Up to 90 days for a refund?

[livingonthebeach]

Very informative article regarding cruise line refunds from the Points Guy:

 

https://thepointsguy.com/guide/canceled-cruise-refund-how-long/

[Ourusualbeach]

And reading the article it says NCL is the one telling customers 90 days. 

[h20skibum]

30 business days is not what it says on the cancellation.  In either event, today is 30 business days from the first round of cancellations, and nothing yet for the one we had cancelled then.  Today is also 30 days (not business days) for those in round 2.  We had one cancelled then, and not even cruise planner items back yet.

Edited April 24, 2020 by h20skibum

[Milwaukee Eight]

A 90 day accounts payable is so cruise lines can work their cash flow. Reason they are rolling out cancellations 30 days at a time. This keeps them inside of final payments. 

[rustycruzr]

Why is "the points guy" communicating changes in policy? Shouldn't it be the CEO doing this? 

 

She's quick to give us the "we're all in this together" cheer leading mantra along with "this too shall pass" platitude. I would think if she wanted to stem the demand for refunds, she would use her platform to say to her customers we're processing refunds and then offer reasons why its taking so long. Then she should communicate a commitment AND KEEP IT. Don't tell us 30 days, then switch to 30 business days, then 45 days, then 90 days.

[Biker19]

57 minutes ago, rustycruzr said:

then offer reasons why its taking so long

Neither excuse would be very palatable: because we want to or our system for refunds sucks so bad.