom10 Posted May 13, 2020 #1597 Share Posted May 13, 2020 2 minutes ago, Turn the Tide said: Force majeure? Thats what Holidayextras are using as an excuse for not paying out refunds for airport parking booked through them they are sending vouchers instead. Link to comment Share on other sites More sharing options...
grapau27 Posted May 13, 2020 #1598 Share Posted May 13, 2020 (edited) 1 hour ago, wowzz said: To be honest, most of my dislikes are purely personal opinions, picked up from talking to fellow cruisers, reading reviews, etc and in certain cases (like TUI), just downright prejudice. Which is why it is good to get replies from people such as Graham and Pete, with their own experiences, pointing out the error of some of my judgements. I especially value those that have been on various cruise lines, as those people have a proper frame of reference, as compared to those who have only ever sailed on P&O. High Loyalty benefits for us. Picture order. Free items. Nightly free drinks. Free embarkation drinks. Suite lounge on Explorer of the seas for Suite passengers. Diamond lounge on Independence of the seas for Diamond loyalty and above 80 points 1 point per night Extra point per night in a junior or full Suite. Extra point for single occupancy cabins. Edited May 13, 2020 by grapau27 1 Link to comment Share on other sites More sharing options...
staygulf Posted May 13, 2020 #1599 Share Posted May 13, 2020 9 minutes ago, Turn the Tide said: Force majeure? That might work as a contract clause but not as a defence to pay an already agreed debt. If they were going to use that excuse, which they can’t as it was not written in to the contract, then they would be denying any contractual obligation for refunds. Link to comment Share on other sites More sharing options...
grapau27 Posted May 13, 2020 #1600 Share Posted May 13, 2020 1 hour ago, jeanlyon said: What would be the point. If she can ignore one, she will ignore them all. I had more response from Emily Cole guest relations representative. I emailed Helen 3 times and got no reply. 1 Link to comment Share on other sites More sharing options...
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