IPB4IGO Posted May 7, 2020 #1 Share Posted May 7, 2020 My wife and I each received an email a few minutes ago telling us that we have Future Cruise Credit of $1,460 each and Onboard Credit of $250 each. This is clearly from the June 7 cruise that HAL canceled on April 16. 1 Link to comment Share on other sites More sharing options...
catlet Posted May 7, 2020 #2 Share Posted May 7, 2020 We just received our email as well for a May 29th sailing that HAL cancelled. We had only advised our travel agent April 27th we wanted to take the FCC. 1 Link to comment Share on other sites More sharing options...
Rare richwmn Posted May 7, 2020 #3 Share Posted May 7, 2020 email received for Apr 19th Nieuw Statendam cruise 2 Link to comment Share on other sites More sharing options...
john2003 Posted May 7, 2020 #4 Share Posted May 7, 2020 When I look online my two cruises are not yet cancelled. Maybe tomorrow. Link to comment Share on other sites More sharing options...
StLouisCruisers Posted May 7, 2020 #5 Share Posted May 7, 2020 I notice only FCCs are being given out. No refunds to credit cards that I've heard of today, unless it was extras that folks had added to their booking like shore excursions. 😐 Link to comment Share on other sites More sharing options...
cavecreekguy Posted May 7, 2020 #6 Share Posted May 7, 2020 5 minutes ago, StLouisCruisers said: I notice only FCCs are being given out. No refunds to credit cards that I've heard of today, unless it was extras that folks had added to their booking like shore excursions. 😐 Exactly. Still nothing for the refund request for my March 18 cruise that was canceled on March 13. Link to comment Share on other sites More sharing options...
forevercruiserforlife Posted May 7, 2020 #7 Share Posted May 7, 2020 Just received FCC $889.00 for myself and husband and $250.00 each ship board credit for my April 3rd Sea of Cortez cruise canceled by Holland. Now waiting for taxes and port fees to be applied to my credit card. Finally! 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted May 7, 2020 #8 Share Posted May 7, 2020 Did you all get this email from HAL or your TA, PCC? Link to comment Share on other sites More sharing options...
Teapot Cruiser Posted May 7, 2020 #9 Share Posted May 7, 2020 My husband and I just received our FCC for April 21 cruise on Zaandam! 1 Link to comment Share on other sites More sharing options...
forevercruiserforlife Posted May 7, 2020 #10 Share Posted May 7, 2020 Booked through travel agent but received email from Holland. Link to comment Share on other sites More sharing options...
DeeDee Groff Posted May 7, 2020 #11 Share Posted May 7, 2020 4 minutes ago, SilvertoGold said: Did you all get this email from HAL or your TA, PCC? The emails from HAL came yesterday, and the emails from the TA came today. I am using the plural because B2B's are involved. 1 Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted May 7, 2020 #12 Share Posted May 7, 2020 5 minutes ago, Teapot Cruiser said: My husband and I just received our FCC for April 21 cruise on Zaandam! Same cruise and we just got the email w/the FCC and $250OBC...but still no $500 refund of government fees. Progress. 1 Link to comment Share on other sites More sharing options...
DinkyDee67 Posted May 7, 2020 #13 Share Posted May 7, 2020 Have any Australians received refunds or fccs for cancelled May 2020 cruises? If so, did they book direct or through a travel agent? We cancelled our May 10th Baltic cruise on 23rd March and have heard nothing. Weighing up whether to file a dispute with the credit card. Link to comment Share on other sites More sharing options...
Qcruise Posted May 7, 2020 #14 Share Posted May 7, 2020 We just receive our email about our FCC being available to book within one year and cruise by December 2022 which is great. We have yet to receive a refund of our $600 dollars paid for beverage packages and spa ......hope that happens....... 1 Link to comment Share on other sites More sharing options...
Cruising-along Posted May 7, 2020 #15 Share Posted May 7, 2020 Got ours too! 1 Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted May 7, 2020 #16 Share Posted May 7, 2020 Our FCC arrived today, too. No cash refund , though. 1 Link to comment Share on other sites More sharing options...
strickerj Posted May 7, 2020 #17 Share Posted May 7, 2020 Got mine too, but only for 125% of one passenger's fare, not both... Anyone else experienced this? Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted May 7, 2020 #18 Share Posted May 7, 2020 5 minutes ago, strickerj said: Got mine too, but only for 125% of one passenger's fare, not both... Anyone else experienced this? Check the other person's email....My wife and I were under one booking but we each got the email with the FCC for each of us. 2 Link to comment Share on other sites More sharing options...
strickerj Posted May 7, 2020 #19 Share Posted May 7, 2020 2 minutes ago, FlaMariner said: Check the other person's email....My wife and I were under one booking but we each got the email with the FCC for each of us. Yeah, nothing in her email, just mine. 😞 Link to comment Share on other sites More sharing options...
Teresa! Posted May 7, 2020 #20 Share Posted May 7, 2020 8 minutes ago, strickerj said: Got mine too, but only for 125% of one passenger's fare, not both... Anyone else experienced this? Yes. Has everyone been receiving two separate emails-one for each passenger? I received one, but my husband has not. Don't think they would have a different email address for him, but he checked his email, too (including spam) and has received nothing. 1 Link to comment Share on other sites More sharing options...
seaoma Posted May 7, 2020 #21 Share Posted May 7, 2020 My husband and I have separate emails attached to our Mariner Accounts, so he got an email for his FCC and I got one at my email address for mine. No refund, yet, to credit card for port fees and taxes. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted May 7, 2020 #22 Share Posted May 7, 2020 Both our emails were sent at 5pm ET. Link to comment Share on other sites More sharing options...
IPB4IGO Posted May 7, 2020 Author #23 Share Posted May 7, 2020 (edited) 1 hour ago, john2003 said: When I look online my two cruises are not yet cancelled. Maybe tomorrow. Today we received emails that our FCC and OBC are available for a June 7 cruise that HAL canceled on 4/16. When I look at my account online, that cruise still shows up as one of our bookings! Maybe it will stay there until they refund our port fees and taxes. Edited May 7, 2020 by IPB4IGO 1 Link to comment Share on other sites More sharing options...
daisybertie Posted May 7, 2020 #24 Share Posted May 7, 2020 We received our email this morning with our future cruise credit. One email each, even though we booked through a travel agent. Our cruise was scheduled for June 10 from Vancouver. We submitted the form choosing the FCC on April 15, so happy with the time it has taken to issue the FCC. Now planning for next year. Stay safe everyone. 1 Link to comment Share on other sites More sharing options...
JMAUST Posted May 7, 2020 #25 Share Posted May 7, 2020 1 hour ago, DinkyDee67 said: Have any Australians received refunds or fccs for cancelled May 2020 cruises? If so, did they book direct or through a travel agent? We cancelled our May 10th Baltic cruise on 23rd March and have heard nothing. Weighing up whether to file a dispute with the credit card. I cancelled a cruise for Jan 21 through my travel agent in Brisbane. She told me they would only give her my deposit in FCC. She suggested i ring HAL AUST and they would organise a refund. I rang this morning and was told by HAL i had a FCC for the deposit amount. I asked for a refund and she said OK but got the standard 60/90 day reply. Link to comment Share on other sites More sharing options...
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