picture Posted April 15, 2020 #1 Share Posted April 15, 2020 based on the statement today our Alaska May 16 cruise Is canceled. I didn’t receive an email. should I contact my travel agent, Costco and have them cancel? or should I go on the princess website and use their form to cancel? I guess there’s also the option of calling princess directly? but I assume their line will be quite busy. Never had to cancel a cruise before just wondering those with experience might advise which way they think will be the best way to cancel. thanks Link to comment Share on other sites More sharing options...
Guindalf Posted April 15, 2020 #2 Share Posted April 15, 2020 You can’t call Princess as they will tell you to contact your TA. Call them and cancel, or better still, find out what you need to do. You also need to edit your post and remove the name of your TA as it’s not allowed. Link to comment Share on other sites More sharing options...
brisalta Posted April 15, 2020 #3 Share Posted April 15, 2020 8 minutes ago, picture said: based on the statement today our Alaska May 16 cruise Is canceled. Read https://www.princess.com/news/notices_and_advisories/notices/global-ship-operations-pause-extended.html Link to comment Share on other sites More sharing options...
botbien Posted April 15, 2020 #4 Share Posted April 15, 2020 (edited) You need to cancel through your travel agency. Someone mentioned in another forum that the travel agency you used posted a form on their website for customer to submit a request for cruise cancellation. Edited April 15, 2020 by botbien Link to comment Share on other sites More sharing options...
brisalta Posted April 15, 2020 #5 Share Posted April 15, 2020 41 minutes ago, botbien said: You need to cancel through your travel agency. Someone mentioned in another forum that the travel agency you used posted a form on their website for customer to submit a request for cruise cancellation. Incorrect information! Princess has cancelled the cruise not them. See the link I posted above in #3 2 1 Link to comment Share on other sites More sharing options...
gmjc2 Posted April 15, 2020 #6 Share Posted April 15, 2020 (edited) 14 hours ago, brisalta said: Incorrect information! Princess has cancelled the cruise not them. See the link I posted above in #3 If you booked through a TA you need use them as the phone lines are jammed for the cruise line itself.. Mine sent me a link to Princess to cancel or choose 125%. On the Princess website it tells you to go through your TA. Mine is checking to make sure we get the airfare/shore excursions back also. Edited April 15, 2020 by gmjc2 Link to comment Share on other sites More sharing options...
Rare Coral Posted April 15, 2020 #7 Share Posted April 15, 2020 (edited) You can submit your choice on refund or cruise credit on the form on this website: https://www.princess.com/news/notices_and_advisories/notices/global-ship-operations-pause-extended.html You don't have to go through your agency. Edited April 15, 2020 by Coral 2 Link to comment Share on other sites More sharing options...
brisalta Posted April 16, 2020 #8 Share Posted April 16, 2020 (edited) 7 hours ago, gmjc2 said: If you booked through a TA you need use them as the phone lines are jammed for the cruise line itself.. Mine sent me a link to Princess to cancel or choose 125%. On the Princess website it tells you to go through your TA. Mine is checking to make sure we get the airfare/shore excursions back also. You do not need to go through your travel agent nor do you need to call Princess.Your travel agent is giving you misinformation. I suspect they are trying to hide the fact that they add little value. Princess does not tell you to go through your travel agent when Princess cancels a cruise. See https://www.princess.com/plan/impacted-and-cancelled-cruises/ and https://www.princess.com/downloads/pdf/RefundRequestGuide.pdf Edited April 16, 2020 by brisalta Link to comment Share on other sites More sharing options...
gmjc2 Posted April 16, 2020 #9 Share Posted April 16, 2020 I read on one of the updates that you need to go through your agent, I just don't remember where I saw it. Been reading too many updates of late! But the form seems to be available to anyone so it's an individual decision. I had to cancel another cruise and I had to go through the TA because they have a cancellation fee so I had to negotiate with them. They charged the fee but put it into FCC to be used as a deposit for a future booking. Link to comment Share on other sites More sharing options...
dog Posted April 16, 2020 #10 Share Posted April 16, 2020 The Option 1/2 form on March 12 th asks if you used a travel agent. I filled in form myself and once I contacted my TA she filled in form too. Probably does not matter as long as you let them know your option for refund. Link to comment Share on other sites More sharing options...
MCC retired Posted April 16, 2020 #11 Share Posted April 16, 2020 Any changes affecting money must go thru your TA to do it. Link to comment Share on other sites More sharing options...
DebbieMacG Posted April 16, 2020 #12 Share Posted April 16, 2020 My cruise was in June, yesterday I got an email direct from Princess (I book direct) telling me my cruise was cancelled, OP have you not received this email? Presumably your TA has it and should forward it to you. 1 Link to comment Share on other sites More sharing options...
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