Paulchili Posted June 12, 2020 #551 Share Posted June 12, 2020 1 minute ago, Mauzac said: You are officially the founder of the 100+ club, and if it's OK with you, I woud prefer not to join you! 😁 What is my reward for that "honor"? 😀 1 Link to comment Share on other sites More sharing options...
Pilotapat Posted June 12, 2020 #552 Share Posted June 12, 2020 Hello fellow cruisers, I'm also waiting and waiting, would like to add my details to this group please. Cruise date March 22/20 (Sojourn PER-SFO, previously SIN-SFO) Seabourn cancelled March 13/20 Refund request submitted online March 16/20 Waiting 88 days (?) Seabourn advised my TA refund processed May 26/20, never received. Now....???? Totally trust my TA, it's in his capable hands. Seabourn is certainly testing my patience. Good luck to all! Patricia in Canada Link to comment Share on other sites More sharing options...
Gilligan840 Posted June 12, 2020 #553 Share Posted June 12, 2020 Hi everyone, I thought I’d add our details to this list. Here goes: We were booked on the Ovation, May 23-June 20, 2020, Lisbon to Copenhagen...28 days. SB booked our airfare and hotels too. Total in $85k. I booked excursions and luggage forward on a separate card ($9k). In March, as everything started collapsing, we started sensing that this cruise was not going to happen, so I canceled the excursions and luggage forward March 18...luggage forward issued a refund in 2 days, excursions took 3 weeks, only because I contacted Visa and requested a chargeback. On April 14th, our cruise was officially canceled. I immediately requested a full refund, we were not interested in an FCC....especially knowing their financial instability (worse now than ever before). We also contacted Visa to request a chargeback (just to have it on the books) We knew, because of the dollar amount, it was going to be a waiting game. On the same day, I spoke with my SB rep and he told me it would take 60-90 days. The waiting game begins. We are now at day 59 and counting. This was to be our third cruise with Seabourn, having had wonderful and stress-free cruises to the Med and Northern Europe. Who knows what the future cruising world will be, but I am definitely interested when it resumes.....just not sure if Seabourn is going to be our first choice. Best of luck to all! Link to comment Share on other sites More sharing options...
JodiandFrank Posted June 12, 2020 #554 Share Posted June 12, 2020 Interesting (and frustrating) news..... Earlier this week Seabourn told me that my refund had been processed on May 29th. Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!! I’m really happy for all of you who have received their refunds and I truly hope not to enter the “100 Day Plus Club” with those of you who are waiting even longer. Perhaps we should create Tshirts or hats with just a number on it indicating the amount of days from Cancellation to Refund..... Link to comment Share on other sites More sharing options...
Pilotapat Posted June 12, 2020 #555 Share Posted June 12, 2020 27 minutes ago, JodiandFrank said: Interesting (and frustrating) news..... Earlier this week Seabourn told me that my refund had been processed on May 29th. Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!! I’m really happy for all of you who have received their refunds and I truly hope not to enter the “100 Day Plus Club” with those of you who are waiting even longer. Perhaps we should create Tshirts or hats with just a number on it indicating the amount of days from Cancellation to Refund..... FYI re "Frank's" input... I'm here at day 88 and very envious of my sister's good fortune... sibling rivalry and all, haha. She was booked to cruise Sojourn April 29th AKL-SFO, submitted refund request when Seabourn cancelled (well after my 3/22 cruise was cancelled 3/13). Her refund was processed on May 29th, received by her credit card company June 4th and posted to her credit card June 7th. She happily took the money and ran. My baseball cap is going to boast the number of days til refund and also "It's just not fair." This is truly not the Seabourn I have become accustomed to. Best wishes to all of us!! Link to comment Share on other sites More sharing options...
Paulchili Posted June 12, 2020 #556 Share Posted June 12, 2020 18 minutes ago, Pilotapat said: Earlier this week Seabourn told me that my refund had been processed on May 29th. Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!! I have long stopped believing what the CSRs tell me. They must have a long sheet of carefully prepared answers/statements that they randomly read from - their answers have zero credibility from my personal experience and from what I am hearing here from others. Show me the money! 😀 Link to comment Share on other sites More sharing options...
wire Posted June 12, 2020 #557 Share Posted June 12, 2020 1 hour ago, JodiandFrank said: Interesting (and frustrating) news..... Earlier this week Seabourn told me that my refund had been processed on May 29th. Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!! I’m really happy for all of you who have received their refunds and I truly hope not to enter the “100 Day Plus Club” with those of you who are waiting even longer. Perhaps we should create Tshirts or hats with just a number on it indicating the amount of days from Cancellation to Refund..... We had a very similar conversation with Seabourn, one of many. We were told one of our refunds was processed on May 28 and that it would be 7-10 days before we see the money. So we waited not-so-patiently until June 11 and called them yet again. We’re were told that our refund was ‘rejected’, implying that we did something wrong. They went on to say it would be processed again this Friday night in a ‘batch run’, whatever that means and it would take another 7-10 days until we see it in our account. No more Mr Nice Guy, I immediately disputed the two refunds that were pending with Chase and canceled our FCDs with Seabourn. We’re right behind you with 83 days......... Link to comment Share on other sites More sharing options...
wesport Posted June 12, 2020 #558 Share Posted June 12, 2020 1 hour ago, JodiandFrank said: Interesting (and frustrating) news..... Earlier this week Seabourn told me that my refund had been processed on May 29th. Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!! I’m really happy for all of you who have received their refunds and I truly hope not to enter the “100 Day Plus Club” with those of you who are waiting even longer. Perhaps we should create Tshirts or hats with just a number on it indicating the amount of days from Cancellation to Refund..... Maybe we should all do a reunion cruise! 😀 Link to comment Share on other sites More sharing options...
JodiandFrank Posted June 12, 2020 #559 Share Posted June 12, 2020 23 minutes ago, wesport said: Maybe we should all do a reunion cruise! 😀 I’m in Miami (Coconut Grove) and you’re just up the road in Lauderdale.....once Covid subsides a bit we can meet in the Aventura area and plan it! Link to comment Share on other sites More sharing options...
zelker Posted June 12, 2020 #560 Share Posted June 12, 2020 1 hour ago, wesport said: Maybe we should all do a reunion cruise! 😀 I vote for Viking!! 😉 Link to comment Share on other sites More sharing options...
wesport Posted June 12, 2020 #561 Share Posted June 12, 2020 19 minutes ago, zelker said: I vote for Viking!! 😉 Its been a long couple of months. At least we had this Roll Call to hear everyone's stories. Hoping we all will be complete soon. 1 Link to comment Share on other sites More sharing options...
zelker Posted June 13, 2020 #562 Share Posted June 13, 2020 Speaking of being complete, the two 2 FCDs that were applied to our cancelled cruise showed up on our United Explorer (Chase) Visa today, dated 5/29. Had to laugh since earlier in the week when I called, SB told me they were processed on 6/2 so they apparently have "magical accounting" to get refunds to post earlier than they were processed. LOL Regardless, that makes a complete refund for the cancelled 5/23 cruise. Now were down to the two unused FCDs (I requested they be refunded on 3/24) and was told today they were processed on 5/29, meaning they were caught up in the processing error SB had that day and which means they'll be delayed by a few days until we see them. Link to comment Share on other sites More sharing options...
Pilotapat Posted June 13, 2020 #563 Share Posted June 13, 2020 20 hours ago, JodiandFrank said: Interesting (and frustrating) news..... Earlier this week Seabourn told me that my refund had been processed on May 29th. Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!! I’m really happy for all of you who have received their refunds and I truly hope not to enter the “100 Day Plus Club” with those of you who are waiting even longer. Perhaps we should create Tshirts or hats with just a number on it indicating the amount of days from Cancellation to Refund..... Jodi and Frank, Hope you woke up to the the same good news that I received this morning. Full refund received on my cc today. It was issued May 29th (Seabourn "Frank" misled you) and posted June 12th. Thanks to all the group members here, you were my good luck charms. I finally got the courage to post, and my refund showed up the next day. Fingers crossed that all of you receive your refunds very, very soon!! Best wishes, Patricia 1 Link to comment Share on other sites More sharing options...
JodiandFrank Posted June 13, 2020 #564 Share Posted June 13, 2020 WE GOT OUR REFUND!!!!!! I’m doing the Happy Dance 💃 Only took them 88 days...... The funny part is that the amount credited was for ALL monies I paid out in one lump sum...the cruise deposit PLUS the air flights via Flight Ease. I’m not complaining, though. For those still waiting....Keep The Faith, Baby. It will happen. Big (safe) Hugs to all!!! Link to comment Share on other sites More sharing options...
wingit Posted June 13, 2020 #565 Share Posted June 13, 2020 (edited) full refund received today, for 28 day cruise (originally fr SIN to SDY) . Cruise was to start 22 mar Edited June 13, 2020 by wingit dates Link to comment Share on other sites More sharing options...
notjaded Posted June 13, 2020 #566 Share Posted June 13, 2020 (edited) Appears that Seabourn has made good on our refund request, both those subjected to CC dispute and those not (FCDs): 09/27/19 Deposit on Cruise $9,640.00 02/24/20 Deposit on Cruise $3,000.00 02/24/20 Deposit on Cruise $3,000.00 03/20/20 Email to TA requesting cancellation 03/21/20 TA said cx today 03/26/20 TA said refunds take 60 days from cx date 04/04/20 email to Seabourn inquiring 04/06/20 Seabourn said 60 day processing time. 05/19/20 Filed Dispute with Chase for 9/27 and 2/24 deposits 05/20/20 Email to Seabourn requesting refund of FCDs $2,000.00 05/26/20 Chase Dispute Agent manually reprocessed $9640 charge dispute 06/13/20 Credit Cards credited for cruise deposits and FCD charges, with 5/59 processing date Edited June 13, 2020 by notjaded Link to comment Share on other sites More sharing options...
JPH814 Posted June 13, 2020 Author #567 Share Posted June 13, 2020 Here's the update, folks. By the way, I will only be updating the spreadsheet for two more week since I will be heading out for a vacation and will not have access to my PC. Hopefully we will see a lot more action in the coming 12 days. As of Date: 6/13/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund u cruzluvers 3/22/2020 3/9/2020 96 n Mauzac 4/5/2020 3/14/2020 91 n rgaudet 3/28/2020 3/15/2020 90 u TV24 3/28/2020 3/15/2020 90 canadalin 4/8/2020 3/15/2020 90 n Pilotapat 3/22/2020 3/16/2020 89 n Ramses 3/14/2020 3/20/2020 85 Wire 12/20/2020 3/22/2020 83 Foyt 7/25/2020 3/23/2020 82 n remember66 4/5/2020 3/26/2020 79 u Clou 9/16/2020 3/27/2020 78 n Mauzac 4/20/2020 3/30/2020 75 Phillipahain 4/22/2020 3/30/2020 6/9/2020 75 n joc123 4/29/2020 3/31/2020 74 Laylam 5/9/2020 4/1/2020 73 u Marazul 4/22/2020 4/2/2020 72 DC Traveler 5/2/2020 4/13/2020 61 MTN1 6/23/2020 4/13/2020 61 u Clou 12/22/2020 4/13/2020 61 n Gilligan840 5/23/2020 4/14/2020 60 n ON Cruiser 5/31/2020 4/14/2020 6/9/2020 60 u crudoll 6/27/2020 4/15/2020 59 Laylam 5/23/2020 4/16/2020 58 Wire 6/27/2020 4/16/2020 58 u Whystayhome 7/31/2020 5/6/2020 38 u Whystayhome 10/24/2020 5/6/2020 38 labate 8/14/2020 5/7/2020 37 u TV24 10/3/2020 5/7/2020 37 u Jodiandfrank 7/18/2020 3/16/2020 6/14/2020 90 u Not Jaded 12/20/2020 3/20/2020 6/13/2020 85 u Mark56 5/9/2020 3/16/2020 6/8/2020 84 n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 n Daliowner 5/5/2020 3/11/2020 5/31/2020 81 n Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 n Scottie920 4/5/2020 3/16/2020 6/3/2020 79 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 n Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 u Bobal 5/6/2020 3/11/2020 5/24/2020 74 JRS51 6/27/2020 3/25/2020 6/5/2020 72 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 n astride 4/29/2020 3/30/2020 6/9/2020 71 n Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 u swaxxy 4/29/2020 3/30/2020 6/5/2020 67 u jenudallas 4/20/2020 3/30/2020 6/4/2020 66 u Westport 7/18/2020 4/3/2020 6/8/2020 66 u Hencol 4/20/2020 3/31/2020 6/4/2020 65 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 u mhf 5/6/2020 3/26/2020 5/21/2020 56 DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020 56 n Astride 5/16/2020 4/15/2020 6/9/2020 55 oceanaire365 5/16/2020 4/14/2020 6/8/2020 55 u chessie 5/23/2020 4/13/2020 6/7/2020 55 n Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020 54 u jph814 5/23/2020 4/17/2020 6/10/2020 54 u DFW 5/23/2020 4/16/2020 6/8/2020 53 u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020 51 barcrab 10/10/2020 4/9/2020 5/30/2020 51 u Zelker 5/23/2020 4/15/2020 6/4/2020 50 u Wyattsaubt 6/6/2020 4/15/2020 6/4/2020 50 u Mmastell 1/13/2021 4/9/2020 5/25/2020 46 u jkwestlake 3/21/2020 3/27/2020 6/8/2020 73 Link to comment Share on other sites More sharing options...
JPH814 Posted June 13, 2020 Author #568 Share Posted June 13, 2020 OOOPS!! As of Date: 6/13/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund u cruzluvers 3/22/2020 3/9/2020 96 n Mauzac 4/5/2020 3/14/2020 91 u TV24 3/28/2020 3/15/2020 90 n rgaudet 3/28/2020 3/15/2020 90 canadalin 4/8/2020 3/15/2020 90 n Pilotapat 3/22/2020 3/16/2020 89 n Ramses 3/14/2020 3/20/2020 85 Wire 12/20/2020 3/22/2020 83 Foyt 7/25/2020 3/23/2020 82 n remember66 4/5/2020 3/26/2020 79 u Clou 9/16/2020 3/27/2020 78 n Mauzac 4/20/2020 3/30/2020 75 n joc123 4/29/2020 3/31/2020 74 Laylam 5/9/2020 4/1/2020 73 u Marazul 4/22/2020 4/2/2020 72 MTN1 6/23/2020 4/13/2020 61 DC Traveler 5/2/2020 4/13/2020 61 u Clou 12/22/2020 4/13/2020 61 n Gilligan840 5/23/2020 4/14/2020 60 u crudoll 6/27/2020 4/15/2020 59 Wire 6/27/2020 4/16/2020 58 Laylam 5/23/2020 4/16/2020 58 u Whystayhome 7/31/2020 5/6/2020 38 u Whystayhome 10/24/2020 5/6/2020 38 u TV24 10/3/2020 5/7/2020 37 labate 8/14/2020 5/7/2020 37 u Jodiandfrank 7/18/2020 3/16/2020 6/14/2020 90 u Not Jaded 12/20/2020 3/20/2020 6/13/2020 85 u Mark56 5/9/2020 3/16/2020 6/8/2020 84 n Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 n Daliowner 5/5/2020 3/11/2020 5/31/2020 81 n Scottie920 4/5/2020 3/16/2020 6/3/2020 79 n Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 n Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 n Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 u Bobal 5/6/2020 3/11/2020 5/24/2020 74 u jkwestlake 3/21/2020 3/27/2020 6/8/2020 73 JRS51 6/27/2020 3/25/2020 6/5/2020 72 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 Phillipahain 4/22/2020 3/30/2020 6/9/2020 71 n astride 4/29/2020 3/30/2020 6/9/2020 71 n Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 u swaxxy 4/29/2020 3/30/2020 6/5/2020 67 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 u Westport 7/18/2020 4/3/2020 6/8/2020 66 u jenudallas 4/20/2020 3/30/2020 6/4/2020 66 u Hencol 4/20/2020 3/31/2020 6/4/2020 65 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 u Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 n ON Cruiser 5/31/2020 4/14/2020 6/9/2020 56 u mhf 5/6/2020 3/26/2020 5/21/2020 56 DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020 56 oceanaire365 5/16/2020 4/14/2020 6/8/2020 55 u chessie 5/23/2020 4/13/2020 6/7/2020 55 n Astride 5/16/2020 4/15/2020 6/9/2020 55 n Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 u jph814 5/23/2020 4/17/2020 6/10/2020 54 u Jcrobinson48 5/23/2020 4/15/2020 6/8/2020 54 u DFW 5/23/2020 4/16/2020 6/8/2020 53 u Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020 51 barcrab 10/10/2020 4/9/2020 5/30/2020 51 u Zelker 5/23/2020 4/15/2020 6/4/2020 50 u Wyattsaubt 6/6/2020 4/15/2020 6/4/2020 50 u Mmastell 1/13/2021 4/9/2020 5/25/2020 46 Average 65.8 1 Link to comment Share on other sites More sharing options...
Mauzac Posted June 13, 2020 #569 Share Posted June 13, 2020 JPH814 do appreciate your dedication to this. enjoy your holiday in a couple of weeks time, well deserved! Link to comment Share on other sites More sharing options...
wesport Posted June 13, 2020 #570 Share Posted June 13, 2020 1 hour ago, Mauzac said: JPH814 do appreciate your dedication to this. enjoy your holiday in a couple of weeks time, well deserved! Ditto Link to comment Share on other sites More sharing options...
Paulchili Posted June 13, 2020 #571 Share Posted June 13, 2020 30 minutes ago, wesport said: Ditto Double ditto 😀 Link to comment Share on other sites More sharing options...
wire Posted June 13, 2020 #572 Share Posted June 13, 2020 Finally received a refund for the deposit we put down on a 12/20 cruise. Requested the refund on 3/22. The odd thing is that it hit our card today with a date of May 29. 83 days to refund. I feel lucky to even see the money again. One refund down, one to go for a trip Seabourn canceled. hang in there everyone...... Link to comment Share on other sites More sharing options...
cruzluvers Posted June 14, 2020 #573 Share Posted June 14, 2020 5 hours ago, Paulchili said: Double ditto 😀 Triple ditto. Sure hope the credit fairy finds us soon 🙂 Link to comment Share on other sites More sharing options...
tv24 Posted June 14, 2020 #574 Share Posted June 14, 2020 JPH: Thanks so much for the update. You're the best! However Seabourn is NOT the best. We are now near the top of the list of those waiting the longest for a refund. We are now 90 days on the JPH s/s. So if nothing is received by Monday or Tuesday, I will start with a phone call to Seabourn. Depending on what I learn, the next step will be a call to our terrific TA. And last resort a claim filed to AmEx. Not luxury cruising. Link to comment Share on other sites More sharing options...
Mauzac Posted June 14, 2020 #575 Share Posted June 14, 2020 (edited) tv24, I am same stage as you and this morning, I received the deposit for the second cruise of our two B2Bs. I am hoping that his means things are moving but find it strange, why just this, why not the cruise before this one? And it's only £900 out of a total of £18,000 owed! But to see just anything from SB is good, maybe next week will be the week for both of us! 27 minutes ago, tv24 said: JPH: Thanks so much for the update. You're the best! However Seabourn is NOT the best. We are now near the top of the list of those waiting the longest for a refund. We are now 90 days on the JPH s/s. So if nothing is received by Monday or Tuesday, I will start with a phone call to Seabourn. Depending on what I learn, the next step will be a call to our terrific TA. And last resort a claim filed to AmEx. Not luxury cruising. Edited June 14, 2020 by Mauzac spelling Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now