Are we the only one who hasn't received refund?

[steveru621]

Don't get me wrong, I'm extremely happy to start getting refunds.  But...

 

I got 9 separate CC refund amounts on April 26, for four Radiance cruises that were canceled in March and April.  Only $4,000 of the $25,000 I am due.

 

Now I'll have to spend some hours collecting old paperwork and figure out what the hell these amounts represent.  

[danv3]

I got a refund today for a deposit on a cruise I canceled.  Came within two weeks of cancelling.  I was expecting FCC so I don't know what happened.

Edited April 30, 2020 by danv3

[JillK]

On 4/25/2020 at 8:54 AM, JillK said:

 

I'd be curious to know this too. Currently at day 46 waiting to be refunded for port taxes/fees, cruise planner items and prepaid gratuities for a cruise I cancelled on 03/10 that was supposed to leave 03/15 (if I had had a crystal ball I would have waited out Royal and been able to get the full refund option). 

 

Pretty frustrating to read that people who initiated a cancellation after me for cruises in the fall are getting refunded first. It got me thinking that perhaps there was an issue with my file as some others have reported. When I sent an email to my TA to ask about inquiring if there was a problem, I was sent a reply to "just be patient." 

 

At this point I'm going to wait it out a full 60 days and then contact Royal myself. I think that's being very patient! 

 

OK thought I would circle back with an update. 

 

Finally had the refund of taxes/fees, pre-paid gratuities and cruise planner items show up on my credit card this morning. Looks like it was "posted" on April 27 but didn't show in my account until today.

 

My refund took 48 calendar days or 35 business days. 

 

As others have posted, it came in two different amounts but equal what was owed after backing out the FCC amount. 

 

To everyone else waiting, hang in there! 

[angel69]

If you paid for your cruise with points how was your refund handled? 

[cruiselvr04]

You have to save your reservation number from the cancelled cruise.  Next time you want to use those points you have to call the cruise line to reapply them.  They do not go back on your credit card.  This is the BOA Royal Caribbean card I’m speaking of. This is what I was told. Hoping it’s as easy as that.

[kands6191]

19 hours ago, kands6191 said:

We were sailing with our adult children in 3 cabins on Independence on March 16.  We received an automated phone call on March 13 at 4:00 PM telling us our cruise was cancelled.  Later, at 7:21 PM we received an email notice of the cancellation.  It told us we could take the 125% FCC.  It also said, "Please know, if you pre-purchased any amenities and packages, like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded."  It doesn't mention port charges and taxes at all.  

 

So far, we have received our FCC's.  I was patient but it is wearing thin.  I spent over $2000 on Cruise Planner items since my son was planning to propose.  I did contact Royal Caribbean as their email suggested if I had any questions but I was told that I had to contact my TA so I sent an email today.

 

Has anyone who chose 125% FCC's received a refund of port charges and taxes?  Has anyone who chose 125% FCC's gotten their Cruise Planner money refunded yet?  

 

Here's an update to our wait:

I received an email from my TA who spoke to a rep at Royal Caribbean.  Our refund is "still in process" and they said it would likely be 30-60 days from when my FCC's were issued on April 10.  So it took them 41 days to issue the FCC from the date of cancellation.  If we add another 30-60 days to that we come up with 71-101 days to issue our refunds!  

 

I didn't receive the email that some people got last night apologizing for the delay.  Probably because they have greatly exceeded the 45 days they mention in it.  

 

 

[dodgestang]

Well....my final payment is due Monday for an August 2nd Alaska cruise (that seems to be getting closer and closer to getting cancelled if you watch some new programs).  I had not received my FCC yet from April 16th cruise that was cancelled in March by Royal NOR have I received my Prime cert for 2020 year with the evaluation period that ended March 31st.

 

So I called and got a nice woman from the casino line say, "the FCC is expected to be issued this evening so you will have that tomorrow".....so my first instinct was "she wants to get me off the phone and pass the buck"....but there isn't really much one say to that response.

 

So then I inquired about the prime certs and she said "those should be issue by mid May"....and again my first instinct was "she wants to get me off the phone and pass the buck"....and again not much one can say about that response in terms of additional pressure, but there was at least one followup I could ask...."As I understand final payment policies, if I make my final payment now, I won't be able to apply the prime cert...and I would be very disappointed if that happened since I booked this cruise with the expectation based on Royal's published policies and timelines that I would have cert long before the May due date of this cruise."

 

To which she said, "That is correct but if the day before your final payment is due you should call in we can escalate to a supervisor and try to work something out".....and AGAIN my first instinct was "she wants to get off the phone and pass the buck"

 

Sensing a pattern?  😉

 

Not to be deterred I opted for a friendly approach.... "well...my final is due Monday, so the day before is Sunday....I know you are open....but you aren't fully staffed over weekends, can we escalate the issue to a supervisor now?"

 

So....after 45 minutes on hold with the occasional "I am still trying to reach supervisor, it is very busy today" and "Will just be a little longer" updates......

 

Results: My final cruise payment date has been pushed back 2 weeks to allow time for the FCC and Prime Cert to get in place.  It probably didn't hurt my position that I had added a second room/reservation about 30 days ago to this sailing because my in-laws decided to come and I just paid that in full the day I booked it 😞

 

I suppose overall this counts as a win in today's environment 😉 Still isn't really a guarantee either will be in place but it is something.

 

Next up......when they cancel this sailing I can start to worry about getting the FCC In time to pay for my Dec sailing........and then when it gets cancelled....worry about getting FCC in time for the next one and on and on and on.

[Maverick61]

Smooth process for me.

 

Was on a May sailing on Harmony that was cancelled by Royal.

I cancelled the one item in the cruise planner back in March when this occurred and got my refund within a few days for it

 

I didn't contact them until April 15 to opt for the refund instead of FCC on the cruise.  I was really surprised to see a partial refund on one credit card on April 28 and the rest of the refund on a different credit card on April 30.  Quick and easy and painless

[dodgestang]

19 hours ago, dodgestang said:

So I called and got a nice woman from the casino line say, "the FCC is expected to be issued this evening so you will have that tomorrow".....so my first instinct was "she wants to get me off the phone and pass the buck"....but there isn't really much one say to that response.

 

 

 

Hey guess what!.......FCC didn't issue 😉

[TheMiz]

5 minutes ago, dodgestang said:

 

Hey guess what!.......FCC didn't issue 😉

 

 

I have been told that since last Friday

Others I booked for our May 2nd cruise got there FCC's and refunds back all except for the port/taxes 

 

I on the other hand have NOT.

[kajunkel225]

Update: we were scheduled to cruise April 5

 

Cruise was cancelled by Royal March 13, I requested refund on March 14

 

Still nothing

 

I filed a dispute with credit card company (Chase) April 23, provided back up documentation April 24, nothing from them as well

 

 

[TheMiz]

59 minutes ago, kajunkel225 said:

Update: we were scheduled to cruise April 5

 

Cruise was cancelled by Royal March 13, I requested refund on March 14

 

Still nothing

 

I filed a dispute with credit card company (Chase) April 23, provided back up documentation April 24, nothing from them as well

 

 

 

 

I am sure Chase is reaching out to Royal , if Royal doesn't reply in a timely manner you will get your charge back.

[Sirlancelot]

On 4/27/2020 at 11:18 AM, gone_cruisin said:

As of this morning, we now have zero cruises in our profiles.  So it appears the process is starting. 

 

Thanks everyone!

We still have cruises in our profile that were cancelled by royal and we have not received our FCC as promised on April 30. 

[Sirlancelot]

1 hour ago, dodgestang said:

 

Hey guess what!.......FCC didn't issue 😉

We are missing an FCC as well for an april 18 spring transatlantic on Rhapsody which had big $ on the air from air2sea. 

 

What are you doing now? I don't want to waste my time calling if it is all for naught. 

 

Thx 

[Big_G]

We were cancelled on March 13th for our March 22nd Celebrity Edge. It took 48 days to receive our full refund. We started calling after 30 days. We did not file a complaint with the CC company.

[dodgestang]

1 hour ago, Sirlancelot said:

We are missing an FCC as well for an april 18 spring transatlantic on Rhapsody which had big $ on the air from air2sea. 

 

What are you doing now? I don't want to waste my time calling if it is all for naught. 

 

Thx 

 

Because I got a 2 week extension on final payment I am not calling them back until the day before (or if they send me the FCC and prime cert before that then I will call and get it all applied)

[KelSny1011]

I requested a refund for my 4/12/20 cruise online.  On Wednesday I received an email by Royal with FCC.  Not what I requested.  So I called Royal Caribbean.  Wait time was approximately 15 minutes.  I was very polite and told CS rep that I had requested a refund not a FCC.  He told me that if I didn't use the FCC that it would eventually go back as a refund, and I was like "huh?"  So he repeated what he said.  I told him that I didn't want that to happen and that I want the FCC to be canceled by him now.  He told me he did, and I haven't received anything to confirm that happened.  Imagine my surprise though when I received an email to conduct a survey about my recent phone call into RC.  I sent another request online to see if I can get an answer without having to call in.  I really don't care when I get my money I just want to know that I'm getting it.   On a positive note:  I got an email from RC that they're processing my refund on the soda packages I purchased for my sons!  Woohoo!  LOL

[dodgestang]

12 hours ago, dodgestang said:

 

Hey guess what!.......FCC didn't issue 😉

 

It's like a comedy of errors.

 

I actually got my FCC today in email.

For 3 of the 4 people on my booking 😉

 

I suppose the silver lining is that if I take the FCC per person they issued and multiply by 4...it does come close to the 125% promised....its just short 1 person....so I suppose I will wait longer

 

On Edit....nevermind.....found it....they send the FCC for my 13 yr old son to his email address (and it prompted got filter into the spam folder 😉 ).....but all the others to me.

Edited May 2, 2020 by dodgestang

[eaflorida]

On March 23rd, Royal canceled my Vision of the Seas transatlantic. On March 24th, I filled out the online request for electing to receive a cash refund. Today is May 2nd, and still no refund of my cruise fare. I am frustrated, but what can you do? Hopefully it shows up soon. Its been 40 days so far. 

 

 

[PigsCanFly]

I have now received refunds for each of our June, May & March cruise cancellations.  In that order.  They were cancelled in the opposite order, March, May & June.  The March one was the longest wait, ~30 days.  We opted for cash refunds for each and got what we asked for eventually.

[BP99]

40 minutes ago, eaflorida said:

On March 23rd, Royal canceled my Vision of the Seas transatlantic. On March 24th, I filled out the online request for electing to receive a cash refund. Today is May 2nd, and still no refund of my cruise fare. I am frustrated, but what can you do? Hopefully it shows up soon. Its been 40 days so far. 

 

 

Hi,

As far as i can tell from reading the boards, MOST Royal/Celebrity/Azamara cruisers 

are still waiting. I'm at day 49. I've only seen a few people from Mid March getting

refunds. Some still waiting for late March sailings. No where close to the 30 days

(or they meant 30 business days) that they said. They are stalling big time.

They are sending me email ads each day to book a cruise. They need people

to book so they can refund some of us. My MAJOR hope is to get refunded

before they go bankrupt. Their excuses for stalling are quite interesting.

[Desert Cruizers]

When I had my TA transfer our Allure sailings to next year out of Barcelona, I received the one excursion 2 days ago, yet our March 15th excursions for myself and cruise I am still waiting on. . 

[Sirlancelot]

On 5/1/2020 at 12:01 PM, Sirlancelot said:

We are missing an FCC as well for an april 18 spring transatlantic on Rhapsody which had big $ on the air from air2sea. 

 

What are you doing now? I don't want to waste my time calling if it is all for naught. 

 

Thx 

I am replying to my own question. I got two separate emails for each of us on the sailing late late on May 1. It was incorrect. After 2 hrs on the phone today Saturday, the third person told me that because Vacations to Go (who have laid off 90% of their people and my person) had booked it - we did not book on the ship because we were at home when the schedule came out - VTOGO has to fix it. They would not help me one bit. The amount was 1/3 what it should have been and from the 3 sections of the cruise bill : cruise fare less discounts, port fees and air, there was no way Royal could have come up with the crazy number they sent me. Anyone else go to V to Go to get an FCC fixed? Thanks all. I appreciate all this info. No refunds have come in yet.  

[zonacruiser25]

10 hours ago, BP99 said:

Hi,

As far as i can tell from reading the boards, MOST Royal/Celebrity/Azamara cruisers 

are still waiting. I'm at day 49. I've only seen a few people from Mid March getting

refunds. Some still waiting for late March sailings.   Their excuses for stalling are quite interesting.

I have posted this elsewhere and stand by it.  It has always amazed me how businesses seem to ignore their assets (customers) and focus on the ownership and employees (liabilities).  A cruise line without loyal passengers (assets) can drive a company to insolvency.  It baffles me why any company would want to pi>> off many of their loyal customers.  As a CC member, I believe we are a vocal minority of these loyal customers.   Yes, maintaining liquidity is necessary to remain solvent.  This is a crisis that should require the best of customer service to survive.  I hope that this will work out and we can all come out on the other side safe and satisfied.  

[Biker19]

9 hours ago, zonacruiser25 said:

It baffles me why any company would want to pi>> off many of their loyal customers.

The thing is, other than RCI, no one knows how many that many is or what the impact of that "many" is to the bottom line.