mets07 Posted April 22, 2021 #1 Share Posted April 22, 2021 Hi, I just got a new Samsung S21 phone. I attempted to attach a photo taken with the new phone to a post and got the following error. Sorry, an unknown server error occurred when uploading this file. Error code: -200. It is a JPG file, size 10,724 KB Is there some type of size limitation? Any suggestions? Thank you. Link to comment Share on other sites More sharing options...
mets07 Posted April 22, 2021 Author #2 Share Posted April 22, 2021 Perhaps it was not the size but the resolution? I took a new photo after I turned off the option for the highest resolution (64-megapixel sensor). I was then able to attach it to a post. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted April 26, 2021 #3 Share Posted April 26, 2021 Thanks for the update, I will look into our settings as I didn't think we had limitations set but perhaps there are. Link to comment Share on other sites More sharing options...
mets07 Posted April 26, 2021 Author #4 Share Posted April 26, 2021 I think that may be the case. I just tried to post another photo and failed with same message. Perhaps at minimum the error message could be improved. I am going to have to remember to use lower resolution if I want to post to CC, which seems a shame. Thanks. Link to comment Share on other sites More sharing options...
Rare gnome12 Posted April 27, 2021 #5 Share Posted April 27, 2021 1 hour ago, mets07 said: I think that may be the case. I just tried to post another photo and failed with same message. Perhaps at minimum the error message could be improved. I am going to have to remember to use lower resolution if I want to post to CC, which seems a shame. Thanks. Quite honestly no one's computer can show 65 mega-pixels. You should be able to down-convert the resolution for posting so you don't lose the details for when you can display that detail. Link to comment Share on other sites More sharing options...
mets07 Posted April 27, 2021 Author #6 Share Posted April 27, 2021 29 minutes ago, gnome12 said: Quite honestly no one's computer can show 65 mega-pixels. You should be able to down-convert the resolution for posting so you don't lose the details for when you can display that detail. Well I can open the file on my computer. Not sure if it is somehow doing a conversion automatically. However, same file I can open on the computer can not be attached to a CC post. Not sure how to "down-convert" as you call it, but I will investigate. Thanks. Link to comment Share on other sites More sharing options...
mets07 Posted April 27, 2021 Author #7 Share Posted April 27, 2021 I used Paint to resize. Loses the original quality, but allows it to be attached to a post. Link to comment Share on other sites More sharing options...
Rare broberts Posted May 3, 2021 #8 Share Posted May 3, 2021 (edited) 10 MB is a pretty large file to post on a board. It is also unkind to those reading the thread with a cell on a limited data plan or with a slow network connection. Edited May 3, 2021 by broberts Link to comment Share on other sites More sharing options...
mets07 Posted May 26, 2021 Author #9 Share Posted May 26, 2021 @broberts I had a new phone and did not know what was going on or why. Please note I figured it out and corrected the situation myself. I also don't think there is anything wrong with reporting an unclear error message. It is an opportunity for technical support to improve the message to the end user and in fact the message could be used to explain any size limitations / suggestions. However, thank you for your input and happy future cruising. Link to comment Share on other sites More sharing options...
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